London, SE14 6NW,
United Kingdom
Goldsmiths, University of London Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Goldsmiths, University of London and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Goldsmiths, University of London employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Goldsmiths, University of London has purchased the following applications: Hireserve ATS for Applicant Tracking System in 2022, Gecko Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Goldsmiths, University of London is running and its propensity to invest more and deepen its relationship with Hireserve , Moodle , Gecko Labs or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Goldsmiths, University of London revenues, which have grown to $152.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Goldsmiths, University of London intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hireserve | Legacy | Hireserve ATS | Applicant Tracking System | HCM | n/a | 2022 | 2022 |
|
|
|
|
|
Learning and Development | HCM |
|
2018 | 2018 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Gecko Labs | Legacy | Gecko Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Goldsmiths, University of London implemented Gecko Chat on its public website. Gecko Chat is the deployed application and it is categorized under Chatbots and Conversational AI, serving as the university's web-facing conversational interface.
The deployment uses a website-embedded conversational widget delivered as a cloud-hosted application, with configuration focused on natural language query handling and FAQ automation. Implemented functional capabilities include intent classification, guided navigation flows to relevant web content, session-based context management, and escalation paths for handing off complex enquiries to staff. The implementation of Gecko Chat leverages knowledge base content aligned to website pages and uses iterative intent training consistent with standard Chatbots and Conversational AI practices.
Operational scope centers on the public website and front-line student engagement touchpoints, supporting admissions enquiries and routine student services interactions. Governance and process changes introduced a content editorial workflow for knowledge base updates, a training cadence for conversational intents, and ticketing or email triage workflows to ensure human follow up for unresolved interactions. The configuration positions Gecko Chat as Goldsmiths, University of London Gecko Chat Chatbots and Conversational AI for web engagement and student-facing information delivery.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
API Management, iPaaS (Integration Platform as a Service) | PaaS |
|
2024 | 2024 |
|
|
|
|
|
Apps Development | PaaS |
|
2011 | 2011 |
|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2022 | 2022 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||