HD Supply
7411 Goen Pl,
San Diego, 92120, CA,
United States
San Diego, 92120, CA,
United States
1 800-431-3000
Distribution
HD Supply Technographics
HD Supply Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HD Supply and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5300 HD Supply employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HD Supply has purchased the following applications: Absorb LMS for Learning and Development in 2024, AppWorx Workload Automation for Business Process Management in 2018, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HD Supply is running and its propensity to invest more and deepen its relationship with Absorb , Broadcom , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HD Supply revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HD Supply intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HD Supply Tech Stack and Enterprise Applications
HD Supply HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Absorb | Legacy | Absorb LMS | Learning and Development | HCM | n/a | 2024 | 2024 |
In 2024, HD Supply deployed Absorb LMS on its website to centralize delivery of employee training and learning resources. HD Supply Absorb LMS Learning and Development implementation provides a web-accessible learning environment supporting HR and talent development functions.
The implementation exposes the Absorb LMS learning catalog, course delivery, and learner registration workflows through the corporate site, enabling course enrollment and completion tracking consistent with Learning and Development platforms. Standard capabilities such as content management, learner profiles, role-based access control, and reporting are aligned with training and compliance workflows.
Hosting Absorb LMS on the website indicates a web-integrated deployment model that centralizes access for internal employees and contractor audiences within the United States. Administrative governance is organized around learning administrators and HR, with configured reporting and enrollment workflows to support role-based training and operational cadence.
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HD Supply ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 HD Supply implemented AppWorx Workload Automation from Broadcom within its Business Process Management stack to centralize batch orchestration for finance and EPM workloads. The implementation targeted core financial operations, with AppWorx Workload Automation configured to schedule and coordinate jobs that support Oracle GL, FA, AR, AP, iProc, PO, CM and Trade Management modules. The project was supported from an Orlando, FL operations hub with coordination between onsite and offshore teams.
AppWorx Workload Automation was configured to manage job scheduling, workload orchestration, and file movement workflows that underpin financial close, consolidation and planning processes. The implementation included orchestration logic for scheduled jobs and automated file transfers, and coexisted with UC4 operational processes to ensure continuity of bank file flows and batch runs.
Integrations were concentrated on Oracle Financials and the Longview Consolidation and Planning Application, plus inbound and outbound bank file channels that required troubleshooting and monitoring. Operational coverage focused on finance, consolidation and treasury activities, with the automation layer supporting day-to-day production jobs and cross-module dependencies.
Governance and run-time support were formalized through run books, day-to-day operational production support, and structured requirements analysis, traceability and testing for small to medium size enhancements. The program included mentoring and cross-module training for onsite and offshore teams and contributed resources to the RPC5 upgrade which went live in March 2019.
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HD Supply AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, HD Supply deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website. The implementation uses Salesforce Chat as the web-facing conversational interface classified in the Chatbots and Conversational AI category, enabling embedded chat sessions for site visitors and prospects on hdsupplysolutions.com.
Configuration emphasizes an embedded web chat widget, session routing and queuing, transcript capture and chat based handoff to human agents, capabilities that align with Salesforce Chat. Operational scope centers on customer service and contact center workflows where chat sessions feed agent intake and support processes, and governance is exercised through scripted agent responses, session logging and transcript retention to support consistent handling of web initiated inquiries.
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HD Supply eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2015 | 2015 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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HD Supply CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2017 | 2017 |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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HD Supply ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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HD Supply IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at HD Supply
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Senior Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by HD Supply Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HD Supply IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HD Supply digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD HD Supply Technographics
HD Supply is a Distribution organization based in United States,
with around 5300 employees and annual revenues of $1.00 billion.
HD Supply operates a diverse technology stack with applications such as
Absorb LMS, AppWorx Workload Automation and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like Learning and Development, Business Process Management and Chatbots and Conversational AI.
HD Supply has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Absorb, Broadcom and Salesforce.
HD Supply recently adopted applications including
Absorb LMS in 2024, Zoominfo Platform in 2022 and Adobe Experience Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HD Supply’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates HD Supply’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HD Supply technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.