AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Goldsmiths, University of London Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Hireserve Legacy Hireserve ATS Applicant Tracking System HCM n/a 2022 2022
Learning and Development HCM 2018 2018
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Gecko Labs Legacy Gecko Chat Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
In 2021 Goldsmiths, University of London implemented Gecko Chat on its public website. Gecko Chat is the deployed application and it is categorized under Chatbots and Conversational AI, serving as the university's web-facing conversational interface. The deployment uses a website-embedded conversational widget delivered as a cloud-hosted application, with configuration focused on natural language query handling and FAQ automation. Implemented functional capabilities include intent classification, guided navigation flows to relevant web content, session-based context management, and escalation paths for handing off complex enquiries to staff. The implementation of Gecko Chat leverages knowledge base content aligned to website pages and uses iterative intent training consistent with standard Chatbots and Conversational AI practices. Operational scope centers on the public website and front-line student engagement touchpoints, supporting admissions enquiries and routine student services interactions. Governance and process changes introduced a content editorial workflow for knowledge base updates, a training cadence for conversational intents, and ticketing or email triage workflows to ensure human follow up for unresolved interactions. The configuration positions Gecko Chat as Goldsmiths, University of London Gecko Chat Chatbots and Conversational AI for web engagement and student-facing information delivery.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Content Management Content Management 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2022 2022
Marketing Analytics CRM 2021 2021
Marketing Automation CRM 2020 2020
Marketing Automation CRM 2016 2016
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
API Management, iPaaS (Integration Platform as a Service) PaaS 2024 2024
Apps Development PaaS 2011 2011
Transactional Email PaaS 2018 2018
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2022 2022
IT Decision Makers and Key Stakeholders at Goldsmiths, University of London
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by Goldsmiths, University of London Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Goldsmiths, University of London Technographics

Goldsmiths, University of London is a Education organization based in United Kingdom, with around 2000 employees and annual revenues of $152.0 million.

Goldsmiths, University of London operates a diverse technology stack with applications such as Hireserve ATS, Gecko Chat and Microsoft 365, covering areas like Applicant Tracking System, Chatbots and Conversational AI and Collaboration.

Goldsmiths, University of London has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Hireserve, Gecko Labs and Microsoft.

Goldsmiths, University of London recently adopted applications including Boomi AtomSphere in 2024, Hireserve ATS in 2022 and Adobe Experience Cloud in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Goldsmiths, University of London’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Goldsmiths, University of London’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Goldsmiths, University of London technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.