Bengaluru, 560038,
India
HomeLane Technographics
HomeLane Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HomeLane and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3488 HomeLane employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HomeLane has purchased the following applications: Zoho SalesIQ for Chatbots and Conversational AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014, Acefone Contact Center Studio for Call Center in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HomeLane is running and its propensity to invest more and deepen its relationship with Zoho Corp. , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HomeLane revenues, which have grown to $92.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HomeLane intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HomeLane Tech Stack and Enterprise Applications
HomeLane AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho SalesIQ | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
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HomeLane Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
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Collaboration | Collaboration |
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2022 | 2022 |
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HomeLane CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acefone | Legacy | Acefone Contact Center Studio | Call Center | CRM | n/a | 2024 | 2024 |
In 2024 HomeLane implemented Acefone Contact Center Studio, Apps Category , to support its high-volume pre-sales and sales outreach operations in India. The deployment targeted sales and presales functions and prioritized improvements to call connectivity and the automation of manual outreach workflows across HomeLane’s India organization.
Acefone Contact Center Studio was configured to centralize call routing and automate repeatable outreach tasks, aligning agent desktops with standardized call handling, dispositioning and workflow automation consistent with contact center orchestration. Configuration work emphasized connectivity optimization and automation of manual handoffs to reduce agent friction while preserving scripted engagement flows for pre-sales and sales teams.
The implementation included an integration with Salesforce as documented in Acefone’s customer reference, enabling CRM synchronization of call records and lead status updates to support sales and presales processes. Operational coverage focused on India based sales and presales sites, where the contact center integration streamlined call capture and case creation between the contact center platform and Salesforce.
Governance centered on process standardization for outreach workflows and a staged rollout across sales functions, with training to align agents to the new automated routing and disposition processes. Outcomes reported in the case study include a three times improvement in agent productivity, 1.8 times increased call connectivity and a 94 percent answer rate following the Acefone Contact Center Studio implementation.
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Call Center | CRM |
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2024 | 2024 |
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Customer Engagement | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2014 | 2014 |
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HomeLane TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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HomeLane PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2024 | 2024 |
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Transactional Email | PaaS |
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2020 | 2020 |
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HomeLane IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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HomeLane CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at HomeLane
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by HomeLane Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||