Grays Harbor PUD
2720 Sumner Ave,
Aberdeen, 98520, WA,
United States
Aberdeen, 98520, WA,
United States
1 800-562-7726
Non Profit
Grays Harbor PUD Technographics
Grays Harbor PUD Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Grays Harbor PUD and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 160 Grays Harbor PUD employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Grays Harbor PUD has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2011, Joomla 3.9 for Web Content Management in 2006, FreshDesk Customer Support for Customer Support in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Grays Harbor PUD is running and its propensity to invest more and deepen its relationship with Oracle , Joomla , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Grays Harbor PUD revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Grays Harbor PUD intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Grays Harbor PUD Tech Stack and Enterprise Applications
Grays Harbor PUD ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, Grays Harbor PUD executed an Oracle PeopleSoft ERP upgrade project, moving PeopleSoft Financials from 7.53 to 8.4 under the ERP Financial category. The engagement emphasized technical upgrade cycles and transferring operational ownership to the client technical lead.
Work scope included setup and orchestration of the PeopleSoft Upgrade Assistant, iterative upgrade runs with the client technical lead, and hands-on training across upgrade iterations. The project team provided training and troubleshooting for upgrade scripts and performed configuration updates required to bring Financials forward to 8.4.
Workflow architecture changes were documented and a focused knowledge transfer covered Workflow module changes to enable in-house administration of approval routing and financial workflow processing. Oracle PeopleSoft ERP Financials functional workflows such as approval routing and posting sequences were central to the upgrade activity and to the client operational readiness.
Operational coverage concentrated on finance and accounting functions for Grays Harbor PUD, with the client technical lead trained to manage subsequent iterations and maintain upgrade scripts. Governance elements were handed over through documented procedures and direct knowledge transfer, enabling the organization to administer Workflow changes and routine upgrade troubleshooting internally.
|
Grays Harbor PUD Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Joomla | Legacy | Joomla 3.9 | Web Content Management | Content Management | n/a | 2006 | 2006 |
In 2006, Grays Harbor PUD implemented Joomla 3.9 as its Web Content Management platform for its public website. The deployment is visible on ghpud.org and positions Joomla 3.9 as the primary content delivery layer for public information and customer-facing pages.
The implementation uses core Web Content Management capabilities including content authoring and WYSIWYG editing, template driven page rendering, menu and navigation management, role based access control for contributors, and a media asset repository. Joomla 3.9’s extension and plugin architecture is employed to support site features such as form handling and document publishing, consistent with standard CMS functional modules.
Operational scope is the utility’s public web presence and communications function, governed through site content workflows and contributor roles that align with communications and IT responsibilities. The narrative centers on Grays Harbor PUD, Joomla 3.9, Web Content Management and the business function of public information delivery without specifying external integration partners or additional systems.
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Grays Harbor PUD CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022 Grays Harbor PUD implemented FreshDesk Customer Support. The FreshDesk Customer Support instance is embedded on the Grays Harbor PUD public website to capture customer inquiries and convert web submissions into tracked support tickets, aligning the Customer Support intake with a web-first channel.
The deployment focuses on standard Customer Support capabilities, including ticketing workflows, a web-based support widget, knowledge base publishing, email-to-ticket routing, automated ticket assignment and escalation rules, SLA definitions, and reporting dashboards. FreshDesk Customer Support configuration emphasizes structured ticket lifecycle management and agent queueing to support repeatable resolution processes.
Operationally the solution is used by the utilitys customer service organization and is scoped to the public-facing support experience delivered through the website. Governance centers on ticket ownership, escalation workflows, and role-based agent access, with the website integration serving as the primary front-end intake point for the Customer Support function.
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Grays Harbor PUD CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Grays Harbor PUD
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Grays Harbor PUD Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Grays Harbor PUD IT executives and key decision makers. This section highlights Grays Harbor PUD's latest recorded technology evaluations, including MEDITECH Expanse EHR for Electronic Health Record on 2026-08-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Grays Harbor PUD digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-08-10 | Grays Harbor PUD | Evaluated | Medical Information Technology | MEDITECH Expanse EHR | Electronic Health Record | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Grays Harbor PUD Technographics
Grays Harbor PUD is a Non Profit organization based in United States,
with around 160 employees and annual revenues of $15.0 million.
Grays Harbor PUD operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Joomla 3.9 and FreshDesk Customer Support,
covering areas like ERP Financial, Web Content Management and Customer Support.
Grays Harbor PUD has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Joomla and Freshworks.
Grays Harbor PUD recently adopted applications including
FreshDesk Customer Support in 2022, Mimecast Email Security in 2019 and Oracle PeopleSoft ERP in 2011,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Grays Harbor PUD’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Grays Harbor PUD’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Grays Harbor PUD technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.