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● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

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● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

H&M USA
Location
Lighting Way 300,
Secaucus, 7094, NJ,
United States
Website
https://www.www2.hm.com/
Phone
1 551-254-2700
Artw industry
Retail
Employee
Revenue

H&M USA Technographics

H&M USA Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by H&M USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12956 H&M USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that H&M USA has purchased the following applications: Genesys Customer Interaction Center (CIC) for Call Center in 2018, Akamai mPulse for Application Performance Management in 2021, Basware Procurement for Procurement in 2014 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems H&M USA is running and its propensity to invest more and deepen its relationship with Genesys , Akamai , BasWare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing H&M USA revenues, which have grown to $2.55 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for H&M USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

H&M USA Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Genesys Legacy Genesys Customer Interaction Center (CIC) Call Center CRM n/a 2018 2018
In 2018, H&M USA deployed Genesys Customer Interaction Center (CIC) as its Call Center application for customer service operations. The deployment targeted the retailer's US customer service organization and established Genesys Customer Interaction Center (CIC) as the primary interaction platform for contact handling and agent desktop workflows. The implementation configured core contact center capabilities commonly associated with the Call Center category, including automatic call distribution, interactive voice response, computer telephony integration, skill based routing, and consolidated agent desktop interfaces. Genesys Customer Interaction Center (CIC) was configured to support multichannel contact handling and centralized session management, aligning telephony routing and agent queuing with customer service functional workflows. Integration work explicitly included SAP Customer Service Cockpit, which provided case context and knowledge access inside the agent desktop. The integration connected Genesys Customer Interaction Center (CIC) interaction records with SAP service tickets and knowledge elements, enabling agents to view customer case context and system knowledge while handling calls. Operational coverage was concentrated on the customer service department across H&M USA. Governance emphasized agent enablement and knowledge usage, reflecting the requirement to have the system knowledge needed to provide excellent customer service. Rollout activities centered on desktop integration with SAP Customer Service Cockpit and standardizing interaction handling processes, with training and workflow adjustments to embed Genesys Customer Interaction Center (CIC) into frontline service operations.
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Akamai Legacy Akamai mPulse Application Performance Management ITSM n/a 2021 2021
Procurement
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
BasWare Legacy Basware Procurement Procurement Procurement n/a 2014 2014
Supplier Relationship Management Procurement 2014 2014
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2021 2021
IT Decision Makers and Key Stakeholders at H&M USA
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by H&M USA Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD H&M USA Technographics

H&M USA is a Retail organization based in United States, with around 12956 employees and annual revenues of $2.55 billion.

H&M USA operates a diverse technology stack with applications such as Genesys Customer Interaction Center (CIC), Akamai mPulse and Basware Procurement, covering areas like Call Center, Application Performance Management and Procurement.

H&M USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Genesys, Akamai and BasWare.

H&M USA recently adopted applications including Akamai mPulse in 2021, Akamai CDN in 2021 and Genesys Customer Interaction Center (CIC) in 2018, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of H&M USA’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates H&M USA’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete H&M USA technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.