Grandstream
126 Brookline Ave, 3rd Floor,
Boston, 2215, MA,
United States
Boston, 2215, MA,
United States
1 617 566-9300
Communications
Grandstream Technographics
Grandstream Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Grandstream and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 218 Grandstream employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Grandstream has purchased the following applications: Impact PSP Gateway for Payment Processing in 2019, Zendesk Chat for Chatbots and Conversational AI in 2015, Google Workspace (Formerly Google G-Suite) for Collaboration in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Grandstream is running and its propensity to invest more and deepen its relationship with Impact Tech , Zendesk , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Grandstream revenues, which have grown to $154.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Grandstream intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Grandstream Tech Stack and Enterprise Applications
Grandstream ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Impact Tech | Legacy | Impact PSP Gateway | Payment Processing | ERP | n/a | 2019 | 2019 |
In 2019, Grandstream implemented Impact PSP Gateway as part of a commercial alignment with Impact Tech. The implementation was tied to a June 2019 announcement that certified Grandstream UCM IP PBXs and GXP IP phones for interoperability with Impact Tech telecom solutions, positioning the Impact PSP Gateway within Grandstream’s broader telephony channel reach and benefiting customers in North America and other regions with integrated telephony.
Impact PSP Gateway was configured to provide core payment gateway capabilities consistent with Payment Processing platforms, including payment authorization, transaction routing, and tokenization to reduce card data scope. Configuration work emphasized PCI aware connectors and secure transaction flows, reflecting standard Payment Processing functional requirements and aligning payment session handling with voice and IVR-based interactions.
Architecturally the deployment leveraged certified interoperability with Grandstream UCM IP PBXs and GXP IP phones to create integration points between voice endpoints and the payment gateway, enabling telecom to payment domain linkage for call center and in-call payment use cases. The commercial partnership described channel and interoperability validation rather than naming specific PSP Gateway customers, and Grandstream’s role focused on device certification to ensure reliable signaling and session continuity between telephony endpoints and Impact Tech platforms.
Governance and rollout were structured around the commercial partnership and device certification process, with channel enablement cited as a primary means of operational reach. Public disclosures did not include specific Impact PSP Gateway customer names, and the announcement emphasized interoperability and channel distribution rather than detailed implementation metrics.
|
Grandstream AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015 Grandstream deployed Zendesk Chat on its public website as its Chatbots and Conversational AI touchpoint for customer engagement. The implementation positioned Zendesk Chat as the primary web channel for customer support and pre sales inquiry handling, linking online visitors directly to support and sales agent workflows.
Zendesk Chat was configured with a web chat widget and agent console, incorporating real time messaging, proactive chat triggers, canned responses, visitor monitoring, and routing rules consistent with Chatbots and Conversational AI capabilities. Configuration emphasized role based agent queues and automation of initial responses to streamline handling of technical support and customer service inquiries.
Operational scope centered on the website channel and support team operations, with centralized agent assignment, shift based monitoring, and documented chat handling procedures governing usage of Zendesk Chat. The deployment emphasized conversational routing and transcript capture within the chat console to support ongoing customer service processes and knowledge continuity.
|
Grandstream Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2011 | 2011 |
In 2011, Grandstream implemented Google Workspace (Formerly Google G-Suite). The deployment established Google Workspace as the primary Collaboration platform to support corporate email, document collaboration, and calendaring across the organization.
Configuration emphasizes core Collaboration capabilities including Gmail, Google Drive, Google Docs, Sheets, Slides, and Google Calendar, managed through the Google Workspace Admin console. Account provisioning, group-based access control, shared drives and collaborative document workflows are central functional elements of the implementation.
Grandstream's use of Google Workspace (Formerly Google G-Suite) is referenced on their website, and the platform is used to manage internal collaboration and external communication artifacts across corporate functions and teams. The implementation is positioned to support ongoing collaboration, content sharing, and scheduling needs for employees.
Governance is administered through the Google Workspace Admin console with centralized account management, group policy controls and basic lifecycle processes for user accounts. Administrative controls focus on access governance and collaboration workflow configuration to standardize Collaboration practices across the company.
|
Grandstream Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
Grandstream CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2018 | 2018 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Grandstream ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2022 | 2022 |
|
Grandstream IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Grandstream
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Grandstream Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Grandstream IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Grandstream digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Grandstream Technographics
Grandstream is a Communications organization based in United States,
with around 218 employees and annual revenues of $154.0 million.
Grandstream operates a diverse technology stack with applications such as
Impact PSP Gateway, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Grandstream has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Impact Tech, Zendesk and Google.
Grandstream recently adopted applications including
Atlassian Jira Service Desk in 2022, Cloudflare CDN in 2022 and HubSpot CMS in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Grandstream’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Grandstream’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Grandstream technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.