Guidewell
4800 Deerwood Campus Pkwy,
Jacksonville, 32246, FL,
United States
Jacksonville, 32246, FL,
United States
1 855-204-4084
Insurance
Guidewell Technographics
Guidewell Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Guidewell and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18000 Guidewell employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Guidewell has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2018, Phenom Talent CRM for Candidate Relationship Management in 2018, Kore.ai for Chatbots and Conversational AI in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Guidewell is running and its propensity to invest more and deepen its relationship with Oracle , Phenom , Kore.ai or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Guidewell revenues, which have grown to $30.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Guidewell intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Guidewell Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP Financial Management | Fujitsu | 2018 | 2019 |
In 2018, Guidewell engaged Fujitsu to implement Oracle Cloud ERP at GuideWell Connect, deploying a cloud-first solution to address core ERP Financial needs. Oracle Cloud ERP was implemented to centralize the finance function within GuideWell Connect, aligning the deployment with the company financial organization and executive sponsorship from the CFO office.
The implementation emphasized ERP Financial modules typical for an Oracle Cloud ERP program, including general ledger, accounts payable, accounts receivable, fixed assets, cash management, and procurement automation. Configuration work focused on standardizing chart of accounts, period close workflows, intercompany accounting, and financial reporting processes to support month end and statutory reporting.
Fujitsu served as the implementation partner, providing implementation leadership, technical guidance, and program management for the cloud rollout. Integration touchpoints were established to connect Oracle Cloud ERP with GuideWell Connect operational and transactional systems, and the deployment leveraged cloud-native Oracle Cloud ERP architecture to deliver SaaS-based financial processing and shared services consolidation.
Governance was structured around centralized financial controls and process standardization, with phased rollout across GuideWell Connect finance operations and iterative configuration cycles. Guidewell reported they are already realizing significant benefits from the Oracle Cloud ERP implementation, and they continue to work with Fujitsu on subsequent optimization and expansion of financial processes.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | Phenom Talent CRM | Candidate Relationship Management | HCM | n/a | 2018 | 2018 |
In 2018, Guidewell implemented Phenom Talent CRM to support Candidate Relationship Management. The deployment included embedding Phenom People on Guidewell's careers site to drive candidate experience and engagement through the consumer facing portal.
Implementation focused on Candidate Relationship Management capabilities typical of the category, with configuration to capture candidate profiles, segment talent pools, and orchestrate automated nurture and engagement workflows. Phenom Talent CRM was configured to surface personalized career site content and capture candidate intent signals via the Phenom People integration. The implementation emphasized CRM driven talent pipelines and candidate lifecycle orchestration for proactive sourcing.
Operational ownership rested with Guidewell Talent Acquisition and recruiting teams, with governance centered on centralized CRM configuration and recruitment marketing controls. The technical footprint concentrated on career site integration and CRM orchestration, with Guidewell using Phenom People on its public careers site to manage candidate engagement within its Candidate Relationship Management architecture.
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kore.ai | Legacy | Kore.ai | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024, Guidewell deployed Kore.ai as its Chatbots and Conversational AI platform to automate member engagement and customer service touchpoints. The implementation focused on conversational workflows for customer care, enrollment assistance, and agent assist use cases within the insurance business function.
Guidewell configured Kore.ai with core conversational modules including natural language understanding, dialogue management, virtual assistant orchestration, knowledge base driven responses, and analytics for conversational performance. The Kore.ai implementation emphasized intent classification, entity extraction, adaptive dialogue flows, and conversational handoff to human agents to support complex insurance inquiries.
Delivery was organized for omnichannel access to self service via web and mobile conversational entry points and for internal agent assistance to accelerate response handling. Operational scope encompassed customer service and member facing operations within Guidewell, aligning Kore.ai Chatbots and Conversational AI capabilities with front office workflows.
Governance centered on a centralized conversational design and bot lifecycle process, including intent taxonomy, training data pipelines, and staged rollout controls to manage regulatory and quality needs. Ongoing administration included conversational model retraining and content governance to ensure compliance with insurance communication standards.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Guidewell
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Guidewell Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Guidewell Technographics
Guidewell is a Insurance organization based in United States,
with around 18000 employees and annual revenues of $30.00 billion.
Guidewell operates a diverse technology stack with applications such as
Oracle Cloud ERP, Phenom Talent CRM and Kore.ai,
covering areas like ERP Financial, Candidate Relationship Management and Chatbots and Conversational AI.
Guidewell has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Phenom and Kore.ai.
Guidewell recently adopted applications including
Kore.ai in 2024, Salesforce Data Cloud in 2022 and Salesforce Marketing Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Guidewell’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Guidewell’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Guidewell technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.