Ibibo
19th Floor, Epitome Building No. 5, DLF Cyber City, DLF Phase III,
Gurgaon, 122002,
India
Gurgaon, 122002,
India
91 124 439 5000
Professional Services
Ibibo Technographics
Ibibo Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ibibo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Ibibo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ibibo has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2017, Savvy HRMS for Core HR in 2018, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ibibo is running and its propensity to invest more and deepen its relationship with Microsoft , VA Tech Ventures , Orasis Infotech or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ibibo revenues, which have grown to $189.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ibibo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ibibo Tech Stack and Enterprise Applications
Ibibo ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Ibibo implemented Microsoft Dynamics NAV, configuring it as its ERP Financial platform to provide centralized financial management for MMT India, Ibibo India and certain other subsidiaries. Microsoft Dynamics NAV is positioned to manage core accounting and financial workflows while interfacing with commercial booking and fulfillment operations across the group.
The Microsoft Dynamics NAV deployment was aligned to standard ERP Financial capabilities, including general ledger posting, accounts receivable and payable flows, and cash management tied to booking transactions. The implementation is functionally connected to agent and mid-office workflows that allow agents to create and amend bookings and to synchronize transactional finance records with front office activity. Automation described in the environment includes ticketing, schedule change monitoring, customer alerts and auto-cancellation processes that feed into mid-office transaction records.
Architecturally, the ERP Financial implementation is integrated with Ibibo’s in-house CRM and telephony platform and with mid-office systems that serve sales, customer service and fulfillment operations. Ibibo’s customer facing booking platforms including MakeMyTrip, Goibibo and redBus are hosted on AWS, and those web-enabled booking systems, payment gateway stacks and API driven web service architecture are part of the end-to-end landscape that Microsoft Dynamics NAV interoperates with. Operational tooling such as New Relic for application monitoring, RedShift for data warehousing and PowerBI, Omniture and Big Data Hive for analytics are used in the broader ecosystem to surface system health and business metrics.
Governance and operational coverage emphasize India centric sales, customer service and fulfillment processes, with integrations that enable monitoring of call volumes, agent performance and outsourced call center activity. The platform architecture and hosting approach support horizontal scaling and routine snapshot backups for business continuity, providing the reliability, security and scalability that Ibibo cites for its web and mid-office systems.
|
|
|
|
|
Expense Management | ERP |
|
2018 | 2018 |
|
Ibibo HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Orasis Infotech | Legacy | Savvy HRMS | Core HR | HCM | n/a | 2018 | 2018 |
In 2018, Ibibo implemented Savvy HRMS as its Core HR platform. The deployment established Savvy HRMS as the central HR information system for Ibibo, supporting human resources and payroll functions for an organization of roughly 900 employees operating primarily in India.
Savvy HRMS was configured to deliver standard Core HR modules, including employee master data, payroll processing, time and attendance tracking, leave management, performance records, and statutory compliance. Configuration focused on organizational hierarchy, role based access controls, workflow driven approvals, and employee and manager self service to streamline HR operational workflows.
Operational coverage emphasized HR administration, payroll administration, and employee lifecycle management across corporate HR and people operations teams. The implementation aligned Savvy HRMS data model with existing HR processes, enabling centralized personnel records and standardized HR workflows.
Governance centered on HR process ownership, data governance rules, and approval workflow enforcement to support consistent policy application and auditability. Ibibo Savvy HRMS Core HR therefore became the authoritative system for employee data and routine HR operations.
|
|
|
|
|
Talent Assessment | HCM |
|
2017 | 2017 |
|
Ibibo Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Ibibo implemented Microsoft 365 for Collaboration and references to Microsoft 365 appear on the company website, signaling corporate adoption of the Microsoft 365 application. The implementation is associated with the Collaboration category and is visible in public site artifacts, indicating enterprise use by the India-based professional services firm with roughly 900 employees.
The Microsoft 365 deployment aligns with standard Collaboration capabilities, typically including Exchange Online for corporate email, Microsoft Teams for synchronous collaboration, SharePoint Online for intranet and document management, OneDrive for endpoint file sync, and Office desktop and web applications for productivity. Security and identity services commonly paired with Microsoft 365, such as Azure Active Directory and Microsoft Defender for Office 365, are consistent with this class of deployment and support tenant-level access control and threat protection.
Operational scope for the Microsoft 365 rollout likely covered corporate functions such as product, customer service, marketing, and IT, using tenant configuration, identity governance, and SharePoint site provisioning to manage collaboration and content lifecycle. Governance emphasis would be on centralized tenant settings, role based access policies, and administrative controls for information architecture, aligning the Microsoft 365 application and the Collaboration category with Ibibo business functions that rely on unified communications and document management.
|
Ibibo CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Support | CRM |
|
2014 | 2014 |
|
|
|
|
|
Data Management Platform | CRM |
|
2022 | 2022 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2013 | 2013 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Automation | CRM |
|
2014 | 2014 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2022 | 2022 |
|
|
|
|
|
Tag Management | CRM |
|
2022 | 2022 |
|
Ibibo ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2014 | 2014 |
|
Ibibo PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2015 | 2015 |
|
Ibibo IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Ibibo CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Ibibo
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Ibibo Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ibibo IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ibibo digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Ibibo Technographics
Ibibo is a Professional Services organization based in India,
with around 900 employees and annual revenues of $189.0 million.
Ibibo operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, Savvy HRMS and Microsoft 365,
covering areas like ERP Financial, Core HR and Collaboration.
Ibibo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Orasis Infotech.
Ibibo recently adopted applications including
Adobe Experience Cloud in 2022, Adobe Audience Manager in 2022 and Adobe Analytics Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ibibo’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ibibo’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ibibo technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.