GhostBed
7143 W Broward Blvd,
Plantation, 33317, FL,
United States
Plantation, 33317, FL,
United States
1 954-947-3629
Retail
GhostBed Technographics
GhostBed Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by GhostBed and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 GhostBed employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that GhostBed has purchased the following applications: Visa Authorize.Net for Payment Processing in 2018, Zendesk Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems GhostBed is running and its propensity to invest more and deepen its relationship with Visa , Affirm , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing GhostBed revenues, which have grown to $64.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for GhostBed intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
GhostBed Tech Stack and Enterprise Applications
GhostBed ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visa | Legacy | Visa Authorize.Net | Payment Processing | ERP | n/a | 2018 | 2018 |
In 2018, GhostBed implemented Visa Authorize.Net as its payment gateway for online sales. Visa Authorize.Net is deployed to support Payment Processing on GhostBed's e-commerce website, handling card authorization and capture within checkout flows.
The implementation configured Visa Authorize.Net payment gateway capabilities including real-time authorization and capture, tokenization for vaulted card references, and use of hosted payment form and API connectors to minimize PCI scope and simplify integration with client side checkout logic. The full application name Visa Authorize.Net is used as the primary payment interface for card payments and transaction routing.
Integration scope centered on the GhostBed website checkout, tying payment events to order management and finance reconciliation processes and enabling transaction lookup for customer service. Governance established centralized payment processing procedures, role based access controls for transaction operations, and operational handoffs between e-commerce and finance teams.
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Payment Processing | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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GhostBed AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, GhostBed implemented Zendesk Chat on its public website. Zendesk Chat is in the Chatbots and Conversational AI category and was provisioned to support real-time customer engagement for the retailer's e-commerce storefront.
The deployment leveraged the Zendesk Chat embedded web widget to provide real-time messaging, proactive chat triggers, canned responses, visitor monitoring, and transcript capture. Configuration emphasized chat routing and canned message templates to accelerate handling of order and product inquiries, and the conversational tooling was set up to support agent handoff and to surface conversations into ticketing workflows within the Zendesk ecosystem.
Operational ownership sat with GhostBed's customer service function, integrating the chat channel directly into the online shopping experience. The implementation aligns GhostBed Zendesk Chat Chatbots and Conversational AI with customer support and e-commerce service functions, using web-embedded conversational interfaces to centralize shopper interactions on the site.
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GhostBed Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, GhostBed implemented Microsoft 365 as its Collaboration platform. The company lists Microsoft 365 on its website and uses the Microsoft 365 suite to support core collaboration and productivity functions across the organization.
The Microsoft 365 deployment for GhostBed is a cloud tenant based implementation consistent with Collaboration deployments, providing centralized email and calendaring, document collaboration and file storage, real-time chat and meeting capabilities, and Office productivity applications. Microsoft 365 is used to provide collaboration tooling that supports corporate communications, content authoring, and internal knowledge sharing for a roughly 100 person retail organization.
Operational scope focuses on company-wide collaboration across corporate functions including marketing, support, and operations, with typical configuration tasks including user and group provisioning, content sharing and access control, and tenant-level policy settings for collaboration. Governance and workflow adjustments are aligned to Collaboration best practices, emphasizing centralized account management and content lifecycle controls while Microsoft 365 remains the primary Collaboration application for GhostBed.
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GhostBed eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2022 | 2022 |
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eCommerce | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2017 | 2017 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Product Review Management | eCommerce |
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2015 | 2015 |
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Product Review Management | eCommerce |
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2021 | 2021 |
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GhostBed CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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GhostBed PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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GhostBed IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at GhostBed
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by GhostBed Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from GhostBed IT executives and key decision makers. This section highlights GhostBed's latest recorded technology evaluations, including Shopify Plus for eCommerce on 2025-12-01. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the GhostBed digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD GhostBed Technographics
GhostBed is a Retail organization based in United States,
with around 100 employees and annual revenues of $64.0 million.
GhostBed operates a diverse technology stack with applications such as
Visa Authorize.Net, Zendesk Chat and Microsoft 365,
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
GhostBed has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Visa, Zendesk and Microsoft.
GhostBed recently adopted applications including
LexisNexis ThreatMetrix in 2022, Shopify in 2021 and Rebuy Merchandising in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of GhostBed’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates GhostBed’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete GhostBed technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.