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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Homeday Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Babelforce Legacy Babelforce Platform Call Center CRM n/a 2023 2023
In 2023 Homeday deployed the Babelforce Platform in Germany as a Call Center solution, integrating telephony with Zendesk to support customer service and CRM workflows for 100+ agents. The Babelforce Platform was used to centralize voice interactions and to instrument both inbound and outbound contact paths, bringing telephony event data into the customer record within Zendesk. The implementation emphasized no-code IVR flow design and telephony orchestration to create end to end visibility across inbound and outbound journeys, enabling a unified customer view and faster outbound campaigns. Functional capabilities implemented included IVR flow builders, call routing and orchestration, and interaction logging that maps to CRM records, which collectively increased operational control for the service organization. Integration architecture centered on direct telephony to Zendesk linking, delivering consolidated interaction histories for customer service and outbound dialing teams across Homeday in Germany. Governance and operational changes enabled the service team to self serve configuration changes without developer involvement, shifting routine IVR and campaign adjustments into business ownership while preserving centralized control over call journey definitions.
IT Decision Makers and Key Stakeholders at Homeday
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Homeday Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Homeday Technographics

Homeday is a Construction and Real Estate organization based in Germany, with around 200 employees and annual revenues of $50.0 million.

Homeday operates a diverse technology stack with applications such as Babelforce Platform, covering areas like Call Center.

Homeday has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Babelforce.

Homeday recently adopted applications including Babelforce Platform in 2023, highlighting its ongoing modernization strategy.

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