Hippo Insurance
Hippo Insurance Technographics
Hippo Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hippo Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 621 Hippo Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hippo Insurance has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2019, One Platform for Insurance Claims Management in 2020, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hippo Insurance is running and its propensity to invest more and deepen its relationship with Oracle , Stripe , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hippo Insurance revenues, which have grown to $91.2 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hippo Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hippo Insurance Tech Stack and Enterprise Applications
Hippo Insurance ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2019 | 2020 |
In 2019, Hippo Insurance implemented Oracle NetSuite ERP to centralize core financial operations. The deployment targeted ERP Financial capabilities to establish a unified general ledger and standardized accounting controls across the finance organization.
The implementation concentrated on core financial modules including general ledger, accounts payable, accounts receivable, revenue management and fixed asset accounting, with configuration of a consolidated chart of accounts and automated workflows for invoice processing. Oracle NetSuite ERP was configured to support financial reporting, period close orchestration and revenue recognition processes consistent with insurance industry accounting workflows. Automation and procedural configurations emphasized role based approvals, audit trails and scheduled financial processes.
Integrations were established between Oracle NetSuite ERP and the broader enterprise application landscape, including ADP, Bamboo and Workday for payroll and HRIS data synchronization, and Salesforce.com, Connect, Verint and Gong for revenue event and billing orchestration. These integrations tied finance, HR and go to market systems to ensure transactional handoffs and maintain a single source of truth for financial and personnel data. Operational ownership spanned finance, accounting and revenue operations teams, with configuration and operational responsibilities aligned to those business functions.
Governance and rollout followed an agile product management approach, with a product roadmap that coordinates ERP, HRIS and CRM systems and iterative releases to refine automations and controls. Deployment included workflow standardization, change management for accounting processes and the establishment of access and compliance controls within Oracle NetSuite ERP. The implementation positions Hippo Insurance to centrally manage ERP Financial processes and to continue evolving integrations and process automation under a single product roadmap.
|
 |
|
|
Payment Processing | ERP |
|
2020 | 2020 |
|
|
|
|
|
Payment Processing | ERP |
|
2020 | 2020 |
|
Hippo Insurance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| One Inc | Legacy | One Platform | Insurance Claims Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020 Hippo Insurance implemented One Inc's One Platform, deploying the One Platform ClaimsPay capability to enable near-real-time digital claims disbursements. The deployment targeted Insurance Claims Management for Hippo's U.S. homeowners customers, expanding outbound payment options and enabling instant digital payments as part of claims settlements.
The implementation centered on the ClaimsPay module of One Platform to orchestrate digital disbursements and outbound payment flows, with configuration focused on claims payment routing and policyholder payment convenience. Operational scope emphasized claims operations and customer service for U.S. homeowner policies, and the rollout was positioned to shorten claims settlement times and reduce administrative friction while improving policyholder convenience with instant digital payments.
|
Hippo Insurance AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Hippo Insurance deployed Salesforce Chat (formerly Salesforce Live Agent) as its web-based conversational interface, using the application within the Chatbots and Conversational AI category to handle real-time customer interactions on Hippo’s website. The implementation centers on embedding the Salesforce Chat widget into customer touchpoints to capture inbound inquiries and to present proactive chat invitations during policy research and support journeys.
Salesforce Chat (formerly Salesforce Live Agent) was configured to provide standard conversational capabilities common to Chatbots and Conversational AI, including real-time agent handoff, queue management and session routing, scripted responses and quick text for agents, and transcript capture for auditability. The deployment emphasized configuration of conversation routing rules and agent skill queues to align incoming chats with underwriting, claims intake, and customer service functions.
Operational scope focused on customer-facing channels on Hippo’s site, supporting sales qualification dialogs and post-sale service interactions rather than internal back-office automation. The solution is surfaced through Hippo’s web properties so that live chat sessions initiate from targeted pages and funnel conversations to staffed agent consoles for resolution.
Governance and operational controls were established through chat routing policies, agent console configuration, and transcript logging to support consistent handling of customer inquiries and escalation workflows to subject matter experts. The narrative reflects an implementation approach consistent with enterprise Chatbots and Conversational AI deployments where web-embedded chat, agent routing, and conversation capture form the core functional footprint.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2020 | 2020 |
|
Hippo Insurance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
Hippo Insurance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2022 | 2022 |
|
Hippo Insurance eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Product Review Management | eCommerce |
|
2020 | 2020 |
|
Hippo Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Data Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Data Management Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Partner Relationship Management | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Hippo Insurance ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
Hippo Insurance PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
Hippo Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Hippo Insurance CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Hippo Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
VP Finance | VP | Finance | |
|
|
|
Chief Financial Officer | CXO | Finance | |
|
Apps Being Evaluated by Hippo Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hippo Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hippo Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Hippo Insurance Technographics
Hippo Insurance is a Insurance organization based in United States,
with around 621 employees and annual revenues of $91.2 million.
Hippo Insurance operates a diverse technology stack with applications such as
Oracle NetSuite ERP, One Platform and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Insurance Claims Management and Chatbots and Conversational AI.
Hippo Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, One Inc and Salesforce.
Hippo Insurance recently adopted applications including
DocuSign eSignature in 2022, Aytm in 2021 and AB Tasty Instant Analytics in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hippo Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hippo Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hippo Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.