Southfield, 48304, MI,
United States
Great Expressions Dental Centers Technographics
Great Expressions Dental Centers Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Great Expressions Dental Centers and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3600 Great Expressions Dental Centers employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Great Expressions Dental Centers has purchased the following applications: UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) for Time and Attendance in 2015, ServiceChannel for Facility Management in 2023, Invoca Call Tracking for Call Tracking and Recording in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Great Expressions Dental Centers is running and its propensity to invest more and deepen its relationship with UKG , ServiceChannel , MRI Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Great Expressions Dental Centers revenues, which have grown to $720.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Great Expressions Dental Centers intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Great Expressions Dental Centers Tech Stack and Enterprise Applications
Great Expressions Dental Centers HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) | Time and Attendance | HCM | n/a | 2015 | 2015 |
In 2015, Great Expressions Dental Centers deployed UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) as its Time and Attendance application. A subject matter expert worked with corporate IT and business teams on the planned Kronos timekeeping system deployment, providing strategic input on functionality and enterprise configuration planning.
The implementation focused on configuring core Time and Attendance capabilities in UKG Workforce Central Timekeeper, including time capture and punch processing, exception handling and edit workflows, and pay rule and compliance configuration. Enterprise configuration planning emphasized corporate level policy standardization across clinic locations, role based access for payroll and operations staff, configured approval workflows and audit controls. Governance was structured around translating business policy into system configuration, sequencing rollout tasks, and defining ongoing configuration ownership between corporate IT and business operations, positioning UKG Workforce Central Timekeeper to support workforce timekeeping and related payroll adjacent business functions.
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Workforce Management | HCM |
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2015 | 2015 |
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Great Expressions Dental Centers ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceChannel | Legacy | ServiceChannel | Facility Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Great Expressions Dental Centers implemented ServiceChannel as its Facility Management application across its network. The deployment targeted approximately 300 locations in nine U.S. states, supporting facilities operations for roughly 500 practitioners and a workforce of about 3,600 employees.
The implementation established ServiceChannel as a centralized system of record and introduced 24/7 visibility into critical assets and work order lifecycles. Core functional capabilities implemented include work order management, asset uptime monitoring, vendor performance tracking, and invoice lifecycle capture, enabling the organization to monitor check in time, time on site, and invoice history as primary provider performance metrics.
Operational coverage prioritized facilities management, vendor management, and field operations, with office staff and field technicians given autonomy to create and manage work orders to keep offices open and clinical services available. The platform consolidated work order and invoice data across sites to support consistent lifecycle documentation and more effective accountability conversations with providers.
Governance and process changes focused on using ServiceChannel data for provider accountability and workflow standardization, shifting from reactive repair handling to data driven vendor evaluation and active work order management. Outcomes reported by Great Expressions include a 24% improvement in full resolution time, more than a 30% decrease in invoice costs, increased problem resolution while staying under budget, and continuous visibility into critical assets.
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Lease Management | ERP Services and Operations |
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2016 | 2016 |
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Great Expressions Dental Centers CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Invoca | Legacy | Invoca Call Tracking | Call Tracking and Recording | CRM | n/a | 2017 | 2017 |
In 2017, Great Expressions Dental Centers deployed Invoca Call Tracking on its public website. Invoca Call Tracking, in the Call Tracking and Recording category, was instrumented to provide phone call attribution and capture call-level analytics to support marketing and patient acquisition workflows.
The implementation emphasized session-level tracking and attribution using standard call tracking capabilities such as dynamic number insertion, call detail capture, call recording for quality review, and campaign parameter mapping. Configuration included call scoring rules to classify inbound calls and persistent tagging to enable aggregated reporting across digital campaigns and channels.
Operational scope centered on the corporate website and affected marketing, growth, and contact center functions by surfacing which digital campaigns generated phone appointments and by enabling operational review of call quality. Governance focused on consistent call tagging and scoring standards to ensure call data could be used within Great Expressions Dental Centers marketing measurement and contact center workflows.
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Great Expressions Dental Centers IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Great Expressions Dental Centers CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Great Expressions Dental Centers
Apps Being Evaluated by Great Expressions Dental Centers Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||