Berlin, 10969,
Germany
Homeday Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Homeday and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Homeday employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Homeday has purchased the following applications: Babelforce Platform for Call Center in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Homeday is running and its propensity to invest more and deepen its relationship with Babelforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Homeday revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Homeday intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Babelforce | Legacy | Babelforce Platform | Call Center | CRM | n/a | 2023 | 2023 |
In 2023 Homeday deployed the Babelforce Platform in Germany as a Call Center solution, integrating telephony with Zendesk to support customer service and CRM workflows for 100+ agents. The Babelforce Platform was used to centralize voice interactions and to instrument both inbound and outbound contact paths, bringing telephony event data into the customer record within Zendesk.
The implementation emphasized no-code IVR flow design and telephony orchestration to create end to end visibility across inbound and outbound journeys, enabling a unified customer view and faster outbound campaigns. Functional capabilities implemented included IVR flow builders, call routing and orchestration, and interaction logging that maps to CRM records, which collectively increased operational control for the service organization.
Integration architecture centered on direct telephony to Zendesk linking, delivering consolidated interaction histories for customer service and outbound dialing teams across Homeday in Germany. Governance and operational changes enabled the service team to self serve configuration changes without developer involvement, shifting routine IVR and campaign adjustments into business ownership while preserving centralized control over call journey definitions.
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