HealthStream
500 11th Avenue North,
Nashville, 37203, TN,
United States
Nashville, 37203, TN,
United States
1 615-301-3100
Professional Services
HealthStream Technographics
HealthStream Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HealthStream and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1093 HealthStream employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HealthStream has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, TeamSupport SnapEngage for Chatbots and Conversational AI in 2018, Microsoft Power BI for Analytics and BI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HealthStream is running and its propensity to invest more and deepen its relationship with Oracle , TeamSupport , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HealthStream revenues, which have grown to $304.1 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HealthStream intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HealthStream Tech Stack and Enterprise Applications
HealthStream ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2016 | 2017 |
In 2016 HealthStream implemented Oracle NetSuite ERP to centralize its finance systems under the ERP Financial category. The deployment targeted finance, accounting, financial planning and analysis, revenue operations, and adjacent functions that support the Workforce Development Solutions leadership team.
Configuration focused on core financial capabilities within Oracle NetSuite ERP, including payments, revenue recognition, accounts receivable aging, allocation schedules, and journal entry workflows. Finance teams created saved searches, set up allocation schedules with monthly execution, and institutionalized a monthly revenue review and capex reporting process.
Integrations connected Oracle NetSuite ERP to analytics and automation tooling such as Adaptive Planning, Power BI, OfficeConnect, Power Automate, and Microsoft Excel, and included a NetSuite connector that schedules exports to SharePoint and an Azure blob container. The implementation also integrated NetSuite with a third party credit card processor, coordinated Avalara sales tax integration for acquisition activity, and maintained a customer cross reference between Salesforce and NetSuite for operational reconciliation.
Governance and operational ownership were established through NetSuite administration and finance process leads, including responsibilities for saved search maintenance, connector scheduling, InfoSec coordination for payment processing, and monthly reporting cadence. Financial leaders owned forecasting models with row level security, commission and royalty calculation workflows, automated journal entry generation, and tools to identify and correct mismatches in NetSuite.
Automation and bespoke tooling were significant components of the program, with Power BI financial models for revenue, expense, commissions, royalties and payments, Excel-based commission and CapEx engines that produce accounting entries, and automated exports and reports to support month end and operational reviews. These implementations show HealthStream using Oracle NetSuite ERP within the ERP Financial category to operate core finance functions, reporting, and transaction processing.
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Subscription and Recurring Billing | ERP |
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2016 | 2017 |
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HealthStream AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 HealthStream implemented TeamSupport SnapEngage on its public website as a Chatbots and Conversational AI deployment focused on customer engagement and real time support. The TeamSupport SnapEngage implementation introduced session based conversational handling and a web chat presence that operates directly on healthstream.com for external users.
Configuration centered on a web chat widget, proactive messaging rules, canned response libraries and operator console functionality, providing persistent session transcripts and basic conversation reporting. The implementation leveraged conversational workflows typical of Chatbots and Conversational AI to standardize initial triage, route inquiries to support staff, and capture contact details for follow up.
Operational coverage is concentrated on HealthStream’s public website and is oriented toward support and customer success functions within the United States. Governance was organized around chat handling protocols, escalation rules and transcript retention workflows to align conversations with existing support processes and audit needs.
Administrative dashboards and conversation analytics were used to monitor chat volumes and agent activity, informing staffing and operational tuning without disclosing measured outcomes. The record emphasizes HealthStream, TeamSupport SnapEngage, Chatbots and Conversational AI as the core company application category relationship for web based customer support.
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HealthStream Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2016 | 2016 |
In 2016, HealthStream implemented Microsoft Power BI to centralize financial modeling and reporting for internal finance functions. Microsoft Power BI, in the Analytics and BI category, was provisioned to support Special Projects, Internal Financial Reporting, Process Automation, and NetSuite Admin workflows.
A dedicated Power BI financial modeler created, improved, and maintained a suite of financial analysis reports covering revenue, expenses, accounts receivable aging, NetSuite payments, commissions, partner royalty payments, and scheduled expenses. The implementation included a customer cross reference report reconciling Salesforce and NetSuite records and used data modeling, calculated measures, and scheduled refresh processes to sustain recurring reporting needs.
Integrations explicitly included NetSuite and Salesforce, enabling reconciled payables and receivables views and linking payment records to commission and partner royalty data. Operational coverage focused on finance, accounts receivable, revenue operations, NetSuite administration, and Special Projects teams who consumed and acted on the reports.
Governance centered on the Power BI financial modeler role for report lifecycle management, configuration changes, and process automation tasks. Workflows emphasized repeatable report maintenance and automated refresh cadence to keep NetSuite and Salesforce reconciliations current.
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HealthStream Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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HealthStream Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2011 | 2011 |
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HealthStream CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2013 |
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HealthStream EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2020 | 2020 |
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HealthStream PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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HealthStream IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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HealthStream CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at HealthStream
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Senior Director of Sales - Compliance | Director | Sales | |
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Vice President Sales, Solutions | VP | Sales | |
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Associate Vice President - Simulation Sales | VP | Sales | |
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AVP, Business Operations & Integration | VP | Operations | |
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COO | CXO | Finance | |
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Vice President, Operations and Production | VP | Operations | |
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Chief Executive Officer | CXO | Finance | |
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Human Resources Director | Director | HR | |
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Senior Director of Human Resources | Director | HR | |
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Chief Financial Officer | CXO | Finance | |
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Billing Coordinator | Manager | Finance | |
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Associate Vice President of Accounting, Controller | VP | Finance | |
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Accounting Manager | Manager | Finance | |
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CFO | CXO | Finance | |
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Apps Being Evaluated by HealthStream Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HealthStream IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HealthStream digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD HealthStream Technographics
HealthStream is a Professional Services organization based in United States,
with around 1093 employees and annual revenues of $304.1 million.
HealthStream operates a diverse technology stack with applications such as
Oracle NetSuite ERP, TeamSupport SnapEngage and Microsoft Power BI,
covering areas like ERP Financial, Chatbots and Conversational AI and Analytics and BI.
HealthStream has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, TeamSupport and Microsoft.
HealthStream recently adopted applications including
Zoominfo Platform in 2022, Oracle Marketing Cloud (Eloqua) in 2021 and Amazon SES in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HealthStream’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates HealthStream’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HealthStream technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.