Dalton, 30720, GA,
United States
Highland Rivers Health Technographics
Highland Rivers Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Highland Rivers Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Highland Rivers Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Highland Rivers Health has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2014, SAP Order Management for Order Management in 2015, Automattic Jetpack CRM for CRM in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Highland Rivers Health is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Highland Rivers Health revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Highland Rivers Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Highland Rivers Community Services Board d.b.a. Highland Rivers Health has been offering evidence-based treatment and recovery services for 40 years to over 14,000 children, adolescents, and adults who have a mental illness, addiction, or developmental disabilities and their families annually. Since 1973, its service area has covered 12 counties extending over 4,400 square miles and has served as the safety net provider for the uninsured, underinsured, and Medicaid populations. In recent years, Highland Rivers Health has evolved into a regional provider of choice for Veterans, Medicare, and commercially insured populations.
Highland Rivers Health Tech Stack and Enterprise Applications
Highland Rivers Health ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014 Highland Rivers Health implemented Microsoft Dynamics GP as its ERP Financial system. The deployment was positioned to support core finance and accounting operations within the Business Office, which managed a $44 million organizational budget and performed budgeting, reporting, forecasting, and financial analysis functions.
Microsoft Dynamics GP was provisioned alongside Management Reporting software to deliver consolidated financial reporting and dashboarding capabilities. Functional modules and capabilities implemented included general ledger, accounts payable, accounts receivable, budgeting and forecasting workflows, and management reporting, with dashboards developed for reviewing metrics and KPIs to facilitate decision making.
Operational scope centered on the Business Office and corporate billing processes, and the implementation intersected with procurement and purchasing initiatives that were initiated and supervised during this period. Governance and process restructuring was led by the Director of Finance, who restructured front office payment processes to mitigate risk exposure and improve days sales outstanding by five days, and who participated in a productivity task force focused on corporate billing receipts.
The Microsoft Dynamics GP implementation was used in concert with Management Reporting software as the primary financial system of record, and it supported related operational changes including a new procurement system rollout and improved fleet management processes that generated tens of thousands of dollars in savings. Highland Rivers Health Microsoft Dynamics GP ERP Financial implementation therefore combined core accounting modules, executive dashboards, and process governance under finance leadership to strengthen financial controls and reporting.
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Highland Rivers Health SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Order Management | Order Management | SCM | n/a | 2015 | 2015 |
In 2015, Highland Rivers Health implemented SAP Order Management as its core Order Management application. The deployment was used in administrative and finance workflows at the Cartersville, GA site and supported interactions with municipal and grant stakeholders including the City of Atlanta and the Department of Community Affairs.
SAP Order Management implementation focused on transactional order entry and procurement orchestration, with daily data entry of orders and shopping cart creation documented by administrative staff. Functional activity included order processing, shopping cart workflow handling, and accounts payable processing, with staff performing case management documentation and client intake verification alongside order tasks.
The environment integrated with SAP Net Weaver for entering shopping carts and processing accounts payable, reflecting a SAP-centric application stack. Operational coverage spanned procurement, accounts payable, housing program administration for Shelter Plus Care and Serenity Homes, and coordination of rental payments and bank deposits.
Governance and process controls were embedded in daily operations, with monitoring to ensure compliance with grant regulations, notices, and handbooks, and coordination with the Department of Community Affairs for intake and verification. SAP Order Management supported these governance workflows by centralizing order and payment records used across finance, housing program staff, and administrative assistants.
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Highland Rivers Health CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | Automattic Jetpack CRM | CRM | CRM | n/a | 2011 | 2011 |
In 2011 Highland Rivers Health deployed Automattic Jetpack CRM as a CRM on its public website. The implementation establishes Automattic Jetpack CRM as the primary web facing contact and constituent record store for a 1000 employee community healthcare provider in the United States. The deployment is resident on the Highland Rivers Health website where it captures inbound inquiries and preserves contact histories.
Configuration emphasizes core CRM capabilities such as contact management, web form lead capture, activity timelines, segmentation and basic engagement tracking. Administrators configured intake forms and record fields to align with patient engagement and administrative intake workflows, and applied built in automation to create follow up tasks and email outreach. These functional modules reflect standard CRM workflows for contact lifecycle management and engagement orchestration.
Operational coverage centers on front office patient engagement and administrative teams, where web originating contacts are triaged into structured records for follow up. The system is embedded in the Highland Rivers Health website to surface contact data within the site administration interface and to maintain a single point of capture for web inquiries.
Governance emphasizes data hygiene, role based access controls within the CRM, and scripted intake workflows to standardize record creation and routing. Automattic Jetpack CRM was provisioned to support site level administration and iterative departmental adoption, with administrators managing configuration through the website administrative interface.
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Donor and Fundraising Management | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2022 | 2022 |
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Highland Rivers Health PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2015 | 2015 |
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Highland Rivers Health IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Highland Rivers Health CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Highland Rivers Health
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO | CXO | Operations | |
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COO | CXO | Operations | |
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IT Manager | Manager | IT | |
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CFO | CXO | Finance | |
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Apps Being Evaluated by Highland Rivers Health Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-12-21 | Highland Rivers Health | Evaluated | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP |