St. John's, A1B 4J6, NL,
Canada
Government of Newfoundland and Labrador Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Government of Newfoundland and Labrador and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4500 Government of Newfoundland and Labrador employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Government of Newfoundland and Labrador has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Oracle Siebel Case Management for Citizen Engagement in 2011, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Government of Newfoundland and Labrador is running and its propensity to invest more and deepen its relationship with Cisco Systems , Zoom Video Communications , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Government of Newfoundland and Labrador revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Government of Newfoundland and Labrador intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Government of Newfoundland and Labrador implemented Cisco Webex Meetings. The deployment uses Cisco Webex Meetings as an Audio Video and Web Conferencing solution embedded on the public website to deliver real-time virtual meeting capabilities to government staff and external stakeholders.
Configuration emphasizes core conferencing capabilities including scheduled and ad hoc video meetings, screen sharing, participant management, and session recording, consistent with typical Audio Video and Web Conferencing functional workflows. Cisco Webex Meetings is referenced on the provincial site to enable browser-based access for external attendees and to reduce friction for citizen-facing sessions.
The implementation is exposed through the provincial website to support public-facing sessions such as consultations and citizen services, while also accommodating internal departmental collaboration. Operational coverage spans provincial departments and public stakeholders, reflecting use cases that require public access and web-native meeting entry points.
Governance for the deployment centers on access control, meeting scheduling policies, and communication procedures to manage public sessions and internal meetings. These governance elements align meeting controls with public engagement workflows and internal collaboration governance.
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Siebel Case Management | Citizen Engagement | CRM | n/a | 2011 | 2012 |
In 2011, the Government of Newfoundland and Labrador implemented Oracle Siebel Case Management to centralize citizen-facing case handling and service requests. The deployment leveraged Siebel Public Sector 8.2.2 and Siebel UCM 8.2 with Trusted Adviser SME support, and targeted the Citizen Engagement business function to standardize intake and lifecycle management for citizen inquiries.
Oracle Siebel Case Management was configured to support core case intake, case lifecycle workflows, service request tracking, role-based access controls, and document management through Siebel UCM. Configuration emphasized public sector data models and workflow orchestration typical of Citizen Engagement implementations, including automated routing and service catalog alignment to departmental processes.
Operational coverage focused on citizen-facing service channels and internal service delivery teams within the Government of Newfoundland and Labrador, with an architecture that paired Siebel Case Management and Siebel UCM for content-enabled case records. Governance established during rollout formalized case handling and records management processes, and SME guidance was used to inform modular configuration and staged operational adoption.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
In 2016, the Government of Newfoundland and Labrador deployed Microsoft Azure Cloud Services to host and serve its public website, explicitly using Microsoft Azure Cloud Services for Application Hosting and Computing Services. The implementation centers on hosting public web properties for the provincial government, positioning Microsoft Azure Cloud Services as the primary platform for web compute and content delivery within the Application Hosting and Computing Services category.
The deployment leverages category-aligned capabilities such as cloud compute instances and platform services for web application hosting, scalable object storage for media and content, and edge delivery patterns to support public access and performance. Functional modules implemented include web hosting and application runtime, storage and content distribution, and infrastructure orchestration for automated provisioning and scaling consistent with Application Hosting and Computing Services practices.
Operational coverage focuses on the provincial public website and associated digital publishing functions, where governance emphasizes centralized subscription and resource management, role based access control, and monitoring for availability and security. The Government of Newfoundland and Labrador Microsoft Azure Cloud Services relationship supports web hosting and public communications business functions, with day to day operations organized around cloud resource governance, incident monitoring, and capacity scaling for online services.
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Application Hosting and Computing Services | IaaS |
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2006 | 2006 |
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