Riverside, CA, 92590-3498,
United States
Healthpointe Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Healthpointe and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Healthpointe employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Healthpointe has purchased the following applications: Olark Live Chat for Chatbots and Conversational AI in 2024, Shoretel PBX for PBX, VoiP and Phone Systems in 2020, Acoustic Analytics (formerly IBM Tealeaf) for Customer Analytics in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Healthpointe is running and its propensity to invest more and deepen its relationship with Olark , Mitel , Acoustic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Healthpointe revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Healthpointe intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mitel | Legacy | Shoretel PBX | PBX, VoiP and Phone Systems | Collaboration | n/a | 2020 | 2020 |
In 2020, Healthpointe implemented Shoretel PBX as its PBX, VoiP and Phone Systems application. Shoretel PBX was configured to serve clinical staff, administrative teams, and IT help desk functions across the Healthpointe practice.
The implementation centered on core telephony administration workflows, including provisioning extensions, setting up voicemail boxes, creating hunt groups, and troubleshooting IP phone issues for Mitel and Shoretel handsets. Configuration work included user and extension lifecycle management, voicemail and hunt group configuration, and call routing and monitoring consistent with enterprise PBX operations.
Operationally the Shoretel PBX was managed alongside the existing Windows server environment and Active Directory, and supported through the IT help desk ticketing process using InvGate Service Desk. Network and endpoint management for the telephony environment was performed in concert with Cisco Meraki for Wi Fi access points, cameras, and switches, while remote support tools such as Anydesk, Team Viewer, and UltraVNC and VPN access were used to resolve remote telephone and endpoint issues.
Governance and operational processes emphasized HIPAA compliance and standard IT procedures, with the help desk responsible for creating users, voicemail and extension changes, and conducting weekly health reporting on backups, antivirus, connectivity, and related systems. Day to day rollout and support followed documented help desk workflows, escalation to level 2 server administration for Windows servers when required, and collaboration with outside technicians for issues tied to company systems.
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PBX, VoiP and Phone Systems | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acoustic | Legacy | Acoustic Analytics (formerly IBM Tealeaf) | Customer Analytics | CRM | n/a | 2024 | 2024 |
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Customer Experience | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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