AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Healthpointe Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Olark Legacy Olark Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2024 2024
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Mitel Legacy Shoretel PBX PBX, VoiP and Phone Systems Collaboration n/a 2020 2020
In 2020, Healthpointe implemented Shoretel PBX as its PBX, VoiP and Phone Systems application. Shoretel PBX was configured to serve clinical staff, administrative teams, and IT help desk functions across the Healthpointe practice. The implementation centered on core telephony administration workflows, including provisioning extensions, setting up voicemail boxes, creating hunt groups, and troubleshooting IP phone issues for Mitel and Shoretel handsets. Configuration work included user and extension lifecycle management, voicemail and hunt group configuration, and call routing and monitoring consistent with enterprise PBX operations. Operationally the Shoretel PBX was managed alongside the existing Windows server environment and Active Directory, and supported through the IT help desk ticketing process using InvGate Service Desk. Network and endpoint management for the telephony environment was performed in concert with Cisco Meraki for Wi Fi access points, cameras, and switches, while remote support tools such as Anydesk, Team Viewer, and UltraVNC and VPN access were used to resolve remote telephone and endpoint issues. Governance and operational processes emphasized HIPAA compliance and standard IT procedures, with the help desk responsible for creating users, voicemail and extension changes, and conducting weekly health reporting on backups, antivirus, connectivity, and related systems. Day to day rollout and support followed documented help desk workflows, escalation to level 2 server administration for Windows servers when required, and collaboration with outside technicians for issues tied to company systems.
PBX, VoiP and Phone Systems Collaboration 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Acoustic Legacy Acoustic Analytics (formerly IBM Tealeaf) Customer Analytics CRM n/a 2024 2024
Customer Experience CRM 2013 2013
Marketing Analytics CRM 2024 2024
Marketing Analytics CRM 2024 2024
Marketing Analytics CRM 2024 2024
Marketing Automation CRM 2024 2024
Marketing Automation CRM 2024 2024
Tag Management CRM 2020 2020
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2022 2022
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2013 2013
Application Hosting and Computing Services IaaS 2023 2023
Application Hosting and Computing Services IaaS 2015 2015
Content Delivery Network IaaS 2023 2023
Content Delivery Network IaaS 2023 2023
Content Delivery Network IaaS 2018 2018
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2024 2024
Secure Email Gateways (SEGs) CyberSecurity 2021 2021
Secure Email Gateways (SEGs) CyberSecurity 2021 2021
Secure Web Gateways (SWG) CyberSecurity 2019 2019
IT Decision Makers and Key Stakeholders at Healthpointe
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by Healthpointe Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Healthpointe Technographics

Healthpointe is a Healthcare organization based in United States, with around 10 employees and annual revenues of $1.0 million.

Healthpointe operates a diverse technology stack with applications such as Olark Live Chat, Shoretel PBX and Acoustic Analytics (formerly IBM Tealeaf), covering areas like Chatbots and Conversational AI, PBX, VoiP and Phone Systems and Customer Analytics.

Healthpointe has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Olark, Mitel and Acoustic.

Healthpointe recently adopted applications including Olark Live Chat in 2024, Acoustic Analytics (formerly IBM Tealeaf) in 2024 and Webtrends Analytics in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Healthpointe’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Healthpointe’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Healthpointe technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.