About the Customer
Goodwill North Georgia offers job-search resources, helps with writing a professional resume and cover letter, provides access to employment opportunities, delivers hands-on skill training, and so much more.
Scope and Challenge
Demand for Goodwill’s services was growing in 2016, it helped more than 23,000 people find work. As securing external funding becomes more complex, their main concern was how could it ensure its people had the right skills.
Goodwill of North Georgia was looking for a solution to build a highly skilled workforce that can navigate the complexities of helping people find work.
For Supply Chain Management they were already using Robocom's RIMS Warehouse Management System.
Outcome and Implications
To achieve the goal, Goodwill selected IBM Watson Talent Frameworks, a library of industry-specific, skill-based job profiles that define key responsibilities, core competencies, and technical skills, as well as interview questions, coaching tips, and training suggestions.
Since Goodwill can identify skills gaps faster and attract and develop top performers. When a new employee joins, the organization can use prescriptive learning suggestions to shorten their path to productivity.
With deeper insight into skills across the organization, Goodwill is building the strong talent bench it needs to connect more than 20,000 people across Georgia with employment opportunities every year.
“Thanks to our IBM solution, we’re shaping a culture of learning—empowering our people to help more Georgians into the world of work.” - Jonathan Wilson, Director of Training and Supports, Goodwill.
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