GGD GHOR Netherlands
GGD GHOR Netherlands Technographics
GGD GHOR Netherlands Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by GGD GHOR Netherlands and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 GGD GHOR Netherlands employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that GGD GHOR Netherlands has purchased the following applications: QuandaGo for Call Center in 2020, Serviant Live Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems GGD GHOR Netherlands is running and its propensity to invest more and deepen its relationship with QuandaGo International , Teleperformance , Serviant or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing GGD GHOR Netherlands revenues, which have grown to $1.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for GGD GHOR Netherlands intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
GGD GHOR Netherlands Data, Technology Stack, and Enterprise Applications
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| QuandaGo International | Legacy | QuandaGo | Call Center | CRM | n/a | 2020 | 2020 | In 2020, GGD GHOR Netherlands implemented QuandaGo as a Call Center platform to operate the National Corona Test Appointment Line, deploying the solution under an outsourcing arrangement managed by Teleperformance. The implementation was designed to run at national scale with the majority of the agent workforce working from home, and to support rapid scale up and rapid changes in operating protocols driven by public health guidance. QuandaGo was configured to support high-volume telephony, skills based routing, multi language servicing including English, dynamic scripting, and near real time management information for operational control. The platform supported automated digital information collection with A.I. elements, quality monitoring processes adapted for privacy constraints which prohibited screen recording, and a dedicated outbound flow configured to communicate negative test results. Integrations implemented with QuandaGo included a Google Maps application linked to the appointments schedule developed by GGD GHOR Nederland, enabling agents to identify nearest test locations and to align appointment capacity with regional test sites. The operational rollout included provisioning hardware to over 3,000 remote agents, standing up a telephony platform sized for peak volumes, a dedicated IT helpdesk for home workers, and an internal support organization exceeding 150 staff with 49 trainers and approximately 200 virtual training sessions used to onboard agents. Governance and operational control were formalized through a governance structure for day to day management and steering committees for strategic decisions, daily digital updates, twice daily micro team standups, and weekly interactive webinars co run with GGD GHOR Nederland to surface trends and learning needs. Staffing emphasized experienced leadership and contingency backfills, the use of remote train the trainer methods, and continuous trend analysis to feed national policy discussions and iterative script and process updates. The deployment experienced unpredictable peak volumes early in the program, including a very high call volume upon opening which required immediate scaling and process adjustments, and media reporting on start up issues validated the pressure under which the system was commissioned. Over a period of months the QuandaGo based operation stabilized into a mature, centrally governed Call Center capability that continues to support appointment scheduling, regional test site alignment, and daily operational adaptation. | |
 |
|
|
Call Center | CRM |
|
2020 | 2020 |
|
|
|
|
|
|
CRM | CRM |
|
2013 | 2013 |
|
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
|
Customer Support | CRM |
|
2021 | 2021 |
|
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Serviant | Legacy | Serviant Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 | In 2020, GGD GHOR Netherlands deployed Serviant Live Chat to support vragenovercorona.nl and JouwGGD, rapidly standing up anonymous, privacy-focused conversational support for Dutch citizens and youth during the COVID-19 pandemic. Serviant Live Chat was positioned as a Chatbots and Conversational AI solution for public health and CRM touchpoints, emphasizing anonymous interactions and data minimization during high-volume information campaigns. The implementation included conversational workflows and agent handoff capabilities consistent with Chatbots and Conversational AI use cases, configured to prioritize privacy controls, automated responses for triage, and live agent escalation for complex queries. Configuration focused on message routing, session anonymization, and scripted informational flows to reduce response time and maintain consistent public health guidance. Operational coverage spanned national public health portals vragenovercorona.nl and JouwGGD, serving Dutch citizens and youth with a centralized chat front end integrated into those sites. The deployment handled approximately 30,000 chats and reported user satisfaction above 92 percent, demonstrating the system scale and user acceptance in a time-sensitive public health context. Governance emphasized privacy and moderation, with operational processes adapted for surge handling and escalation to public health advisors, while rollout was executed quickly to meet pandemic demand. Serviant Live Chat remains referenced as the deployed Chatbots and Conversational AI application for GGD GHOR Netherlands public inquiries in 2020. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2021 | 2021 |
|
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Learning and Development | HCM |
|
2021 | 2021 |
|
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
|
|
|
|
|
Transactional Email | PaaS |
|
2023 | 2023 |
|
|
IT Decision Makers and Key Stakeholders at GGD GHOR Netherlands
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by GGD GHOR Netherlands Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD GGD GHOR Netherlands Technographics
GGD GHOR Netherlands is a Government organization based in Netherlands,
with around 12000 employees and annual revenues of $1.30 billion.
GGD GHOR Netherlands operates a diverse technology stack with applications such as
QuandaGo, Serviant Live Chat and Microsoft 365,
covering areas like Call Center, Chatbots and Conversational AI and Collaboration.
GGD GHOR Netherlands has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as QuandaGo International, Serviant and Microsoft.
GGD GHOR Netherlands recently adopted applications including
SMTP Transactional Emails in 2023, Hotjar in 2021 and Zendesk Service in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of GGD GHOR Netherlands’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates GGD GHOR Netherlands’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete GGD GHOR Netherlands technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.