GGD GHOR Netherlands
GGD GHOR Netherlands Technographics
GGD GHOR Netherlands Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by GGD GHOR Netherlands and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 GGD GHOR Netherlands employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that GGD GHOR Netherlands has purchased the following applications: AFAS Finance for ERP Financial in 2021, Moodle LMS for Learning and Development in 2021, Serviant Live Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems GGD GHOR Netherlands is running and its propensity to invest more and deepen its relationship with AFAS Software , Moodle , Serviant or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing GGD GHOR Netherlands revenues, which have grown to $1.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for GGD GHOR Netherlands intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
GGD GHOR Netherlands Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AFAS Software | Legacy | AFAS Finance | ERP Financial | ERP Financial Management | Boer & Croon | 2021 | 2021 |
In 2021, GGD GHOR Netherlands implemented AFAS Finance as an ERP Financial application as part of a broader program to reimplement its ERP system and modernize business operations. Boer & Croon acted as the implementation partner, working with internal program management and the CIO/Informatiemanager to coordinate the reimplementation activities across the organization.
AFAS Finance was configured to centralize financial administration and support Business Control and Financiële Administratie processes. The deployment emphasized standard ERP Financial capabilities including general ledger bookkeeping, accounts payable and receivable workflows, period closing orchestration, and financial process automation consistent with the organization’s need to standardize and optimize bedrijfsvoering processes.
The implementation was scoped for organization-wide operational coverage, aligning AFAS Finance with portfolios such as Proces- en Informatiemanagement, Projectportfoliomanagement, Applicatiemanagement, and Business Intelligence. Financial data from AFAS Finance was provisioned to support datagedreven decision support and reporting workflows, and the solution was integrated into the existing ICT operating model including servicedesk and systeembeheer responsibilities.
Governance and rollout were executed through programmatic structures tied to the RDOG2024 organizational development program, with explicit ownership from process and informatiemanagement and privacy and information security portfolios. The program supported a shift from a task-oriented beheerorganisatie to a process-oriented regieorganisatie, and contributed to rebuilding the Informatievoorziening team from 2 to 40 staff while embedding AVG and informatiebeveiliging controls into financial and operational processes.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Moodle | Legacy | Moodle LMS | Learning and Development | HCM | n/a | 2021 | 2021 |
In 2021, GGD GHOR Netherlands deployed Moodle LMS on their website. GGD GHOR Netherlands uses Moodle LMS for Learning and Development to manage and deliver training and educational content for public health staff.
The deployment uses standard Moodle LMS capabilities including course management, content delivery, assessments, enrollment workflows, role based access controls, modular course structures, resource hosting, and reporting for learning administration. Configuration focuses on web delivered course catalogs and structured learning pathways consistent with Learning and Development implementations.
The Moodle LMS instance is embedded on GGD GHOR Netherlands' public website and provisioned for staff access through the organization’s web presence. Governance centers on centralized learning administration, role based course assignment, maintenance of course catalogs, and user permission management within the Moodle LMS console.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serviant | Legacy | Serviant Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, GGD GHOR Netherlands deployed Serviant Live Chat to support vragenovercorona.nl and JouwGGD, rapidly standing up anonymous, privacy-focused conversational support for Dutch citizens and youth during the COVID-19 pandemic. Serviant Live Chat was positioned as a Chatbots and Conversational AI solution for public health and CRM touchpoints, emphasizing anonymous interactions and data minimization during high-volume information campaigns.
The implementation included conversational workflows and agent handoff capabilities consistent with Chatbots and Conversational AI use cases, configured to prioritize privacy controls, automated responses for triage, and live agent escalation for complex queries. Configuration focused on message routing, session anonymization, and scripted informational flows to reduce response time and maintain consistent public health guidance.
Operational coverage spanned national public health portals vragenovercorona.nl and JouwGGD, serving Dutch citizens and youth with a centralized chat front end integrated into those sites. The deployment handled approximately 30,000 chats and reported user satisfaction above 92 percent, demonstrating the system scale and user acceptance in a time-sensitive public health context.
Governance emphasized privacy and moderation, with operational processes adapted for surge handling and escalation to public health advisors, while rollout was executed quickly to meet pandemic demand. Serviant Live Chat remains referenced as the deployed Chatbots and Conversational AI application for GGD GHOR Netherlands public inquiries in 2020.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
|
2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Call Center | CRM |
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2020 | 2020 |
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Call Center | CRM |
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2020 | 2020 |
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CRM | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
|
2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
|
2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
|
2016 | 2016 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
|
2023 | 2023 |
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IT Decision Makers and Key Stakeholders at GGD GHOR Netherlands
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by GGD GHOR Netherlands Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD GGD GHOR Netherlands Technographics
GGD GHOR Netherlands is a Government organization based in Netherlands,
with around 12000 employees and annual revenues of $1.30 billion.
GGD GHOR Netherlands operates a diverse technology stack with applications such as
AFAS Finance, Moodle LMS and Serviant Live Chat,
covering areas like ERP Financial, Learning and Development and Chatbots and Conversational AI.
GGD GHOR Netherlands has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as AFAS Software, Moodle and Serviant.
GGD GHOR Netherlands recently adopted applications including
SMTP Transactional Emails in 2023, AFAS Finance in 2021 and Moodle LMS in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of GGD GHOR Netherlands’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates GGD GHOR Netherlands’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
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