Reston, 20190, VA,
United States
Guidance Residential Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Guidance Residential and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Guidance Residential employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Guidance Residential has purchased the following applications: Olark Live Chat for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2018, DocMagic eSign for Digital Signing in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Guidance Residential is running and its propensity to invest more and deepen its relationship with Olark , Microsoft , DocMagic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Guidance Residential revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Guidance Residential intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocMagic | Legacy | DocMagic eSign | Digital Signing | Content Management | n/a | 2015 | 2015 |
In 2015, Guidance Residential implemented DocMagic eSign to standardize Digital Signing across mortgage closing operations, initiating a company wide closing process upgrade that included a seven month program testing a software database of more than 300 documents. The deployment targeted electronic signature conversion and form digitization to move paper closing documents into an e close workflow using DocMagic eSign.
Configuration work focused on document template mapping and data population, with teams revising over 200 mortgage documents to correct data delivery from the firm s database so fields populate correctly on closing forms. DocMagic eSign was used to convert and validate signature data across those documents, and configuration and testing reduced manual signature handling by approximately 15 minutes per file based on internal process measurements.
Integrations centered on the internal database system for data delivery to populated documents, and operational support included an ongoing Jira ticketing workflow that tracked and resolved more than 20 user issues per month. The implementation spanned closing operations and related internal departments, while maintaining vendor relations with external consultants during rollout and ongoing validation of the software database.
Governance and process changes included orchestration of internal signature data controls and updated workflows for document assembly and e signing, which supported higher throughput in the closing queue. Operational outcomes stated by the implementation include closing more than 80 files per week while saving about 20 hours of departmental labor weekly, and a projected annual budget reduction of $96,000 tied to the DocMagic eSign driven process changes.
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Digital Signing | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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