Canal Plus Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Canal Plus and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9800 Canal Plus employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Canal Plus has purchased the following applications: New Relic APM for Application Performance Management in 2019, Genesys Multicloud CX for Call Center in 2016, Akamai CDN for Content Delivery Network in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Canal Plus is running and its propensity to invest more and deepen its relationship with New Relic , Genesys , Akamai or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Canal Plus revenues, which have grown to $6.08 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Canal Plus intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2019 | 2019 | ||
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IT Service Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2014 | 2014 |
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IT Service Management | ITSM |
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2014 | 2014 |
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IT Service Management | ITSM |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Multicloud CX | Call Center | CRM | n/a | 2016 | 2016 | In 2016, Canal Plus implemented Genesys Multicloud CX to support its Call Center operations and manage a high volume of customer communications. The project addressed scale needs for a media group with more than 11.2 million subscribers and approximately 2,000 customer service agents handling roughly 30 million customer communications per year, centralizing contact handling under a single application. Genesys Multicloud CX was configured to deliver a unified agent desktop and task-oriented routing, feeding agents the most important work items and enabling rapid context switching from one job to another. The deployment emphasized workload prioritization and agent multitasking instead of single-focus roles, aligning agent workflows with task routing and queue management capabilities common to Call Center platforms. The implementation used a multicloud architecture to support capacity and operational resilience while keeping the customer service function as the primary business unit impacted. Operational governance shifted toward centralized desktop mediation and workflow orchestration, making task assignment and agent role flexibility core to day-to-day operations and allowing customer service teams to handle diverse incoming volumes efficiently. | |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai CDN | Content Delivery Network | IaaS | n/a | 2020 | 2020 |
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2022 | 2022 |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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Document Management | Content Management |
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2013 | 2013 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Core HR | HCM |
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2018 | 2019 |
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Learning and Development | HCM |
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2022 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2020 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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ERP Financial | ERP Financial Management |
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2021 | 2022 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2014 | 2014 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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