List of Pitney Bowes Portrait Dialogue Customers
Pitney Bowes
3001 Summer St.,
Stamford, 6926, CT,
United States
Stamford, 6926, CT,
United States
1 203-356-5000
Professional Services
7200
$1.9B
Since 2010, our global team of researchers has been studying Pitney Bowes Portrait Dialogue customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pitney Bowes Portrait Dialogue for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pitney Bowes Portrait Dialogue for Customer Engagement include: Electricity of France, a France based Utilities organisation with 171862 employees and revenues of $151.00 billion, Nationwide Building Society, a United Kingdom based Banking and Financial Services organisation with 22042 employees and revenues of $6.74 billion, B&Q United Kingdom, a United Kingdom based Retail organisation with 27000 employees and revenues of $4.73 billion, Hi3G Denmark ApS, a Denmark based Communications organisation with 835 employees and revenues of $325.0 million, Aeldre Sagen, a Denmark based Non Profit organisation with 350 employees and revenues of $84.0 million and many others.
Contact us if you need a completed and verified list of companies using Pitney Bowes Portrait Dialogue, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aeldre Sagen | Non Profit | 350 | $84M | Denmark | Pitney Bowes | Pitney Bowes Portrait Dialogue | Customer Engagement | 2019 | n/a |
In 2019, Aeldre Sagen implemented Pitney Bowes Portrait Dialogue to centralize member outreach and automate personalized communication flows, using the Pitney Bowes Portrait Dialogue application within its Customer Engagement tooling. The deployment focused on delivering automated, multi-channel communications so the organisation could remain front-of-mind with members through personalised and relevant messages.
Portrait Dialogue was configured to provide intelligent customer dialogue capabilities, including template-driven personalization, event triggered follow up, and pre-defined and customised follow-up workflows. The implementation emphasized automation of individual member dialogues and orchestration across channels, using campaign and workflow constructs to ensure consistent, timely messaging to members.
Operational coverage centered on member communications and service processing, with the solution supporting member services and communications teams to process member requirements more quickly and accurately. Governance was structured around centralized dialogue rules and automated follow-up logic to ensure consistent execution of membership engagement policies and to standardize responses to common member needs.
As stated by the organisation, the Portrait Dialogue implementation enabled automated, personalised follow up that provided meaningful communication to individual members and helped Aeldre Sagen process member requirements more quickly and accurately, supporting its goal of maintaining top of mind engagement with its membership base.
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B&Q United Kingdom | Retail | 27000 | $4.7B | United Kingdom | Pitney Bowes | Pitney Bowes Portrait Dialogue | Customer Engagement | 2009 | n/a |
In 2009, B&Q United Kingdom implemented Pitney Bowes Portrait Dialogue to centralize customer communications and audience segmentation. Pitney Bowes Portrait Dialogue is a Customer Engagement application that was configured to support multichannel campaign orchestration, customer profiling, list management, and targeted mailing operations for retail marketing teams.
Deployment was scoped to United Kingdom marketing and contact center operations, aligning campaign planning and fulfillment workflows under a single Customer Engagement platform. Governance emphasized centralized campaign approval and data stewardship by marketing operations, with configuration controls for segmentation rules, suppression lists, and channel selection to enforce consistent targeting and messaging processes.
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Electricity of France | Utilities | 171862 | $151.0B | France | Pitney Bowes | Pitney Bowes Portrait Dialogue | Customer Engagement | 2010 | n/a |
In 2010, Electricity of France implemented Pitney Bowes Portrait Dialogue to support Customer Engagement. Pitney Bowes Portrait Dialogue was provisioned as a centralized customer engagement platform to consolidate segmentation, personalization, and outbound messaging workflows across the organization.
The implementation leveraged Portrait Dialogue modules for data profiling, attribute enrichment, audience segmentation, and campaign orchestration, alongside output management for email, SMS, and physical mail channels. Configuration included rule based personalization, variable data templates, scheduling, and both batch and near real time execution patterns to address recurring and event driven communications.
Operational integrations included a confirmed integration with SAP Time Management PT to align scheduling and workforce timing data with contact windows, and the platform was connected to enterprise customer data sources and channel endpoints to drive personalized messaging. The integration enabled scheduling constraints to be considered during contact planning and supported coordination of outbound timing with operational schedules.
Governance was established through centralized campaign approval workflows, data governance controls for segmentation attributes, and role based access controls for marketing and customer service teams. Rollout emphasized institutionalizing campaign orchestration and operationalizing customer engagement processes across customer contact functions.
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Hi3G Denmark ApS | Communications | 835 | $325M | Denmark | Pitney Bowes | Pitney Bowes Portrait Dialogue | Customer Engagement | 2016 | n/a |
In 2016 Hi3G Denmark ApS implemented Pitney Bowes Portrait Dialogue as their dialog marketing platform. The system was up and running in two weeks and is actively used across CRM and Content departments to run customer panels and campaign workflows.
Pitney Bowes Portrait Dialogue, deployed as a Customer Engagement application, was configured with questionnaire and reporting modules, customer panel management, e-newsletter delivery, and campaign targeting capabilities. 3Denmark used Portrait Dialogue to establish a Customer Loyalty Program structured around four Customer Panels, covering cellular and ISP customers in both consumer and business segments.
Operational usage spans Customer Retention, Marketing, CRM, Content, and HR functions. Customer Retention staff use the questionnaire and reporting module during proactive retention calls and for weekly customer satisfaction surveys sent to customers who called customer service the week before. Marketing leverages Portrait Dialogue for e-newsletters and delivering relevant offers to existing and potential customers, while HR runs annual employee satisfaction surveys and certification and training assessments through the platform.
Rollout and governance reflected a panel driven listening model, with workflow orchestration focused on feeding loyalty and retention processes and providing reporting to support agent scripts and weekly survey cadences. The implementation timeline and ongoing cross department adoption indicate rapid provisioning and operational embedding of Pitney Bowes Portrait Dialogue within Hi3G Denmark ApS.
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Nationwide Building Society | Banking and Financial Services | 22042 | $6.7B | United Kingdom | Pitney Bowes | Pitney Bowes Portrait Dialogue | Customer Engagement | 2015 | n/a |
In 2015 Nationwide Building Society implemented Pitney Bowes Portrait Dialogue as its core Customer Engagement platform. Nationwide selected Portrait because of the vendor's distinguished track record and a close cultural fit with the organization.
Pitney Bowes Portrait Dialogue was configured to provide a single view of each customer, including detailed interaction histories and contextual, intelligent prompts to employees to improve the quality of each contact. Functional capabilities implemented included interaction management, customer profile unification, and in-session guidance that surfaced actionable next steps to front-line staff.
The platform was adopted as the core customer interaction management solution across customer service and sales functions, shifting Nationwide away from its prior tendency to conduct strategic system development entirely in-house. Portrait Dialogue delivered measurable commercial outcomes, with Nationwide reporting real returns and incremental sales running over 200% of original targets.
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Buyer Intent: Companies Evaluating Pitney Bowes Portrait Dialogue
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FAQ - APPS RUN THE WORLD Pitney Bowes Portrait Dialogue Coverage
Pitney Bowes Portrait Dialogue is a Customer Engagement solution from Pitney Bowes.
Companies worldwide use Pitney Bowes Portrait Dialogue, from small firms to large enterprises across 21+ industries.
Organizations such as Electricity of France, Nationwide Building Society, B&Q United Kingdom, Hi3G Denmark ApS and Aeldre Sagen are recorded users of
Pitney Bowes Portrait Dialogue for Customer Engagement.
Companies using Pitney Bowes Portrait Dialogue are most concentrated in Utilities, Banking and Financial Services and Retail, with adoption spanning over 21 industries.
Companies using Pitney Bowes Portrait Dialogue are most concentrated in France, United Kingdom and Denmark, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Pitney Bowes Portrait Dialogue across Americas, EMEA, and APAC.
Companies using Pitney Bowes Portrait Dialogue range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 40%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 60%.
Customers of Pitney Bowes Portrait Dialogue include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Pitney Bowes Portrait Dialogue customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.