Government Of The Republic Of Serbia Technographics
Government Of The Republic Of Serbia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Government Of The Republic Of Serbia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 133114 Government Of The Republic Of Serbia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Government Of The Republic Of Serbia has purchased the following applications: Saga NFG Weaver for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2021, Google Tag Manager for Tag Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Government Of The Republic Of Serbia is running and its propensity to invest more and deepen its relationship with Saga NFG , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Government Of The Republic Of Serbia revenues, which have grown to $37.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Government Of The Republic Of Serbia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Government Of The Republic Of Serbia Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Saga NFG | Legacy | Saga NFG Weaver | Chatbots and Conversational AI | AI-Powered Application | Saga NFG | 2020 | 2020 |
In 2020, the Government Of The Republic Of Serbia deployed Saga NFG Weaver in a Chatbots and Conversational AI implementation to deliver a COVID-19 virtual assistant branded COVID-19 Info Serbia. Saga donated and deployed the Weaver solution as a public administration citizen services use case in Serbia, with Saga NFG acting as the implementation partner and operator.
The deployment of Saga NFG Weaver was configured to provide natural language understanding and intent classification, conversational flows for commonly asked questions, and automated information retrieval to deliver official pandemic guidance, vaccination information and related service details. Configuration emphasized scripted workflows, automated responses to high volume inquiries, and escalation pathways to human contact centre agents to handle complex or sensitive cases.
Operationally the assistant served public administration citizen touchpoints across Serbia and was positioned to relieve load on public contact centres by handling high volume messaging traffic. Saga NFG implemented and supported the production instance and coordinated the service with government citizen support operations to ensure continuity of information delivery.
Saga reported over 2,000,000 messages exchanged on COVID-19 Info Serbia within days of launch, an outcome cited as rapid citizen adoption and reduced pressure on support lines.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Tag Manager | Tag Management | CRM | n/a | 2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
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Content Delivery Network | IaaS |
|
2020 | 2020 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Security (AppSec) | CyberSecurity |
|
2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2019 | 2019 |
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Secure Sockets Layer (SSL) | CyberSecurity |
|
2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Government Of The Republic Of Serbia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Government Of The Republic Of Serbia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||