AI Buyer Insights:

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● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

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● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

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● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

Handd Business Solutions
Location
5Th Floor Phoenix House,
Reading, RG1 1NB,
United Kingdom
Website
https://www.handd.co.uk/
Phone
44 84 5643-4063
Artw industry
Professional Services
Employee
Revenue

Handd Business Solutions Technographics

Handd Business Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Handd Business Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Handd Business Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

Handd Business Solutions has purchased the following applications: TeamSupport SnapEngage for Chatbots and Conversational AI in 2015, Microsoft 365 for Collaboration in 2016, Zendesk Service for Customer Support in 2022 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Handd Business Solutions is running and its propensity to invest more and deepen its relationship with TeamSupport , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Handd Business Solutions revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Handd Business Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Handd Business Solutions Tech Stack and Enterprise Applications

Handd Business Solutions AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
TeamSupport Legacy TeamSupport SnapEngage Chatbots and Conversational AI AI-Powered Application n/a 2015 2015
In 2015, Handd Business Solutions implemented TeamSupport SnapEngage on its public website to support customer engagement and front line support. TeamSupport SnapEngage is deployed as a web chat presence within the Chatbots and Conversational AI category, and it is used to drive conversational intake for support and sales inquiries on the company site. The implementation centers on an embedded chat widget and conversational flows, with configuration focused on automated responses, lead capture fields, session transcripts, and agent handoff rules. TeamSupport SnapEngage is configured to present contextual triggers on service related pages and to route conversations to internal staff, aligning with standard Chatbots and Conversational AI capabilities such as routing and automated triage. Operational ownership appears concentrated within customer service and operations for a small professional services firm, where ongoing administration includes updating canned responses, monitoring chat transcripts, and tuning entry points on the website. Governance is implemented through operational processes for chat monitoring and response SLAs rather than formal enterprise scale workflows, reflecting the vendor provided conversational toolset and the companys customer engagement scope.
Handd Business Solutions Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2016 2016
In 2016, Handd Business Solutions deployed Microsoft 365 to provide core Collaboration capabilities across the organization. Handd Business Solutions uses Microsoft 365 on their website and as the primary Collaboration platform to support internal collaboration, email and document management business functions. The deployment reflects a small professional services footprint with approximately 40 employees and prioritizes team communication and content sharing. The implementation centers on Microsoft 365 modules such as Exchange Online for email, SharePoint Online for document libraries and intranet content, Microsoft Teams for chat and meetings, OneDrive for Business for user file storage, and Azure Active Directory for identity and access control. Governance and configuration emphasize role based access controls to libraries and mailboxes, centralized mailbox and calendar policies, and retention settings to align with professional services collaboration and knowledge sharing workflows. The Microsoft 365 deployment is surfaced on Handd Business Solutions website and is scoped primarily to internal teams rather than multi site enterprise distribution.
Handd Business Solutions CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Service Customer Support CRM n/a 2022 2022
In 2022, Handd Business Solutions implemented Zendesk Service to manage customer interactions on its website. Zendesk Service was provisioned as the Customer Support platform, delivered as a cloud hosted ticketing and web support layer with an on‑site widget embedded into the Handd website for direct client case creation. Configuration emphasized core Customer Support capabilities, including unified ticketing for web and email intake, automated ticket triage and routing rules, a branded help center for self service, and role based access controls for the client services team. Operational coverage targeted the professional services client support function, standardizing ticket assignment, status tracking, and SLA oriented workflows to govern response handling across the organization.
Marketing Automation CRM 2017 2017
Handd Business Solutions IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2012 2012
Application Hosting and Computing Services IaaS 2020 2020

IT Decision Makers and Key Stakeholders at Handd Business Solutions

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Handd Business Solutions Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Handd Business Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Handd Business Solutions digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Handd Business Solutions Technographics
Handd Business Solutions is a Professional Services organization based in United Kingdom, with around 40 employees and annual revenues of $2.0 million.
Handd Business Solutions operates a diverse technology stack with applications such as TeamSupport SnapEngage, Microsoft 365 and Zendesk Service, covering areas like Chatbots and Conversational AI, Collaboration and Customer Support.
Handd Business Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as TeamSupport, Microsoft and Zendesk.
Handd Business Solutions recently adopted applications including Zendesk Service in 2022, GoDaddy in 2020 and Salesforce Pardot in 2017, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Handd Business Solutions’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Handd Business Solutions’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Handd Business Solutions technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.