HarborOne Bancorp, Inc.
770 Oak Street,
Brockton, 2301, MA,
United States
Brockton, 2301, MA,
United States
1 844-733-8666
Banking and Financial Services
HarborOne Bancorp, Inc. Technographics
HarborOne Bancorp, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HarborOne Bancorp, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 635 HarborOne Bancorp, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HarborOne Bancorp, Inc. has purchased the following applications: Bottomline ePay for Payment Processing in 2017, Moodys Numerated for Loan Management in 2024, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HarborOne Bancorp, Inc. is running and its propensity to invest more and deepen its relationship with Bottomline Technologies , Moodys Analytics , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HarborOne Bancorp, Inc. revenues, which have grown to $239.3 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HarborOne Bancorp, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HarborOne Bancorp, Inc. Tech Stack and Enterprise Applications
HarborOne Bancorp, Inc. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bottomline Technologies | Legacy | Bottomline ePay | Payment Processing | ERP | n/a | 2017 | 2017 |
In 2017, HarborOne Bancorp, Inc. deployed Bottomline ePay on its website as the bank's Payment Processing solution for customer-facing online payment acceptance. Bottomline ePay is implemented as the web-facing payment layer, directly handling online checkout flows and hosted payment interactions for HarborOne's digital channels.
The implementation emphasizes Payment Processing functional workflows, including secure card and electronic payment capture, tokenization for repeat payment flows, hosted payment page orchestration, and centralized transaction reporting consistent with standard payment processing architectures. Bottomline ePay is configured to support online authorization and settlement flows and to surface transaction data for downstream reconciliation and reporting.
Operational coverage is focused on the bank's public website and digital banking channels, aligning online payment intake with HarborOne's retail payments and customer service functions. Governance for the deployment centers on standardizing web checkout controls, PCI aware data handling, and workflow handoffs to reconciliation and finance processes to ensure consistent transaction visibility across the bank.
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HarborOne Bancorp, Inc. ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Moodys Analytics | Legacy | Moodys Numerated | Loan Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, HarborOne Bancorp, Inc. implemented Moodys Numerated as a Loan Management solution for Business Banking, covering Small Business Express 7a loans up to $100K and conventional loan processing across business, commercial, in-branch, and contact center channels. The deployment targeted Business Banking lending workflows and was positioned to support omnichannel origination and in-branch processing for smaller commercial credits.
Moodys Numerated was configured to deliver core Portfolio Management, Loan Processing, and Loan Closure modules. Configuration work focused on aligning underwriting and processing stages to the banks Project Development Life Cycle, with module settings tuned for Small Business Express 7a product rules and conventional loan adjudication workflows.
Operational coordination included enterprise IT change processes and annual Disaster Recovery testing executed in collaboration with the COCC, ensuring resilience of critical lending operations. The implementation impacted business banking teams, contact center staff, branch personnel, and centralized loan operations, and it was integrated into HarborOne IT governance rather than being a point solution confined to a single department.
Program governance was restructured as part of the rollout, HarborOne introduced a Gate process and a formal change management policy to sustain control and adoption. Project artifacts were created including business case, scope document, requirements document, testing strategy, traceability matrix, operational readiness checklist, and lessons learned templates, these materials were used for training and to institutionalize the new PDLC.
The program included targeted business outcomes that were explicitly projected during selection, the omnichannel platform deployment was expected to expand the portfolio by 30 percent. HarborOne also managed associated infrastructure activities such as the Attleboro branch relocation to align customer experience and operational needs with the new Moodys Numerated Loan Management environment.
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HarborOne Bancorp, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, HarborOne Bancorp, Inc. deployed Zoom for Audio Video and Web Conferencing on its public website to support online customer interactions and virtual meetings. The deployment of Zoom enabled web-embedded meeting links and customer-facing video sessions while also serving internal conferencing needs for staff.
Implementation focused on embedding Zoom meeting flows into the corporate site, provisioning account-level meeting and scheduling controls, and configuring host and participant permissions consistent with Audio Video and Web Conferencing operations. Functional capabilities implemented include hosted video meetings, screen sharing, and scheduled appointment workflows, with Zoom serving as the primary Audio Video and Web Conferencing application.
Operational scope centers on customer service and retail banking channels, supporting remote client consultations and staff collaboration across HarborOne Bancorp, Inc. Governance centered on centralizing meeting account administration and standardizing scheduling and access processes to ensure a consistent experience when sessions are initiated from the website.
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Collaboration | Collaboration |
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2016 | 2016 |
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HarborOne Bancorp, Inc. Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2016 | 2016 |
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HarborOne Bancorp, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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HarborOne Bancorp, Inc. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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HarborOne Bancorp, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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HarborOne Bancorp, Inc. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at HarborOne Bancorp, Inc.
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Apps Being Evaluated by HarborOne Bancorp, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HarborOne Bancorp, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HarborOne Bancorp, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD HarborOne Bancorp, Inc. Technographics
HarborOne Bancorp, Inc. is a Banking and Financial Services organization based in United States,
with around 635 employees and annual revenues of $239.3 million.
HarborOne Bancorp, Inc. operates a diverse technology stack with applications such as
Bottomline ePay, Moodys Numerated and Zoom,
covering areas like Payment Processing, Loan Management and Audio Video and Web Conferencing.
HarborOne Bancorp, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Bottomline Technologies, Moodys Analytics and Zoom Video Communications.
HarborOne Bancorp, Inc. recently adopted applications including
Moodys Numerated in 2024, Salesforce Sales Cloud in 2021 and Zoom in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HarborOne Bancorp, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates HarborOne Bancorp, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HarborOne Bancorp, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.