Hi3G Denmark ApS Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Hi3G Denmark ApS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 835 Hi3G Denmark ApS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hi3G Denmark ApS has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2016, Pitney Bowes Portrait Dialogue for Customer Engagement in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hi3G Denmark ApS is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , Pitney Bowes or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hi3G Denmark ApS revenues, which have grown to $325.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hi3G Denmark ApS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pitney Bowes | Legacy | Pitney Bowes Portrait Dialogue | Customer Engagement | CRM | n/a | 2016 | 2016 |
In 2016 Hi3G Denmark ApS implemented Pitney Bowes Portrait Dialogue as their dialog marketing platform. The system was up and running in two weeks and is actively used across CRM and Content departments to run customer panels and campaign workflows.
Pitney Bowes Portrait Dialogue, deployed as a Customer Engagement application, was configured with questionnaire and reporting modules, customer panel management, e-newsletter delivery, and campaign targeting capabilities. 3Denmark used Portrait Dialogue to establish a Customer Loyalty Program structured around four Customer Panels, covering cellular and ISP customers in both consumer and business segments.
Operational usage spans Customer Retention, Marketing, CRM, Content, and HR functions. Customer Retention staff use the questionnaire and reporting module during proactive retention calls and for weekly customer satisfaction surveys sent to customers who called customer service the week before. Marketing leverages Portrait Dialogue for e-newsletters and delivering relevant offers to existing and potential customers, while HR runs annual employee satisfaction surveys and certification and training assessments through the platform.
Rollout and governance reflected a panel driven listening model, with workflow orchestration focused on feeding loyalty and retention processes and providing reporting to support agent scripts and weekly survey cadences. The implementation timeline and ongoing cross department adoption indicate rapid provisioning and operational embedding of Pitney Bowes Portrait Dialogue within Hi3G Denmark ApS.
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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