Denver, 80022, CO,
United States
Hermes Worldwide Technographics
Hermes Worldwide Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hermes Worldwide and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 16 Hermes Worldwide employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hermes Worldwide has purchased the following applications: Front Analytics for Analytics and BI in 2023, FrontApp for Collaboration in 2018, GoDaddy for Application Hosting and Computing Services in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hermes Worldwide is running and its propensity to invest more and deepen its relationship with Front , Google , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hermes Worldwide revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hermes Worldwide intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hermes Worldwide Tech Stack and Enterprise Applications
Hermes Worldwide Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Front | Legacy | Front Analytics | Analytics and BI | Analytics and BI | n/a | 2023 | 2023 |
In 2023 Hermes Worldwide implemented Front Analytics in the Analytics and BI category as part of a US-based deployment of Front to support reservations, dispatch, and client communications across its 24/7 global operations. The implementation directly targeted visibility and accountability in customer-facing operations while centralizing messaging and event records for operational teams.
Front Analytics was configured alongside Front’s operational modules for reservations, dispatch, and client communications, and the rollout included Smart QA to automate quality checks. Configuration emphasized audit trails, QA automation workflows, and agent performance dashboards, enabling faster auditing and clearer visibility into individual and team interactions.
Operational coverage focused on quality control and agent performance within the customer service and operations functions, with the US-based deployment used to validate processes before broader application to global shifts. Governance changes included formalizing QA automation using Front’s Smart QA and embedding new auditing checkpoints into daily workflows, which improved quality-control workflows and reduced administrative time as reported by the customer.
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Hermes Worldwide Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Front | Legacy | FrontApp | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Hermes Worldwide implemented FrontApp as its Collaboration platform on its website, routing web-originated inquiries into a centralized messaging layer. Hermes Worldwide FrontApp Collaboration supports the companys customer communications and operations for a 16 person professional services firm.
The deployment centers on FrontApp shared inbox patterns, configured to capture website contact forms and incoming email into a unified queue, with role based assignment, tagging, and collision detection to prevent duplicate work. Configuration emphasizes collaboration features common to Collaboration applications, including shared threads, internal comments, and workflow automation rules to triage and assign inquiries to operations and client services. Governance is oriented around centralized inbox ownership and team based workflows, with lightweight process controls to ensure visibility of website routed messages across the small companys staff.
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Collaboration | Collaboration |
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2013 | 2013 |
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Hermes Worldwide IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2013 | 2013 |
In 2013, Hermes Worldwide deployed GoDaddy to host its corporate website. Hermes Worldwide implemented GoDaddy as its Application Hosting and Computing Services to provide website hosting, domain registration, and DNS management for its customer-facing site.
The GoDaddy deployment focuses on public web hosting and authoritative DNS control, using GoDaddy hosting capabilities to serve site content and manage the company domain through the GoDaddy control panel. Operational scope is the corporate website and external customer engagement channels, with configuration and publishing workflows managed by internal staff, and standard hosting administration processes governing updates, SSL provisioning, and DNS changes.
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IT Decision Makers and Key Stakeholders at Hermes Worldwide
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Apps Being Evaluated by Hermes Worldwide Executives
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