Denver, 80022, CO,
United States
Hermes Worldwide Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Hermes Worldwide and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 16 Hermes Worldwide employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hermes Worldwide has purchased the following applications: Front Analytics for Analytics and BI in 2023, GoDaddy for Application Hosting and Computing Services in 2013, FrontApp for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hermes Worldwide is running and its propensity to invest more and deepen its relationship with Front , GoDaddy , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hermes Worldwide revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hermes Worldwide intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Front | Legacy | Front Analytics | Analytics and BI | Analytics and BI | n/a | 2023 | 2023 | In 2023 Hermes Worldwide implemented Front Analytics in the Analytics and BI category as part of a US-based deployment of Front to support reservations, dispatch, and client communications across its 24/7 global operations. The implementation directly targeted visibility and accountability in customer-facing operations while centralizing messaging and event records for operational teams. Front Analytics was configured alongside Front’s operational modules for reservations, dispatch, and client communications, and the rollout included Smart QA to automate quality checks. Configuration emphasized audit trails, QA automation workflows, and agent performance dashboards, enabling faster auditing and clearer visibility into individual and team interactions. Operational coverage focused on quality control and agent performance within the customer service and operations functions, with the US-based deployment used to validate processes before broader application to global shifts. Governance changes included formalizing QA automation using Front’s Smart QA and embedding new auditing checkpoints into daily workflows, which improved quality-control workflows and reduced administrative time as reported by the customer. |
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2013 | 2013 |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Front | Legacy | FrontApp | Collaboration | Collaboration | n/a | 2018 | 2018 | ||
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Collaboration | Collaboration |
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2013 | 2013 |
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