Harmonic
2590 Orchard Parkway,
San Jose, 95131, CA,
United States
San Jose, 95131, CA,
United States
1 704-541-5351
Manufacturing
Harmonic Technographics
Harmonic Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Harmonic and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1283 Harmonic employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Harmonic has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2013, Jobvite for Recruiting, Applicant Tracking System in 2013, Hubspot Live Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Harmonic is running and its propensity to invest more and deepen its relationship with Oracle , Jobvite , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Harmonic revenues, which have grown to $624.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Harmonic intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Harmonic Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2013 | 2013 |
In 2013, Harmonic implemented Oracle E-Business Suite as its ERP Financial application. The deployment established a centralized financial backbone for the manufacturing company, aligning core accounting and transactional processing across a 1,283 person organization with $624,000,000 in revenue.
The Oracle E-Business Suite implementation concentrated on core financial modules, including general ledger, accounts payable, accounts receivable, cash management, and fixed assets, to support period close, invoicing, and payable workflows. Configuration work emphasized unified chart of accounts, transaction accounting rules, and close orchestration to standardize financial processes and controls.
Harmonic integrated Salesforce.com with Oracle ERP using cast-iron middleware to synchronize CRM and finance data for order-to-cash and invoicing orchestration. The program also connected third-party applications such as Big Machines, Box.com, Encover, Pardot, and Clicktools to extend CPQ, document storage, revenue reporting feeds, marketing automation, and customer feedback into the financial and operational record.
Operational coverage centered on finance and sales operations with middleware-driven orchestration to reduce manual handoffs and enforce centralized posting and reconciliation. The rollout emphasized cross-functional process alignment between finance and sales, and established system-to-system workflows for transactional processing and revenue management.
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ERP Financial | ERP Financial Management |
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2019 | 2020 |
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Expense Management | ERP Financial Management |
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2010 | 2010 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jobvite | Legacy | Jobvite | Recruiting, Applicant Tracking System | HCM | n/a | 2013 | 2013 |
In 2013, Harmonic deployed Jobvite as its applicant tracking system on its public careers site. Jobvite was configured to power the careers portal, handling job postings, embedded candidate apply workflows, application intake, and candidate status tracking. The deployment uses Jobvite as the primary Recruiting,Applicant Tracking System for Harmonic and includes standard ATS features such as requisition management, applicant screening queues, interview scheduling, and offer workflow.
The implementation is administered by Harmonic recruiting and HR teams, with hiring managers interacting through Jobvite for candidate review and interview coordination. The Jobvite instance is operated as a cloud-hosted ATS integrated with Harmonic’s careers pages to capture applications and manage the candidate lifecycle. Governance focused on HR ownership of posting approvals and applicant record stewardship, with process controls enforced through Jobvite workflow configuration and permission settings.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Harmonic implemented Hubspot Live Chat on its public website, deploying Chatbots and Conversational AI to enable real time visitor engagement and structured inquiry capture. Hubspot Live Chat serves as the primary web chat channel for the corporate site, routing inbound conversations to marketing, sales, and customer support teams and supporting both lead qualification and technical inquiry triage.
The implementation centered on the Hubspot Live Chat widget, using proactive messaging, canned responses, and conversation forms to capture contact details and intent. Conversations are retained within HubSpot for reference and follow up, and the configuration supports live agent escalation when automated flows reach predefined thresholds for human handoff.
Operational governance included establishing routing rules and owner queues, defining handoff protocols between marketing and support, and setting recurring review cycles for canned replies and conversational intents. The rollout emphasized standard conversational workflows, real time agent routing, and structured visitor data capture to support downstream lead handling and support processes while keeping configuration and monitoring within the Hubspot Live Chat environment.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Event Management | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2013 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Incident Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2019 | 2019 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Harmonic
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Harmonic Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Harmonic IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Harmonic digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Harmonic Technographics
Harmonic is a Manufacturing organization based in United States,
with around 1283 employees and annual revenues of $624.0 million.
Harmonic operates a diverse technology stack with applications such as
Oracle E-Business Suite, Jobvite and Hubspot Live Chat,
covering areas like ERP Financial, Recruiting, Applicant Tracking System and Chatbots and Conversational AI.
Harmonic has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Jobvite and HubSpot.
Harmonic recently adopted applications including
EROnline in 2021, HubSpot CMS in 2021 and Zoominfo Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Harmonic’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Harmonic’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Harmonic technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.