AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Harrison Clark Rickerbys Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Eploy Legacy Eploy Applicant Tracking System Applicant Tracking System, Candidate Relationship Management HCM n/a 2020 2020
Core HR HCM 2017 2017
Payroll HCM 2017 2017
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SOS Legal Legacy SOS Legal Case Management System Case Management ERP Services and Operations n/a 2020 2020
In 2020, Harrison Clark Rickerbys implemented SOS Legal Case Management System to provide Case Management capabilities surfaced through the firm's website. The deployment addresses matter intake and central matter records across the 800-employee United Kingdom law firm, aligning operational use to legal teams and client services. The SOS Legal Case Management System is presented on the firm's website to enable client-facing intake and access to case information. Functional modules in the implementation align with typical Case Management functionality, including matter intake forms, document and correspondence management, task and workflow orchestration, and time recording and billing to support billable matter administration. Operational governance centers on firm-level workflow templates, role-based access controls, and standardized case lifecycle processes to maintain consistency across practice areas. The implementation ties the SOS Legal Case Management System to core legal operations, centralizing matter records and standardizing case processing across the firm.
Legal Practice Management ERP Services and Operations 2021 2021
Legal Time and Billing ERP Services and Operations 2020 2020
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Avaya Legacy Avaya Speech Analytics Speech Recognition AI AI-Powered Application n/a 2020 2020
In 2020, Harrison Clark Rickerbys implemented Avaya Speech Analytics on their website, deploying a Speech Recognition AI capability to capture and analyze client voice interactions. The implementation targeted web-based voice channels associated with client enquiries and intake workflows at the UK law firm, with Avaya Speech Analytics converting voice interactions into structured transcripts and metadata for downstream review. The deployment was scoped to support client intake and service touchpoints rather than enterprise telephony only, aligning the application with front-line web contact handling. Avaya Speech Analytics was configured to provide speech-to-text transcription, keyword and phrase detection, and conversation-level analytics aligned to client service and intake processes. Functional modules included automated indexing, searchable transcripts, and rule-based tagging for compliance sampling and operational review, leveraging Speech Recognition AI capabilities to surface speaker turns, phrase frequency, and basic sentiment indications. Configuration emphasized transcript generation, metadata enrichment, and analytic reporting for case triage and review workflows. Operational ownership was placed with client services and intake teams, integrating Avaya Speech Analytics outputs into case opening and triage processes across the firm, and governance addressed transcript access controls and retention consistent with legal confidentiality requirements. Harrison Clark Rickerbys Avaya Speech Analytics Speech Recognition AI supports client intake and contact center operations and provides searchable voice records to legal intake and service teams for operational and compliance use.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2020 2020
Collaboration Collaboration 2022 2022
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Document Management Content Management 2020 2020
Document Management Content Management 2020 2020
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Marketing Automation CRM 2020 2020
Marketing Automation CRM 2013 2013
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Remote Monitoring and Management ITSM 2022 2022
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2013 2013
Content Delivery Network IaaS 2022 2022
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2018 2018
IT Decision Makers and Key Stakeholders at Harrison Clark Rickerbys
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Harrison Clark Rickerbys Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Harrison Clark Rickerbys Technographics

Harrison Clark Rickerbys is a Professional Services organization based in United Kingdom, with around 800 employees and annual revenues of $90.0 million.

Harrison Clark Rickerbys operates a diverse technology stack with applications such as Eploy Applicant Tracking System, SOS Legal Case Management System and Avaya Speech Analytics, covering areas like Applicant Tracking System, Candidate Relationship Management, Case Management and Speech Recognition AI.

Harrison Clark Rickerbys has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Eploy, SOS Legal and Avaya.

Harrison Clark Rickerbys recently adopted applications including Slack Connect in 2022, WooCommerce in 2022 and LogMeIn GoToMyPC in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Harrison Clark Rickerbys’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Harrison Clark Rickerbys’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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