London, EC3V 3NH,
United Kingdom
Harrison Clark Rickerbys Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Harrison Clark Rickerbys and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Harrison Clark Rickerbys employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Harrison Clark Rickerbys has purchased the following applications: Eploy Applicant Tracking System for Applicant Tracking System, Candidate Relationship Management in 2020, SOS Legal Case Management System for Case Management in 2020, Avaya Speech Analytics for Speech Recognition AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Harrison Clark Rickerbys is running and its propensity to invest more and deepen its relationship with Eploy , IRIS Software , SOS Legal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Harrison Clark Rickerbys revenues, which have grown to $90.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Harrison Clark Rickerbys intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Eploy | Legacy | Eploy Applicant Tracking System | Applicant Tracking System, Candidate Relationship Management | HCM | n/a | 2020 | 2020 |
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Core HR | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2017 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SOS Legal | Legacy | SOS Legal Case Management System | Case Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Harrison Clark Rickerbys implemented SOS Legal Case Management System to provide Case Management capabilities surfaced through the firm's website. The deployment addresses matter intake and central matter records across the 800-employee United Kingdom law firm, aligning operational use to legal teams and client services. The SOS Legal Case Management System is presented on the firm's website to enable client-facing intake and access to case information.
Functional modules in the implementation align with typical Case Management functionality, including matter intake forms, document and correspondence management, task and workflow orchestration, and time recording and billing to support billable matter administration. Operational governance centers on firm-level workflow templates, role-based access controls, and standardized case lifecycle processes to maintain consistency across practice areas. The implementation ties the SOS Legal Case Management System to core legal operations, centralizing matter records and standardizing case processing across the firm.
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Legal Practice Management | ERP Services and Operations |
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2021 | 2021 |
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Legal Time and Billing | ERP Services and Operations |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Speech Analytics | Speech Recognition AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Harrison Clark Rickerbys implemented Avaya Speech Analytics on their website, deploying a Speech Recognition AI capability to capture and analyze client voice interactions. The implementation targeted web-based voice channels associated with client enquiries and intake workflows at the UK law firm, with Avaya Speech Analytics converting voice interactions into structured transcripts and metadata for downstream review. The deployment was scoped to support client intake and service touchpoints rather than enterprise telephony only, aligning the application with front-line web contact handling.
Avaya Speech Analytics was configured to provide speech-to-text transcription, keyword and phrase detection, and conversation-level analytics aligned to client service and intake processes. Functional modules included automated indexing, searchable transcripts, and rule-based tagging for compliance sampling and operational review, leveraging Speech Recognition AI capabilities to surface speaker turns, phrase frequency, and basic sentiment indications. Configuration emphasized transcript generation, metadata enrichment, and analytic reporting for case triage and review workflows.
Operational ownership was placed with client services and intake teams, integrating Avaya Speech Analytics outputs into case opening and triage processes across the firm, and governance addressed transcript access controls and retention consistent with legal confidentiality requirements. Harrison Clark Rickerbys Avaya Speech Analytics Speech Recognition AI supports client intake and contact center operations and provides searchable voice records to legal intake and service teams for operational and compliance use.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Document Management | Content Management |
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2020 | 2020 |
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Document Management | Content Management |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2013 | 2013 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Remote Monitoring and Management | ITSM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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