Hilton
7930 Jones Branch Drive, Suite 1100,
McLean, 22102, VA,
United States
McLean, 22102, VA,
United States
1 703-883-1000
Leisure and Hospitality
Hilton Technographics
Hilton Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hilton and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 181000 Hilton employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hilton has purchased the following applications: Agilysys IG Quick Pay for Payment Processing in 2020, Sojern for Guest Management in 2023, OpenAI GPT-4 for Generative AI Platforms in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hilton is running and its propensity to invest more and deepen its relationship with Agilysys , Visa , Sojern or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hilton revenues, which have grown to $11.17 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hilton intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hilton Tech Stack and Enterprise Applications
Hilton ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Agilysys | Legacy | Agilysys IG Quick Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Hilton implemented Agilysys IG Quick Pay alongside Agilysys InfoGenesis POS and IG Flex at the Canopy by Hilton Austin Downtown property in the United States, Apps Category: . This deployment targeted food and beverage payments and staff-facing point of sale operations within the single Austin hotel site operated under the Hilton brand.
The implementation centered on Agilysys InfoGenesis POS for front-of-house order capture and staff transaction workflows, IG Flex for modular POS configuration and device support, and Agilysys IG Quick Pay to streamline guest-facing payment flows. Configuration work focused on standard POS functional modules such as order routing, check management, payment acceptance, and staff transaction interfaces consistent with hospitality point-of-sale practices.
Integrations were scoped at the property level to connect the POS and payment modules to the hotel's F&B outlets and back-of-house operational processes, maintaining local transaction handling and reconciliation flows for the Austin site. Operational coverage was limited to the Canopy by Hilton Austin Downtown location, aligning POS and payment capabilities with hotel F&B operations and staff-facing service points.
Governance emphasized property-level configuration control and operational handover to hotel management, with configuration governance applied to menu items, payment options, and staff permissions to ensure stable day-to-day POS operations. The narrative reflects a targeted, single-property deployment of Agilysys InfoGenesis POS, IG Flex, and Agilysys IG Quick Pay for hospitality F&B payment and POS modernization.
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Payment Processing | ERP |
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2021 | 2021 |
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Hilton ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2023 | 2023 |
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Reservation and Booking Management | ERP Services and Operations |
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2016 | 2016 |
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Hilton AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| OpenAI | Legacy | OpenAI GPT-4 | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
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Hilton AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Artificial Intelligence Marketing | AI-Powered Application |
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2015 | 2015 |
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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Hilton Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Hilton Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2024 | 2024 |
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Digital Asset Management | Content Management |
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2024 | 2024 |
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Digital Signing | Content Management |
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2024 | 2024 |
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Web Content Management | Content Management |
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2012 | 2012 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Hilton eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2014 | 2014 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Hilton CRM
Hilton ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2025 | 2025 |
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Hilton PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Project Portfolio Management | PPM |
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2024 | 2024 |
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Hilton TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2024 | 2024 |
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Hilton PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2017 | 2017 |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2021 | 2021 |
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Hilton IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Digital Workspace | IaaS |
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2011 | 2011 |
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Domain Name System (DNS) | IaaS |
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2017 | 2017 |
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Domain Name System (DNS) | IaaS |
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2021 | 2021 |
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Hilton CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2025 | 2025 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Hilton
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Hilton Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hilton IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hilton digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Hilton Technographics
Hilton is a Leisure and Hospitality organization based in United States,
with around 181000 employees and annual revenues of $11.17 billion.
Hilton operates a diverse technology stack with applications such as
Agilysys IG Quick Pay, Sojern and OpenAI GPT-4,
covering areas like Payment Processing, Guest Management and Generative AI Platforms.
Hilton has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Agilysys, Sojern and OpenAI.
Hilton recently adopted applications including
OpenAI GPT-4 in 2025, Atlassian Jira Service Desk in 2025 and Akamai CDN in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hilton’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hilton’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hilton technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.