City of Helsinki Finland
Pohjoisesplanadi 11–13, Sofiankatu 1,
Helsinki, 170,
Finland
Helsinki, 170,
Finland
358 9 310-1641
Government
City of Helsinki Finland Technographics
City of Helsinki Finland Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Helsinki Finland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 38595 City of Helsinki Finland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Helsinki Finland has purchased the following applications: Odoo Open Source ERP for ERP Financial in 2020, Claned for Learning and Development in 2020, Enreach Virtual Agent for Chatbots and Conversational AI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Helsinki Finland is running and its propensity to invest more and deepen its relationship with Odoo , Claned , Enreach or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Helsinki Finland revenues, which have grown to $7.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Helsinki Finland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Helsinki Finland Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Odoo | Legacy | Odoo Open Source ERP | ERP Financial | ERP Financial Management | n/a | 2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Claned | Legacy | Claned | Learning and Development | HCM | n/a | 2020 | 2020 |
In 2020, the City of Helsinki Finland deployed Claned as its Learning and Development application to deliver online training supporting rehabilitative work activities for the long term unemployed. The rollout addressed a labour-market training project in the public sector in Finland, focusing on digital skills and locally produced group content for community instructors and participants.
Claned was configured to deliver course content, manage locally produced group modules, track coverage of materials, and monitor learner progress using learning analytics and instructor dashboards consistent with Learning and Development platforms. The implementation organized modular curricula and cohort based online workshops to translate locally developed materials into structured online learning paths.
Operational coverage centered on labour-market services and instructors within the City of Helsinki, with governance processes adjusted to give instructors responsibility for tracking material coverage and participant engagement. The project improved instructors' ability to track coverage of materials and helped participants gain practical online learning skills while maintaining emphasis on locally produced group content and instructor led facilitation.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Enreach | Legacy | Enreach Virtual Agent | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023 the City of Helsinki implemented Enreach Virtual Agent as part of an Enreach UP Cloud reference deployment covering roughly 40,000 users across the Helsinki region. The deployment targeted citizen-facing services and CRM and citizen services workflows to streamline interactions and to surface voice-derived insights for municipal service teams.
The Enreach Virtual Agent was applied using Enreach UP Cloud smart-contact capabilities, leveraging conversational AI, virtual agent dialogue management, and voice analytics to handle inbound citizen queries and to automate call routing and case initiation. Functional emphasis included natural language handling for common inquiries, automated escalation to human agents, and extraction of voice-derived insights to populate service records.
Integrations were scoped to CRM and citizen service systems and regional service portals to enable contextual routing, case creation, and continuity of citizen records across channels. Operational coverage spanned municipal citizen services across the Helsinki region, aligning virtual agent interactions with existing service procedures and contact center queues.
Governance established centralized conversational management and operational monitoring to maintain dialogue flows, tune voice analytics, and coordinate phased rollout across service lines. The implementation focused on reducing friction in citizen interactions and surfacing actionable voice-derived insights for service teams, while preserving integration continuity with CRM and citizen-facing systems.
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Natural Language Processing | AI-Powered Application |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
|
2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Contract Lifecycle Management | Content Management |
|
2019 | 2020 |
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Web Content Management | Content Management |
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2011 | 2011 |
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Web Content Management | Content Management |
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2023 | 2023 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Traffic Management | SCM |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2020 | 2020 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2014 | 2016 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Sourcing | Procurement |
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2014 | 2016 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at City of Helsinki Finland
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Helsinki Finland Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Helsinki Finland IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Helsinki Finland digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Helsinki Finland Technographics
City of Helsinki Finland is a Government organization based in Finland,
with around 38595 employees and annual revenues of $7.50 billion.
City of Helsinki Finland operates a diverse technology stack with applications such as
Odoo Open Source ERP, Claned and Enreach Virtual Agent,
covering areas like ERP Financial, Learning and Development and Chatbots and Conversational AI.
City of Helsinki Finland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Odoo, Claned and Enreach.
City of Helsinki Finland recently adopted applications including
Enreach Virtual Agent in 2023, Liferay Digital Experience Platform (DXP) in 2023 and Adobe Experience Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Helsinki Finland’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Helsinki Finland’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Helsinki Finland technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.