Atlanta, 30328, GA,
United States
Hiscox United States Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Hiscox United States and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 420 Hiscox United States employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hiscox United States has purchased the following applications: PeopleFluent Talent Acquisition for Recruiting in 2022, OneShield Enterprise Claims for Insurance Claims Management in 2017, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hiscox United States is running and its propensity to invest more and deepen its relationship with Peoplefluent , OneShield , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hiscox United States revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hiscox United States intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Peoplefluent | Legacy | PeopleFluent Talent Acquisition | Recruiting | HCM | n/a | 2022 | 2022 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OneShield | Legacy | OneShield Enterprise Claims | Insurance Claims Management | ERP Services and Operations | n/a | 2017 | 2018 |
In 2017 Hiscox United States selected OneShield Enterprise Claims as part of a OneShield Enterprise deployment to deliver a single platform for policy, billing and claims and to improve digital client and agent experiences across the United States. The selection announcement explicitly included claims functionality, positioning OneShield Enterprise Claims at the center of claims operations for the insurer during its US expansion.
The implementation concentrated on Insurance Claims Management capabilities, with configuration aligned to standard claims lifecycle workflows including digital claims intake, adjudication orchestration, workflow automation, and claims reporting. OneShield Enterprise Claims was implemented alongside policy administration and billing initiatives, reflecting a cross-functional approach to unify customer and agent channels and accelerate product and process changes.
Operational scope covered claims, policy administration, and billing functions within Hiscox United States, with the platform intended to serve both client-facing and agent-facing channels. Integrations are described in the selection as enabling a single platform for policy, billing and claims, without specifying third party systems, and the deployment was scoped for the US market during the companys expansion phase.
Governance activity prioritized speed-to-market and operational efficiency, reorganizing claims and policy workflows to leverage the centralized application. The announced objectives for the OneShield Enterprise Claims deployment were to improve digital client and agent experiences and to increase speed-to-market and operational efficiency in the United States.
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Time Tracking and Billing | ERP Services and Operations |
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2017 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2016 | 2016 |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Content Management | Content Management |
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2017 | 2017 |
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Digital Signing | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2011 | 2011 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Web Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2023 | 2023 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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CRM
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2010 | 2010 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Domain Name System (DNS) | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2018 | 2018 |
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Application Security (AppSec) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2022 | 2022 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2023 | 2023 |
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