GlaxoSmithKline Consumer Healthcare India
WeWork Two Horizon Centre 5th Floor, DLF Two Horizon Centre Golf Course Road, DLF Phase 5,
Gurugram, 122002,
India
Gurugram, 122002,
India
91 124 433 6500
Life Sciences
GlaxoSmithKline Consumer Healthcare India Technographics
GlaxoSmithKline Consumer Healthcare India Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by GlaxoSmithKline Consumer Healthcare India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3844 GlaxoSmithKline Consumer Healthcare India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that GlaxoSmithKline Consumer Healthcare India has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, Workday HCM for Core HR in 2015, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems GlaxoSmithKline Consumer Healthcare India is running and its propensity to invest more and deepen its relationship with SAP , Workday , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing GlaxoSmithKline Consumer Healthcare India revenues, which have grown to $60.26 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for GlaxoSmithKline Consumer Healthcare India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
GlaxoSmithKline Consumer Healthcare India Tech Stack and Enterprise Applications
GlaxoSmithKline Consumer Healthcare India ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020 GlaxoSmithKline Consumer Healthcare India implemented SAP S/4 HANA as its ERP Financial platform, replacing SAP ERP ECC 6.0 to support its ERP Supply Chain and Production capabilities. The SAP S/4 HANA deployment was anchored in the Production Planning and Execution domain within the ERP Financial category and was coordinated from GSK India GCC in Bengaluru, aligning IT and business stakeholders around supply chain orchestration and production master data.
The implementation focused on SAP Production Planning and Execution functionality, with explicit configuration and customization work in the SAP PP-PI product domain. Technical workstreams included systems requirements, solution design artifacts, security and privacy reviews, and ABAP-driven custom transaction development in collaboration with ABAP consultants, reflecting hands on technical configuration and extension of standard modules.
Integrations were implemented into the broader SAP application landscape, leveraging integrated SAP modules including SCP APO, W&D, Quality Management, Direct Procurement, and Materials Management to maintain transactional continuity across procurement, materials, quality and warehouse processes. Operational coverage emphasized Production Planning and Execution, supply chain coordination, manufacturing operations, quality management and procurement processes within GSK India operations in Bengaluru.
Governance and delivery practices were led by a Senior Product Owner for Production Planning and Execution, who provided technical guidance to Tech Product Owners, drove problem analysis and solution fit assessments, and ensured completion of technical product deliverables and definition of done. The program adopted Agile project methodology for iterative delivery, included compliance and risk management checks, and retained operational support responsibilities for break fix escalations and ongoing product improvements.
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GlaxoSmithKline Consumer Healthcare India HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, GlaxoSmithKline Consumer Healthcare India implemented Workday HCM as its Core HR application. The deployment established Workday HCM as the single system of record for employee information and centralized HR service delivery for a sales population of over 300 employees.
Workday HCM was configured to support HR Dashboard reporting, Time and Payroll Management, Employee Lifecycle Management and core HRMS functions including onboarding, offboarding, absence and time tracking, and periodic data updates. The implementation supported talent workflows used for assimilation meetings at 30, 90 and 180 days, career ladder progression activities and flight risk analysis, aligning operational HR processes with people management and retention practices.
Operational coverage was aligned to the regional HR service function reporting to the Regional HR Manager, with HR operations coordinating closely with Finance for payroll, notice period buyouts, reimbursements and full and final settlements, and with business managers for manpower planning and contract extensions. Governance changes included establishment of HR SLAs for the business unit, the introduction of an induction manual and structured employee engagement calendars to standardize onboarding and ongoing engagement.
Explicit outcomes recorded during the program include a documented reduction in background verification cycle time in 2016, delivery of a planned employee engagement calendar in 2017 and a streamlined employee lifecycle process while maintaining Workday HCM as the system of record to ensure data integrity and consistent HR operations.
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Employee Experience | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Time and Attendance | HCM |
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2015 | 2015 |
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GlaxoSmithKline Consumer Healthcare India CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2015 | 2015 |
In 2015 GlaxoSmithKline Consumer Healthcare India implemented Salesforce Sales Cloud, using the Sales Automation,CRM,Sales Engagement application set. The deployment targeted Consumer Relations Analytics and CRM operations across the ISC region covering India, Sri Lanka and Bangladesh and was led from the Head Office by the Distribution Quality Lead for North India.
Salesforce Sales Cloud was configured to support consumer case management and structured complaints management workflows, including incident intake, triage, case routing and KPI tracking implemented in analytics dashboards. Configuration also captured market and distributor visit data through the iSurvey data capture process and supported operational tracking of repacking operations.
Operational coverage included Quality, Consumer Relations, Distribution and Repacking Operations teams, with day to day case work supporting quick assessment of potential issues and escalation to relevant stakeholders. Governance features embedded in the rollout included root cause analysis workflows, CAPA action tracking and Change Control workflows, with local SME stewardship driving process adherence.
The program included formal evaluation of effectiveness, efficiency and cost and regular performance reviews with status updates to the Quality Lead and Quality Council, and support for Incident Committee meetings until CAPA closure. Staff were trained as Quality Work Flow Super Users, and training on Carisma3 TrackWise was used to align quality system procedures with CRM driven complaint handling and QMS obligations.
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GlaxoSmithKline Consumer Healthcare India ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at GlaxoSmithKline Consumer Healthcare India
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Apps Being Evaluated by GlaxoSmithKline Consumer Healthcare India Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from GlaxoSmithKline Consumer Healthcare India IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the GlaxoSmithKline Consumer Healthcare India digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD GlaxoSmithKline Consumer Healthcare India Technographics
GlaxoSmithKline Consumer Healthcare India is a Life Sciences organization based in India,
with around 3844 employees and annual revenues of $60.26 billion.
GlaxoSmithKline Consumer Healthcare India operates a diverse technology stack with applications such as
SAP S/4 HANA, Workday HCM and Salesforce Sales Cloud,
covering areas like ERP Financial, Core HR and Sales Automation, CRM, Sales Engagement.
GlaxoSmithKline Consumer Healthcare India has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Workday and Salesforce.
GlaxoSmithKline Consumer Healthcare India recently adopted applications including
Workday Recruiting in 2021, ServiceNow ITSM in 2021 and SAP S/4 HANA in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of GlaxoSmithKline Consumer Healthcare India’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates GlaxoSmithKline Consumer Healthcare India’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete GlaxoSmithKline Consumer Healthcare India technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.