London Borough of Harrow
Harrow Civic Centre Station Road,
Harrow, HA1 2XY,
United Kingdom
Harrow, HA1 2XY,
United Kingdom
44 20 8863-5611
Government
London Borough of Harrow Technographics
London Borough of Harrow Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by London Borough of Harrow and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 London Borough of Harrow employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that London Borough of Harrow has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2009, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2022, Microsoft Power BI for Analytics and BI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems London Borough of Harrow is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , iCIMS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing London Borough of Harrow revenues, which have grown to $245.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for London Borough of Harrow intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
London Borough of Harrow Tech Stack and Enterprise Applications
London Borough of Harrow ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2009 | 2009 |
In 2009, London Borough of Harrow implemented SAP ERP ECC 6.0 to support municipal financial and operational processes. The deployment aligned with the ERP Financial category and was integrated into an existing SAP landscape that included SAP BI 7.1, ECC 5.0, CRM 7.0 and SRM 5.0.
SAP ERP ECC 6.0 was configured to deliver core ERP Financial capabilities while being tightly coupled with an end to end SAP BW data model covering all business areas. The implementation work documented standard and custom data targets, transformation logic, data sources and DTPs, and supported management cockpits through SEM components including BPC, CPM and scorecards, as well as operational dashboards built with Crystal Xcelsius.
Integration scope explicitly included a BW-CRM solution and a Waste management BI solution, with SAP BW used to surface BVPI reporting and ad-hoc universes for BusinessObjects and Crystal Reports users. BEx Broadcaster was implemented across business managers to distribute reports, and SAP BW/BI universes were created to enable self-service reporting for ad-hoc users.
Governance covered the change request process and work estimation for SAP BW, ongoing BW functional and technical support, and user training on BusinessObjects and Crystal reporting. Deliverables recorded in the program included BVPI reports, management cockpits, BEx Broadcaster rollouts and top management dashboards, reflecting a configuration-led rollout across council business areas.
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ERP Financial | ERP |
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2021 | 2022 |
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London Borough of Harrow HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2022 | 2022 |
In 2022 London Borough of Harrow deployed iCIMS Recruit Applicant Tracking System on its public careers site to centralize online recruitment activity. The iCIMS Recruit Applicant Tracking System is implemented as the primary Applicant Tracking System for job advertising, candidate intake, and application management on jobs.harrow.gov.uk/careers-home/jobs.
The implementation focused on standard Applicant Tracking System capabilities, including job requisition publishing, configurable application forms, candidate profile management, stage-based applicant workflows, and automated candidate communications. iCIMS Recruit Applicant Tracking System was configured to support screening and shortlisting workflows, interview scheduling queues, and offer tracking, aligning system configuration with council recruitment roles and process steps.
The deployment is scoped to HR and recruitment teams across the council and is surfaced through the public careers portal to external applicants. Governance was established through role-based administration, structured approval workflows, and data access controls to align with internal HR operating procedures, while system configuration emphasized web-based recruitment intake and centralized applicant lifecycle management.
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Core HR | HCM |
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2013 | 2013 |
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Core HR | HCM |
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2021 | 2022 |
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Employee Self Service | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2025 | 2025 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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London Borough of Harrow Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, London Borough of Harrow implemented Microsoft Power BI as its Analytics and BI platform to centralize reporting for finance and HR operational data. The deployment targeted council reporting workflows and established Microsoft Power BI as the primary visualization and self service analytics tool across departmental stakeholders.
The implementation included end to end ETL and semantic modeling workflows built in Power BI Desktop, using Power Query and DAX expressions for transformation and calculated measures. Development work focused on KPI dashboarding, custom filters, functions in Power BI, and report design patterns that supported dynamic periods and variance analysis, with explicit performance tuning using Performance Analyzer to minimize data loads and remove unnecessary Power Query steps and page visualizations.
Data integration and operational coverage were grounded in Microsoft Dynamics 365 Finance and Operations and Dynamics 365 HR, with intermediate storage and processing in Azure SQL Database. A Power BI Gateway was implemented to enable scheduled refreshes from multiple source systems, and a BI developer contractor engaged with key stakeholders and reporting analysts between November 2021 and February 2022 to gather requirements and mentor reporting staff.
Governance and data quality processes were established by analyzing source system data, working with technical and business representatives to define handling for data anomalies, and enabling self service consumption of reports. The engagement produced six Microsoft Power BI reports and dashboards built from roughly 50,000 activity records covering man hour and quantity resources, budgets, trends, variances, and dynamic reporting periods.
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Data Warehouse | Analytics and BI |
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2009 | 2009 |
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London Borough of Harrow Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2020 | 2020 |
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London Borough of Harrow Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Document Management | Content Management |
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2020 | 2020 |
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London Borough of Harrow CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2020 | 2020 |
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Call Center | CRM |
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2020 | 2020 |
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CRM | CRM |
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2009 | 2009 |
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CRM | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2018 | 2018 |
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London Borough of Harrow ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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London Borough of Harrow Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supplier Relationship Management | Procurement |
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2013 | 2013 |
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London Borough of Harrow IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2020 | 2020 |
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London Borough of Harrow CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at London Borough of Harrow
| First Name | Last Name | Title | Function | Department | Phone | |
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SAP Support Manager | Manager | IT | |
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ERP SAP System Finance & Procurement Manager | Manager | IT | |
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Director of IT | Director | IT | |
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Service Manager Business Transformation | Manager | Operations | |
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Director, Human Resources and Organisational Development | Director | HR | |
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Head of Digital | Director | Finance | |
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Head of IT Applications | Director | IT | |
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Director of Customer Services & Modernisation | Director | Customer Service | |
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Head of IT Operations | Director | IT | |
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Finance Officer | Manager | Finance | |
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Director of Human Resources | Director | HR | |
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IT Enterprise Architect | Manager | IT | |
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Finance Officer | Manager | Finance | |
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Head of IT Business Management | Director | IT | |
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Project Analyst IT Business Management | Non Manager | IT | |
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ERP Project Manager | Manager | IT | |
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Apps Being Evaluated by London Borough of Harrow Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from London Borough of Harrow IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the London Borough of Harrow digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD London Borough of Harrow Technographics
London Borough of Harrow is a Government organization based in United Kingdom,
with around 2500 employees and annual revenues of $245.0 million.
London Borough of Harrow operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, iCIMS Recruit Applicant Tracking System and Microsoft Power BI,
covering areas like ERP Financial, Applicant Tracking System and Analytics and BI.
London Borough of Harrow has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, iCIMS and Microsoft.
London Borough of Harrow recently adopted applications including
Zellis ResourceLink in 2025, iCIMS Recruit Applicant Tracking System in 2022 and Microsoft Dynamics 365 for Finance and Operations in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of London Borough of Harrow’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates London Borough of Harrow’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete London Borough of Harrow technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.