Greenville Utilities
Greenville Utilities Technographics
Greenville Utilities Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Greenville Utilities and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Greenville Utilities employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Greenville Utilities has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2012, Oracle E-Business Suite HRMS for Core HR in 2011, Oracle Utilities Work and Asset Management (WAM) for Enterprise Asset Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Greenville Utilities is running and its propensity to invest more and deepen its relationship with Oracle , Tawk.to , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Greenville Utilities revenues, which have grown to $225.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Greenville Utilities intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Greenville Utilities Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | Emtec | 2012 | 2013 |
In 2012 Greenville Utilities Commission selected Emtec to implement Oracle E-Business Suite as its ERP Financial platform, beginning an enterprise program that also included Hyperion, Work and Asset Management Accounting and OBIEE. The implementation targeted core financial management and consolidated reporting across the utility operations that provide electric, water, sewer and natural gas services to Greenville and surrounding areas.
Oracle E-Business Suite was configured to support ERP Financial workflows, leveraging standard financial management capabilities such as general ledger, accounts payable, accounts receivable and asset accounting alongside integrated financial reporting through Hyperion and OBIEE. Work and Asset Management Accounting was implemented in tandem to link transactional finance processes with operational asset and work management activities.
The Oracle footprint later expanded to include Oracle Customer Care and Billing, Mobile Workforce Management, Oracle Utilities Customer Self Service, Oracle Utilities Analytics and WAM Service Orders, creating a coordinated environment spanning customer care and billing, field operations, asset management and finance. Emtec provided integration support and batch monitoring for these applications and continues to deliver comprehensive database and application managed services through its ClearCARE program.
Governance shifted to a managed services model with Emtec ClearCARE providing post production support, application and database management, integration monitoring and operational runbook support, enabling Greenville Utilities Commission IT staff to focus on critical projects while preserving business continuity. Emtec served as the named system integrator and ongoing managed services provider for the Oracle E-Business Suite ERP Financial implementation and the broader Oracle utilities stack.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS | Core HR | HCM | n/a | 2011 | 2012 |
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Payroll | HCM |
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2011 | 2012 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2011 | 2012 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Utilities Work and Asset Management (WAM) | Enterprise Asset Management | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013 Greenville Utilities implemented Oracle Utilities Work and Asset Management as part of a broader Oracle applications footprint to revamp its IT infrastructure and integrate enterprise processes. Oracle Utilities Work and Asset Management is the primary Enterprise Asset Management application in a multi-product deployment that also included Oracle Utilities Customer Care and Billing, Oracle Utilities Mobile Workforce Management, Oracle E-Business Suite, Oracle Fusion Middleware, Oracle Hyperion Planning and Oracle Business Intelligence Enterprise Edition running on Oracle Database 11g.
The implementation of Oracle Utilities Work and Asset Management focused on standard work and asset management capabilities, including work order lifecycle orchestration, asset registry and reliability tracking, scheduling and crew assignment, and field service coordination. Configuration efforts emphasized end-to-end workflows linking customer service intake through dispatch to field execution, enabling case to close work order processing and improving data consistency for asset and maintenance records.
Integration architecture centralized Oracle Fusion Middleware as the integration layer, connecting Oracle Utilities Work and Asset Management with Oracle Utilities Mobile Workforce Management for mobile dispatch and technician execution, with Oracle Utilities Customer Care and Billing for customer and billing context, and with the Oracle E-Business Suite for financial and procurement processes. Operational coverage mapped to Greenville Utilities Commission services, spanning electric, water, sewer and natural gas operations that serve the City of Greenville and the majority of Pitt County, with primary business functions impacted including customer service, dispatch, field operations and IT.
Project governance followed a phased rollout, with the initial phase delivering Oracle E-Business Suite and Fusion Middleware earlier in the year, and a second phase scheduled to bring the remaining Oracle utilities applications online in the following phase. Greenville Utilities engaged Lucidity Consulting Group, a Platinum Oracle Partner Network member, on the implementation, and the utility explicitly positioned the deployment to boost workforce productivity through improved communication between customer service representatives, dispatchers and technicians and to support continued operational effectiveness and customer service objectives.
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Enterprise Asset Management | ERP Services and Operations |
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2011 | 2012 |
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Field Service Management | ERP Services and Operations |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2012 | 2012 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2015 | 2015 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2011 | 2012 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Utilities Customer Care and Billing | CRM |
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2013 | 2013 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2012 | 2012 |
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Financial Consolidation and Close | EPM |
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2012 | 2012 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Greenville Utilities
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Greenville Utilities Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Greenville Utilities Technographics
Greenville Utilities is a Utilities organization based in United States,
with around 500 employees and annual revenues of $225.0 million.
Greenville Utilities operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle E-Business Suite HRMS and Oracle Utilities Work and Asset Management (WAM),
covering areas like ERP Financial, Core HR and Enterprise Asset Management.
Greenville Utilities has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle.
Greenville Utilities recently adopted applications including
Cisco Webex Meetings in 2021, Salesforce Sales Cloud in 2021 and DigitalOcean Droplets in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Greenville Utilities’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Greenville Utilities’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Greenville Utilities technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.