San Diego, 92126, CA,
United States
Harshwal & Company LLP Technographics
Harshwal & Company LLP Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Harshwal & Company LLP and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 Harshwal & Company LLP employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Harshwal & Company LLP has purchased the following applications: 8am CPACharge (formerly AffiniPay) for AP Automation in 2020, Zendesk Chat for Chatbots and Conversational AI in 2015, Zendesk Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Harshwal & Company LLP is running and its propensity to invest more and deepen its relationship with 8am , Intuit , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Harshwal & Company LLP revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Harshwal & Company LLP intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Harshwal & Company LLP Tech Stack and Enterprise Applications
Harshwal & Company LLP ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 8am | Legacy | 8am CPACharge (formerly AffiniPay) | AP Automation | ERP | n/a | 2020 | 2020 |
In 2020, Harshwal & Company LLP deployed 8am CPACharge (formerly AffiniPay) as an AP Automation solution. The firm embedded 8am CPACharge on its public website to capture client payments and to operationalize electronic payment intake for the finance and accounting function.
Implementation emphasized payment capture and online checkout workflows, PCI-aware payment processing, and reconciliation and reporting capabilities aligned with AP Automation functional patterns. The integration of the website payment flows centralized payment records for the accounting team and introduced standardized reconciliation and acceptance rules, with rollout scoped to the firmwide finance and client-facing web presence.
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ERP Financial | ERP |
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2011 | 2011 |
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Harshwal & Company LLP AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015 Harshwal & Company LLP implemented Zendesk Chat on its public website. Zendesk Chat is deployed as the customer-facing conversational layer and is classified in the Chatbots and Conversational AI category. The implementation centers on an embedded web chat widget to handle real-time visitor engagement, client intake inquiries and pre-sales questions. For a 70-employee professional services firm, the deployment is oriented toward client advisory touchpoints and immediate website-based response rather than broad enterprise contact center operations.
The Zendesk Chat setup emphasizes live chat sessions, canned responses, proactive messaging, chat transcripts and built-in reporting, leveraging common Chatbots and Conversational AI functional capabilities. Administration is controlled through centralized account settings for agent profiles, chat routing rules and message templates to align with firm workflows, with client service and advisory teams as primary operational users. The configuration described is focused on lightweight, on-site interaction through the Harshwal & Company LLP website without mention of additional named system integrations.
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Harshwal & Company LLP CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Harshwal & Company LLP implemented Zendesk Service on their website. The deployment uses Zendesk Service as a hosted SaaS customer engagement layer to capture client inquiries directly from the public site and route them into a centralized ticketing queue. The implementation centralized front-line intake for the firm's client services group and standardized initial triage and assignment workflows. Web-based request capture via an on-site support widget was a primary channel.
Configuration emphasized ticketing workflows, agent workspace configuration, a searchable knowledge base for self-service, and reporting dashboards to surface queue health and response times. Governance instituted role-based access, documented ticket lifecycle procedures, and aligned support processes with client services operations to standardize escalation and prioritization. Harshwal & Company LLP Zendesk Service Customer Support supports core customer service and client support functions for the professional services firm.
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Harshwal & Company LLP IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Harshwal & Company LLP CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Harshwal & Company LLP
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| IT Director | Director | IT | ||||
| Managing Partner | Manager | Finance |
Apps Being Evaluated by Harshwal & Company LLP Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-08-27 | Harshwal & Company LLP | Evaluated | Kyriba | Kyriba Treasury | Treasury Management | TRM |