Hamilton City Council
260 Anglesea Street, Council Building,
Hamilton, 3240,
New Zealand
Hamilton, 3240,
New Zealand
64 7-838 6699
Government
Hamilton City Council Technographics
Hamilton City Council Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hamilton City Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1017 Hamilton City Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hamilton City Council has purchased the following applications: Cornerstone Recruiting Suite for Recruiting, Applicant Tracking System in 2018, Civica Authority for Government ERP in 2025, Microsoft Power BI for Analytics and BI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hamilton City Council is running and its propensity to invest more and deepen its relationship with Cornerstone OnDemand , Civica , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hamilton City Council revenues, which have grown to $213.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hamilton City Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hamilton City Council Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cornerstone OnDemand | Legacy | Cornerstone Recruiting Suite | Recruiting, Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, Hamilton City Council implemented Cornerstone Recruiting Suite. Hamilton City Council deployed Cornerstone Recruiting Suite as its Recruiting,Applicant Tracking System to manage public vacancy posting and applicant intake through the council careers website.
The implementation configured core applicant tracking capabilities including job requisition creation and approval workflows, online job posting to the public careers site, application intake and candidate record management, configurable hiring stages and interview scheduling. Cornerstone Recruiting Suite was used to provide a branded candidate portal and to enforce structured candidate lifecycle workflows consistent with municipal recruitment practices.
Operational coverage centered on the council HR and recruitment teams, with hiring managers accessing requisitions and candidate shortlists via the careers site. Governance was implemented through role based access controls and standardized recruitment workflows, centralizing candidate data and hiring approvals within Cornerstone Recruiting Suite.
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Civica | Legacy | Civica Authority | Government ERP | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, Hamilton City Council implemented Civica Authority to transform resident payments within its Government ERP environment. The three month program focused on bringing Civica Authority Payments by Payble live to simplify rates payments, reduce administrative workload, and give residents flexible scheduling options. Implementation targeted Finance and Customer Service operations and positioned Civica Authority as the council payment engine. The council reported rapid adoption in the days after full launch.
Civica Authority was configured to deliver core payments functionality including on demand payment plans, scheduled payments, and automated reminders aligned to Government ERP billing and rates workflows. Configuration emphasized resident self service plan creation, automated dishonour handling, and workflow automation to reduce manual intervention by staff. The deployment included proactive notification workflows designed to improve collections and resident engagement.
The solution integrated Civica Authority Payments by Payble as the payments channel inside the Civica Authority application, enabling payment plan creation at point of billing and real time receipt processing. Operational coverage spanned the Financial Support Services team and customer service teams, with resident self service as a primary touchpoint. The rollout completed its core cutover within three months and generated significant activity within days of the full launch.
Hamilton City Council reported explicit outcomes tied to the Civica Authority implementation, including more than 100 staff hours saved per month, a 30 percent drop in overdue payments, and 94 percent resident satisfaction. The council also avoided over 5,500 payment dishonours annually and supported roughly 100 new payment plans created by customers each day according to Financial Support Services Manager Matthew Bell. These results reflect tightened payments governance and automated collections workflows within the Government ERP payments function.
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2022 | 2022 |
In 2022 Hamilton City Council implemented Microsoft Power BI to establish a public-facing analytics capability within its Analytics and BI footprint. The Microsoft Power BI application is embedded on the council website to surface interactive dashboards and published reports for residents and stakeholders, aligning web-hosted visualizations with municipal transparency and administrative reporting needs. This implementation positions Hamilton City Council Microsoft Power BI Analytics and BI as the primary channel for web-displayed civic data and operational dashboards.
The deployment centers on published reports and interactive dashboards, with a data model and report layer supporting visualization, filtering, and drill down analysis typical of Analytics and BI platforms. Configuration likely includes workspace separation for production and authoring, scheduled dataset refresh to keep web content current, and role based access controls to differentiate public dashboards from staff facing reports. The implementation uses Microsoft Power BI reporting capabilities such as interactive visualizations and paginated content to address both high level summary and detailed tabular presentation requirements.
Operational coverage focuses on the council website for public consumption, while supporting internal council administration activities for planning and reporting. Governance practices are implemented around report lifecycle, workspace permissions, and content publishing to control what is embedded on the site and who can author or update datasets. Hamilton City Council Microsoft Power BI Analytics and BI supports ongoing visibility of municipal metrics through web embedded reports while relying on standard report governance and access controls to manage publishing and consumption.
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Enterprise Content Management | Content Management |
|
2017 | 2017 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2016 | 2016 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
iPaaS (Integration Platform as a Service) | PaaS |
|
2015 | 2015 |
|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
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|
|
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Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
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Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
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|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Hamilton City Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Hamilton City Council Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Hamilton City Council Technographics
Hamilton City Council is a Government organization based in New Zealand,
with around 1017 employees and annual revenues of $213.0 million.
Hamilton City Council operates a diverse technology stack with applications such as
Cornerstone Recruiting Suite, Civica Authority and Microsoft Power BI,
covering areas like Recruiting, Applicant Tracking System, Government ERP and Analytics and BI.
Hamilton City Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cornerstone OnDemand, Civica and Microsoft.
Hamilton City Council recently adopted applications including
Civica Authority in 2025, Microsoft Power BI in 2022 and Hubspot CRM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hamilton City Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hamilton City Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hamilton City Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.