Vedene, 84275,
France
Haladjian Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Haladjian and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Haladjian employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Haladjian has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2019, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Haladjian is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , Kyriba or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Haladjian revenues, which have grown to $27.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Haladjian intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Haladjian implemented Zendesk Chat on their website under the Chatbots and Conversational AI category. The professional services firm with approximately 250 employees deployed the solution to centralize web-based customer engagement and first contact support workflows through an embedded chat interface.
Zendesk Chat was configured as a web-embedded conversational layer, providing live chat routing, transcript capture, canned responses, and basic conversational automation consistent with Chatbots and Conversational AI capabilities. Configuration emphasized agent routing and session handling to ensure inbound web chats were directed to support staff and handled within defined digital engagement workflows.
Operational scope focused on the corporate website, with ownership aligned to customer support and digital experience functions, and governance implemented around chat handling rules and agent responsibilities. The deployment positioned Zendesk Chat as the front-line conversational channel linking website visitors to Haladjian support workflows and customer engagement processes.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Haladjian implemented Microsoft 365 for Collaboration. The company uses Microsoft 365 on their website and deployed the cloud SaaS tenant to support collaboration across its France based professional services operations.
The Microsoft 365 deployment centers on core Collaboration capabilities, including Exchange Online for corporate email, Microsoft Teams for real time collaboration, SharePoint Online for intranet and document management, OneDrive for personal file sync, and the Microsoft 365 suite for productivity. Configuration focused on mailbox provisioning, Teams workspace architecture, SharePoint site collections and document libraries, and file synchronization to support project and client delivery workflows. Standard templates and automation were applied to streamline document sharing, version control and collaborative editing among consulting teams.
Identity and access control are managed through Azure Active Directory to enable single sign on and role based access across Microsoft 365 workloads, supporting IT governance and compliance needs. The rollout affected IT operations, project delivery and corporate functions including HR and finance by centralizing collaboration tooling and content management. Governance was implemented at the tenant level with sharing policies, retention settings and role based administration to control external sharing and information lifecycle.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Haladjian deployed Zendesk Service for Customer Support, embedding Zendesk Service on its corporate website to capture client inquiries and route them into a centralized support queue. The deployment emphasized web channel case capture and ticket consolidation to create a single workflow for incoming client requests.
Configuration leveraged core Customer Support functionality, including the web widget for case creation, ticket lifecycle management, priority routing and workflow automation to support triage and assignment. Operational coverage is website-facing customer support processes and service delivery coordination, with tickets managed through Zendesk Service queues and status workflows. Governance centered on establishing ticket ownership and standard response workflows to ensure consistency in case handling.
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
|
2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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