Goldsmiths, University of London
288 New Cross Rd,
London, SE14 6NW,
United Kingdom
London, SE14 6NW,
United Kingdom
44 20 7919-7171
Education
Goldsmiths, University of London Technographics
Goldsmiths, University of London Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Goldsmiths, University of London and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Goldsmiths, University of London employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Goldsmiths, University of London has purchased the following applications: Hireserve ATS for Applicant Tracking System in 2022, Gecko Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Goldsmiths, University of London is running and its propensity to invest more and deepen its relationship with Hireserve , Moodle , Gecko Labs or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Goldsmiths, University of London revenues, which have grown to $152.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Goldsmiths, University of London intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Goldsmiths, University of London Tech Stack and Enterprise Applications
Goldsmiths, University of London HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hireserve | Legacy | Hireserve ATS | Applicant Tracking System | HCM | n/a | 2022 | 2022 |
In 2022 Goldsmiths, University of London implemented Hireserve ATS and deployed Hireserve ATS as an Applicant Tracking System on its public website. The deployment positions Hireserve ATS as the central recruitment platform supporting university hiring and applicant intake for academic and professional services roles.
The Hireserve ATS implementation covers configurable public job listing pages embedded into gold.ac.uk, configurable application forms, vacancy lifecycle management, candidate record management, automated screening and shortlisting workflows, interview scheduling and offer stages. Configuration work focused on aligning application stages and workflow rules with academic recruitment cycles and internal vacancy approval practices.
Integration is explicitly implemented on the university website, exposing Hireserve ATS career pages to external applicants and routing applications into the central recruitment queue. Operational coverage includes the central HR recruitment team and distributed hiring managers across departments, using the Applicant Tracking System to centralize candidate data and standardize recruitment casework.
Governance was structured around role based permissions and standardized vacancy approval workflows to support consistent shortlisting and hiring approvals, with templates for candidate communications and auditability for compliance with UK hiring policies. The narrative centers on Hireserve ATS as the Applicant Tracking System used by Goldsmiths, University of London to orchestrate end to end recruitment processes within the institution.
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Learning and Development | HCM |
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2018 | 2018 |
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Goldsmiths, University of London AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Gecko Labs | Legacy | Gecko Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Goldsmiths, University of London implemented Gecko Chat on its public website. Gecko Chat is the deployed application and it is categorized under Chatbots and Conversational AI, serving as the university's web-facing conversational interface.
The deployment uses a website-embedded conversational widget delivered as a cloud-hosted application, with configuration focused on natural language query handling and FAQ automation. Implemented functional capabilities include intent classification, guided navigation flows to relevant web content, session-based context management, and escalation paths for handing off complex enquiries to staff. The implementation of Gecko Chat leverages knowledge base content aligned to website pages and uses iterative intent training consistent with standard Chatbots and Conversational AI practices.
Operational scope centers on the public website and front-line student engagement touchpoints, supporting admissions enquiries and routine student services interactions. Governance and process changes introduced a content editorial workflow for knowledge base updates, a training cadence for conversational intents, and ticketing or email triage workflows to ensure human follow up for unresolved interactions. The configuration positions Gecko Chat as Goldsmiths, University of London Gecko Chat Chatbots and Conversational AI for web engagement and student-facing information delivery.
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Goldsmiths, University of London Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Goldsmiths, University of London implemented Microsoft 365 as its Collaboration platform. Microsoft 365 is present on the institution's public website and serves as the primary cloud collaboration layer for the campus community.
The implementation includes core Microsoft 365 capabilities, notably Exchange Online for institutional email, SharePoint Online for intranet and document management, Microsoft Teams for real time communication and meetings, and OneDrive for personal file storage and file synchronization. These modules support collaboration workflows such as email and calendaring, team chat and meetings, document coauthoring, and intranet content publishing. The application name Microsoft 365 is applied across administrative and academic collaboration scenarios.
The environment is operated as a cloud hosted Microsoft 365 tenant under central IT governance, leveraging Azure Active Directory for identity, single sign on and user provisioning to manage access across departments. Governance practices include tenant level policy, site and team permissions and centralized account administration to align academic and administrative usage. The deployment footprint explicitly includes the university website and the institutional staff user base.
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Goldsmiths, University of London Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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Goldsmiths, University of London CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Goldsmiths, University of London PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2024 | 2024 |
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Apps Development | PaaS |
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2011 | 2011 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Goldsmiths, University of London CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Goldsmiths, University of London
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Information Officer | CXO | IT | |
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Head of Student Success | Director | Finance | |
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Head of Registry Operations, Student Systems & Data, Student Administration | Director | IT | |
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Director of People and Organisational Development | Director | HR | |
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Chief Financial Officer (CFO) and Acting Chief Operating Officer (COO) | CXO | Finance | |
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Head Of Procurement | Director | Procurement | |
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Deputy Director of Finance at Goldsmiths, University of London | Director | Finance | |
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Director Of Information Technology | Director | IT | |
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Apps Being Evaluated by Goldsmiths, University of London Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Goldsmiths, University of London IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Goldsmiths, University of London digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Goldsmiths, University of London Technographics
Goldsmiths, University of London is a Education organization based in United Kingdom,
with around 2000 employees and annual revenues of $152.0 million.
Goldsmiths, University of London operates a diverse technology stack with applications such as
Hireserve ATS, Gecko Chat and Microsoft 365,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Collaboration.
Goldsmiths, University of London has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Hireserve, Gecko Labs and Microsoft.
Goldsmiths, University of London recently adopted applications including
Boomi AtomSphere in 2024, Hireserve ATS in 2022 and Adobe Experience Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Goldsmiths, University of London’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Goldsmiths, University of London’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Goldsmiths, University of London technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.