List of Front Analytics Customers
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United States
Since 2010, our global team of researchers has been studying Front Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Front Analytics for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Front Analytics for Analytics and BI include: Culture Amp, a Australia based Professional Services organisation with 1100 employees and revenues of $125.0 million, Hermes Worldwide, a United States based Professional Services organisation with 16 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Front Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Front Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Culture Amp | Professional Services | 1100 | $125M | Australia | Front | Front Analytics | Analytics and BI | 2020 | n/a | In 2020, Culture Amp implemented Front Analytics to consolidate customer-facing communications and improve customer success workflows. Front Analytics was deployed as an Analytics and BI capability to centralize reporting on message volume, collaboration, and resolution workflows across customer touchpoints. The implementation focused on analytics for conversational data, with Front Analytics configured to surface dashboards for team inbox activity, collaborative reply metrics, and response time reporting. Configuration work emphasized standardized views for conversation flows and visibility into cross-team handoffs, enabling product and success managers to audit interaction quality and follow throughput trends. The deployment was centered in Melbourne and targeted Customer Success and other customer facing teams, operationalizing cross-team collaboration on replies and faster resolution of customer issues. Culture Amp used Front Analytics to unify reporting for customer communications, aligning the Analytics and BI application with customer success operations. Governance changes included centralized dashboards and workflow rules to instrument response ownership and to drive consistent handling of inbound messages. The Melbourne deployment is described as driving efficiency gains and improved customer outcomes, with net promoter score reported above 60 in the customer story. | |
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Hermes Worldwide | Professional Services | 16 | $2M | United States | Front | Front Analytics | Analytics and BI | 2023 | n/a | In 2023 Hermes Worldwide implemented Front Analytics in the Analytics and BI category as part of a US-based deployment of Front to support reservations, dispatch, and client communications across its 24/7 global operations. The implementation directly targeted visibility and accountability in customer-facing operations while centralizing messaging and event records for operational teams. Front Analytics was configured alongside Front’s operational modules for reservations, dispatch, and client communications, and the rollout included Smart QA to automate quality checks. Configuration emphasized audit trails, QA automation workflows, and agent performance dashboards, enabling faster auditing and clearer visibility into individual and team interactions. Operational coverage focused on quality control and agent performance within the customer service and operations functions, with the US-based deployment used to validate processes before broader application to global shifts. Governance changes included formalizing QA automation using Front’s Smart QA and embedding new auditing checkpoints into daily workflows, which improved quality-control workflows and reduced administrative time as reported by the customer. |
Buyer Intent: Companies Evaluating Front Analytics
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