AI Buyer Insights:

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

HSBC Mexico
Location
58 bis rue la Boetie,
Paris, 75008,
Mexico
Website
https://www.hsbc.com.mx/
Phone
33 1 44 56 76 76
Artw industry
Banking and Financial Services
Employee
Revenue

HSBC Mexico Technographics

HSBC Mexico Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by HSBC Mexico and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 38000 HSBC Mexico employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that HSBC Mexico has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2022, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems HSBC Mexico is running and its propensity to invest more and deepen its relationship with Oracle , Apple , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing HSBC Mexico revenues, which have grown to $22.48 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HSBC Mexico intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

HSBC Mexico Tech Stack and Enterprise Applications

ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle Cloud ERP ERP Financial ERP Financial Management n/a 2022 2022
In 2022, HSBC Mexico implemented Oracle Cloud ERP as its core ERP Financial platform to support embedded payments and modernize procurement and accounts payable workflows. The deployment aligned with HSBC group initiatives to embed virtual card payments directly into ERP workflows, positioning Oracle Cloud ERP to handle payment orchestration within native enterprise applications. The Oracle Cloud ERP implementation focused on functional capabilities common to ERP Financial systems, including accounts payable automation, supplier payment orchestration, virtual card payment processing, and treasury payment flows. Configuration work emphasized native platform payment initiation and automated invoice-to-pay workflows to reduce manual touchpoints and streamline procurement-to-pay operations. Integrations centered on embedding HSBC payment rails and virtual card capabilities into Oracle Fusion Cloud ERP instances used by the company, enabling corporations to originate payments from within the ERP. Operational coverage targeted core finance and treasury teams, procurement and accounts payable groups, and client onboarding workflows in Mexico, with solution design supporting supplier payments and working capital management from within the ERP Financial environment. Governance and process transformation included tighter onboarding data requirements, reduced internal handoffs, and standardized payment controls to support embedded finance use cases. Data privacy, security, and regulatory compliance were identified as priorities, with explicit emphasis on investment in fraud detection and access security, while stated benefits of the approach include improved working capital and operational efficiency and reduced onboarding time.
Payment Processing ERP Financial Management 2021 2021
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LivePerson Legacy LivePerson Conversational Cloud Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
In 2019, HSBC Mexico implemented LivePerson Conversational Cloud on its corporate website. The deployment uses LivePerson Conversational Cloud within the Chatbots and Conversational AI category to provide web conversational engagement for retail banking customers in Mexico. The implementation configures conversational workflows, intent routing, automated messaging and escalation to human agents, reflecting core Chatbots and Conversational AI functional patterns. Configuration includes session continuity across web sessions and conversational analytics for operational monitoring and tuning. Deployment is embedded in the HSBC Mexico website as the primary digital engagement channel, supporting customer service and digital banking inquiries. Operational governance emphasizes scripted bot flows, agent handoff policies and monitoring of conversation quality to align conversational operations with contact center workflows.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2020 2020
In 2020, HSBC Mexico deployed Cisco Webex Meetings as an embedded web conferencing capability. HSBC Mexico uses Cisco Webex Meetings on their website to provide browser-based audio and video session access from public-facing digital channels, aligned with the Audio Video and Web Conferencing category. The implementation centers on Cisco Webex Meetings core capabilities including hosted meetings, participant management, screen sharing, recording and meeting controls. Configuration emphasizes embedded join flows and scheduling widgets that surface meeting links and browser join experiences directly from the HSBC Mexico website, leveraging Webex media handling and meeting orchestration features. Operational coverage is focused on HSBC Mexico digital channels and customer engagement touchpoints, where web-embedded conferencing supports live client interactions and virtual sessions. Governance and workflow controls are applied through the application layer in Cisco Webex Meetings, using host controls, recording policies and meeting access settings to manage session security and operational consistency across the site.
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Asset Management Content Management 2019 2019
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2020 2020
Marketing Analytics CRM 2011 2011
Marketing Analytics CRM 2017 2017
Marketing Analytics CRM 2020 2020
Marketing Automation CRM 2017 2017
Tag Management CRM 2016 2016
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2019 2019
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Risk Management TRM 2012 2012
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2018 2018
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2021 2021
Servers, Storage and Networking IaaS 2018 2018
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2018 2018
Secure Email Gateways (SEGs) CyberSecurity 2020 2020

IT Decision Makers and Key Stakeholders at HSBC Mexico

First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts

Apps Being Evaluated by HSBC Mexico Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HSBC Mexico IT executives and key decision makers. This section highlights HSBC Mexico's latest recorded technology evaluations, including Temenos T24 for Core Banking on 2025-08-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HSBC Mexico digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD HSBC Mexico Technographics
HSBC Mexico is a Banking and Financial Services organization based in Mexico, with around 38000 employees and annual revenues of $22.48 billion.
HSBC Mexico operates a diverse technology stack with applications such as Oracle Cloud ERP, LivePerson Conversational Cloud and Cisco Webex Meetings, covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
HSBC Mexico has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle, LivePerson and Cisco Systems.
HSBC Mexico recently adopted applications including Oracle Cloud ERP in 2022, Apple Pay in 2021 and Amazon EC2 in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HSBC Mexico’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates HSBC Mexico’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HSBC Mexico technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.