Guaranty Trust Bank PLC
Plot 635, Akin Adesola Victoria Island,
Lagos, x,
Nigeria
Lagos, x,
Nigeria
234 1 2715227
Banking and Financial Services
Guaranty Trust Bank PLC Technographics
Guaranty Trust Bank PLC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Guaranty Trust Bank PLC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5192 Guaranty Trust Bank PLC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Guaranty Trust Bank PLC has purchased the following applications: Zoho Recruit for Recruiting in 2015, Zendesk Chat for Chatbots and Conversational AI in 2017, ProcessMaker BPM for Process Mining in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Guaranty Trust Bank PLC is running and its propensity to invest more and deepen its relationship with Zoho Corp. , Zendesk , ProcessMaker or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Guaranty Trust Bank PLC revenues, which have grown to $964.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Guaranty Trust Bank PLC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Guaranty Trust Bank PLC Tech Stack and Enterprise Applications
Guaranty Trust Bank PLC HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho Recruit | Recruiting | HCM | n/a | 2015 | 2015 |
In 2015, Guaranty Trust Bank PLC deployed Zoho Recruit as their Applicant Tracking System. The deployment uses Zoho Recruit in the Recruiting category to power GTBank's public careers site, with job postings and application intake surfaced through an embedded Zoho Recruit career site at gtbank.zohorecruit.com, and the Zoho Recruit instance is the primary interface for external candidate capture.
Configuration focused on standard Recruiting capabilities including job requisition management, candidate database and resume parsing, interview scheduling, and workflow automation to standardize intake and selection tasks. The architecture is a vendor-hosted SaaS configuration embedded on the bank website to route applicants directly into Zoho Recruit, and operational ownership rests with HR and Talent Acquisition teams who manage posting approvals, role-based access, and recruiter and hiring manager workflows.
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Guaranty Trust Bank PLC AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Guaranty Trust Bank PLC implemented Zendesk Chat as a web-based customer engagement channel on its public website. Zendesk Chat was deployed to extend the bank's Chatbots and Conversational AI footprint, embedding a live chat widget into GTBank customer touchpoints to support online customer service interactions.
The implementation leveraged standard conversational capabilities including real-time messaging, session management, visitor identification, chat transcript capture, and an agent console for routing and handling inbound chats. Configuration emphasized browser-based session cookies and persistent cookies consistent with the bank's Cookie Policy to maintain navigation continuity and remember customer preferences between visits.
The deployment is explicitly linked to other site-level technologies named in GTBank's privacy materials, with Zendesk cookies cited alongside Google Analytics for usage analytics and Imperva Incapsula for security. Integration points therefore include front-end telemetry and security controls on www.gtbank.com, and operational coverage spans GTBank online customer touchpoints and the bank's customer service organization in Nigeria.
Governance for Zendesk Chat follows the bank's published Privacy Policy and Cookie Policy, which require user consent via continued site use and classify cookie types as session or persistent, while stating cookies do not store personal or sensitive information and instead hold unique random references. Operational controls described in the policy align chat cookie behavior with broader data handling and security practices for online customer engagement.
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Guaranty Trust Bank PLC Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ProcessMaker | Legacy | ProcessMaker BPM | Process Mining | Analytics and BI | n/a | 2018 | 2018 |
In 2018, Guaranty Trust Bank PLC implemented ProcessMaker BPM as a Process Mining solution to consolidate branch operations and standardize process automation. The bank required a robust platform capable of streamlining all of its branches and processes on one platform, given the scale of complexity, customization, and power needed by its operational workflows.
ProcessMaker BPM was configured to deliver low-code workflow orchestration, form-driven process design, automated task routing, approval flows, and case management consistent with Process Mining and BPM capabilities. The platform’s intuitive, simple-to-use interface enabled nontechnical personnel to author and operate processes, allowing business units to own and evolve workflows without heavy engineering involvement.
Operational coverage extended across the bank’s branches and business units, with adoption across all units not involved in central processing or foreign transfers. This produced a centralized process automation layer for retail and corporate operations outside those excluded functions, creating a unified approach to process execution and control.
Governance and rollout emphasized standardized process models, role-based access controls, and business-unit ownership of configuration and change, enabling controlled customization and ongoing process stewardship. ProcessMaker BPM serves as the primary platform for the bank’s operational process automation needs, supporting broad adoption among nontechnical business users.
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Guaranty Trust Bank PLC Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2018 | 2018 |
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Guaranty Trust Bank PLC Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2018 | 2018 |
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PBX, VoiP and Phone Systems | Collaboration |
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2018 | 2018 |
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Guaranty Trust Bank PLC CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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CRM | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Guaranty Trust Bank PLC ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Guaranty Trust Bank PLC Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Trading Platform | Investment Management |
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2013 | 2013 |
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Guaranty Trust Bank PLC TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
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2012 | 2012 |
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Guaranty Trust Bank PLC PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2011 | 2011 |
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Transactional Email | PaaS |
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2022 | 2022 |
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Guaranty Trust Bank PLC IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Guaranty Trust Bank PLC CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Guaranty Trust Bank PLC
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Operations-Customer Experience Expert | Director | Customer Service | |
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Customer Experience Manager | Manager | Customer Service | |
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Head Of Operations CX | Director | Customer Service | |
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Customer Service Representative Team Lead | Manager | Customer Service | |
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Apps Being Evaluated by Guaranty Trust Bank PLC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Guaranty Trust Bank PLC IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Guaranty Trust Bank PLC digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Guaranty Trust Bank PLC Technographics
Guaranty Trust Bank PLC is a Banking and Financial Services organization based in Nigeria,
with around 5192 employees and annual revenues of $964.0 million.
Guaranty Trust Bank PLC operates a diverse technology stack with applications such as
Zoho Recruit, Zendesk Chat and ProcessMaker BPM,
covering areas like Recruiting, Chatbots and Conversational AI and Process Mining.
Guaranty Trust Bank PLC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zoho Corp., Zendesk and ProcessMaker.
Guaranty Trust Bank PLC recently adopted applications including
Elastic Email API in 2022, Salesforce Sales Cloud in 2021 and Zendesk Service in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Guaranty Trust Bank PLC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Guaranty Trust Bank PLC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Guaranty Trust Bank PLC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.