Great Western Railway
Milford House, 1 Milford St,
Swindon, SN1 1HL,
United Kingdom
Swindon, SN1 1HL,
United Kingdom
44 34 5700-0125
Transportation
Great Western Railway Technographics
Great Western Railway Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Great Western Railway and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Great Western Railway employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Great Western Railway has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2015, Accero Cyborg Payroll for Payroll in 2004, Adobe WorkFront for Business Process Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Great Western Railway is running and its propensity to invest more and deepen its relationship with SAP , Cornerstone OnDemand , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Great Western Railway revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Great Western Railway intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Great Western Railway Tech Stack and Enterprise Applications
Great Western Railway ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2015 | 2016 |
In 2015 Great Western Railway implemented SAP ERP ECC 6.0 in the ERP Financial category, initiating a targeted rollout to embed plant maintenance capabilities within the enterprise ERP environment. The engagement included a sustained SAP PM configuration effort that spanned into 2016 and 2017, with a dedicated SAP PM Consultant active from December 2015 through March 2017 to build PM processes and documentation.
The implementation work focused on SAP Plant Maintenance modules and related master data. Activities documented include design of PM processes, configuration of document management and configuration control, creation of master parts lists, loading of technical objects such as equipment and functional locations, development of task lists, definition of maintenance plans both single cycle and strategy based, and establishment of work centres. Functional specifications were produced with explicit ABAP requirements and LSMW creation was used for mass data migration and object loading.
Integration analysis and solution design were a prominent part of the scope. The project investigated and defined integration points between SAP PM and SAP Materials Management, FI/CO, and Quality Management, and work was coordinated closely with ABAP and cross functional teams to specify interfaces and validation rules. Business blueprint workshops were organized to align maintenance, engineering and finance stakeholders with process flows and system controls.
Governance and cut over were handled through formal documentation and testing artifacts. Deliverables included functional specifications, test scripts, cut over activities and end user education and support, with the PM consultant running workshops and supporting go live readiness. SAP ERP ECC 6.0 served as the ERP Financial backbone while embedding operational maintenance workflows for Great Western Railway.
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ERP Financial | ERP |
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2015 | 2016 |
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ERP Financial | ERP |
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2015 | 2016 |
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Great Western Railway HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cornerstone OnDemand | Legacy | Accero Cyborg Payroll | Payroll | HCM | n/a | 2004 | 2004 |
In 2004, Great Western Railway implemented Accero Cyborg Payroll in the Payroll category. The rail operator has run the Cyborg Payroll platform for roughly two decades, a COBOL era system that became dependent on manual Excel workarounds and presented long term maintenance challenges.
Implementation centered on core payroll processing modules typical of payroll applications, including pay calculation engines, tax and pension output handling, and payroll reporting and export workflows. Configuration emphasized established payroll rules, batch processing, and scheduled pay runs integrated into HR operational processes. The Accero Cyborg Payroll application continued to serve as the system of record for employee pay and payroll transaction history.
Operational coverage spanned Great Western Railway's UK operations, with HR and payroll departments reliant on the application for site payrolls and payroll administration. The dependence on manual Excel workarounds was a driver for an open procurement to modernize payroll across UK operations. The public tender was advertised to address COBOL era maintenance complexity and to solicit replacement options.
Governance activities involved cross functional oversight between HR, payroll operations, and procurement to define sustainment requirements and procurement criteria. No implementation partner or cost outcomes were specified.
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Great Western Railway ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe WorkFront | Business Process Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020 Great Western Railway implemented Adobe WorkFront as a Business Process Management solution to support web content production and digital project intake on their public website. The deployment focused on using Adobe WorkFront to orchestrate content requests, scheduling, proofing and approvals tied to website updates and digital campaigns.
Adobe WorkFront was configured to provide project intake queues, task orchestration, approval routing and resource assignment, aligning with standard Business Process Management capabilities for work management and automated routing. Configuration emphasized reusable templates, approval gates and centralized status dashboards to streamline cross functional handoffs between content authors, editors and operations teams.
The implementation was positioned to operate across the digital, marketing and IT functions, integrating work orchestration into the website content workflow rather than naming or replacing specific backend systems. Operational coverage centered on end to end content lifecycle management for web publishing, from request submission through proofing and final release.
Governance changes included standardized intake forms, defined approval steps and role based routing within Adobe WorkFront to enforce consistent editorial controls and operational accountability. The rollout emphasized process standardization and governance for web and digital teams, using Adobe WorkFront as the primary Business Process Management platform for website driven content operations.
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Plant Maintenance | ERP Services and Operations |
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2015 | 2016 |
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Great Western Railway Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2017 | 2018 |
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Great Western Railway Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Great Western Railway SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Inventory Management | SCM |
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2015 | 2016 |
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Great Western Railway CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Great Western Railway EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2017 | 2017 |
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Great Western Railway ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2022 | 2022 |
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Great Western Railway PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Quality Management | PLM and Engineering |
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2015 | 2016 |
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Great Western Railway Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2015 | 2015 |
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Great Western Railway TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Great Western Railway PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Great Western Railway IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Great Western Railway CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Great Western Railway
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Information Technology | Director | IT | |
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Head of HR - Customer Service and Operations | Director | HR | |
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Head of HR for Engineering, Safety and Commercial Development | Director | HR | |
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Head of HR | Director | HR | |
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Head Of Procurement | Director | Procurement | |
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Finance Director | Director | Finance | |
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Financial Controller | Director | Finance | |
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Head of Financial Projects | Director | Finance | |
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Apps Being Evaluated by Great Western Railway Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Great Western Railway IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Great Western Railway digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Great Western Railway Technographics
Great Western Railway is a Transportation organization based in United Kingdom,
with around 5000 employees and annual revenues of $1.00 billion.
Great Western Railway operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Accero Cyborg Payroll and Adobe WorkFront,
covering areas like ERP Financial, Payroll and Business Process Management.
Great Western Railway has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Cornerstone OnDemand and Adobe Systems.
Great Western Railway recently adopted applications including
Freshservice in 2022, Axiom GRC CoreStream in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Great Western Railway’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Great Western Railway’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Great Western Railway technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.