AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Harshwal & Company LLP Tech Stack and Enterprise Applications

Harshwal & Company LLP ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
8am Legacy 8am CPACharge (formerly AffiniPay) AP Automation ERP n/a 2020 2020
In 2020, Harshwal & Company LLP deployed 8am CPACharge (formerly AffiniPay) as an AP Automation solution. The firm embedded 8am CPACharge on its public website to capture client payments and to operationalize electronic payment intake for the finance and accounting function. Implementation emphasized payment capture and online checkout workflows, PCI-aware payment processing, and reconciliation and reporting capabilities aligned with AP Automation functional patterns. The integration of the website payment flows centralized payment records for the accounting team and introduced standardized reconciliation and acceptance rules, with rollout scoped to the firmwide finance and client-facing web presence.
ERP Financial ERP 2011 2011
Harshwal & Company LLP AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2015 2015
In 2015 Harshwal & Company LLP implemented Zendesk Chat on its public website. Zendesk Chat is deployed as the customer-facing conversational layer and is classified in the Chatbots and Conversational AI category. The implementation centers on an embedded web chat widget to handle real-time visitor engagement, client intake inquiries and pre-sales questions. For a 70-employee professional services firm, the deployment is oriented toward client advisory touchpoints and immediate website-based response rather than broad enterprise contact center operations. The Zendesk Chat setup emphasizes live chat sessions, canned responses, proactive messaging, chat transcripts and built-in reporting, leveraging common Chatbots and Conversational AI functional capabilities. Administration is controlled through centralized account settings for agent profiles, chat routing rules and message templates to align with firm workflows, with client service and advisory teams as primary operational users. The configuration described is focused on lightweight, on-site interaction through the Harshwal & Company LLP website without mention of additional named system integrations.
Harshwal & Company LLP CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Service Customer Support CRM n/a 2021 2021
In 2021, Harshwal & Company LLP implemented Zendesk Service on their website. The deployment uses Zendesk Service as a hosted SaaS customer engagement layer to capture client inquiries directly from the public site and route them into a centralized ticketing queue. The implementation centralized front-line intake for the firm's client services group and standardized initial triage and assignment workflows. Web-based request capture via an on-site support widget was a primary channel. Configuration emphasized ticketing workflows, agent workspace configuration, a searchable knowledge base for self-service, and reporting dashboards to surface queue health and response times. Governance instituted role-based access, documented ticket lifecycle procedures, and aligned support processes with client services operations to standardize escalation and prioritization. Harshwal & Company LLP Zendesk Service Customer Support supports core customer service and client support functions for the professional services firm.
Harshwal & Company LLP IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Harshwal & Company LLP CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2021 2021

IT Decision Makers and Key Stakeholders at Harshwal & Company LLP

First Name Last Name Title Function Department Email Phone
IT Director Director IT
Managing Partner Manager Finance

Apps Being Evaluated by Harshwal & Company LLP Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Harshwal & Company LLP IT executives and key decision makers. This section highlights Harshwal & Company LLP's latest recorded technology evaluations, including Kyriba Treasury for Treasury Management on 2024-08-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Harshwal & Company LLP digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
2024-08-27 Harshwal & Company LLP Evaluated Kyriba Kyriba Treasury Treasury Management TRM
FAQ - APPS RUN THE WORLD Harshwal & Company LLP Technographics
Harshwal & Company LLP is a Professional Services organization based in United States, with around 70 employees and annual revenues of $10.0 million.
Harshwal & Company LLP operates a diverse technology stack with applications such as 8am CPACharge (formerly AffiniPay), Zendesk Chat and Zendesk Service, covering areas like AP Automation, Chatbots and Conversational AI and Customer Support.
Harshwal & Company LLP has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as 8am and Zendesk.
Harshwal & Company LLP recently adopted applications including Zendesk Service in 2021, Sophos Email in 2021 and 8am CPACharge (formerly AffiniPay) in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Harshwal & Company LLP’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Harshwal & Company LLP’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Harshwal & Company LLP technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.