List of Acefone Contact Center Studio Customers
Kolkata, 700091,
India
Since 2010, our global team of researchers has been studying Acefone Contact Center Studio customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Acefone Contact Center Studio for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Acefone Contact Center Studio for Call Center include: Cipla, a India based Life Sciences organisation with 30313 employees and revenues of $3.08 billion, CARS24, a India based Automotive organisation with 6000 employees and revenues of $660.0 million, HomeLane, a India based Construction and Real Estate organisation with 3488 employees and revenues of $92.0 million and many others.
Contact us if you need a completed and verified list of companies using Acefone Contact Center Studio, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Acefone Contact Center Studio customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CARS24 | Automotive | 6000 | $660M | India | Acefone | Acefone Contact Center Studio | Call Center | 2022 | n/a |
In 2022, CARS24 is listed by Acefone as a customer associated with Acefone Contact Center Studio in the Call Center category for its India operations. The listing links the company to cloud contact-center capabilities used to support customer service and outbound outreach workflows.
Implementation signals suggest use of Acefone Contact Center Studio modules for IVR configuration, virtual number provisioning, and automated dialer management. Functional workflows inferred include inbound call routing, outbound campaign orchestration, and agent call handling, aligning with contact center operations and telephony session control.
Module level usage of Acefone Contact Center Studio is inferred from Acefone's customer listing rather than an explicit CARS24 case study, so the description focuses on category aligned capabilities typical of Call Center deployments. The account level association indicates use of cloud telephony features and campaign automation to support customer service and proactive outreach.
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Cipla | Life Sciences | 30313 | $3.1B | India | Acefone | Acefone Contact Center Studio | Call Center | 2021 | n/a |
In 2021, Cipla implemented Acefone Contact Center Studio as a Call Center application to support pharma customer support and helplines in India. The deployment leveraged the vendor's cloud telephony contact-center capabilities to centralize inbound voice channels for product support, patient helplines, and regulated customer inquiries.
Configuration emphasized core Call Center functional modules, including interactive voice response IVR, automatic call distribution ACD, agent desktop with call logging, session recording, and operational reporting. The Acefone Contact Center Studio implementation included queue management, skill-based routing, and scripted agent workflows to align call handling with pharmaceutical support procedures and compliance requirements.
Operational coverage focused on Cipla's customer support and helpline operations across India, integrating the contact-center platform with existing service team workflows and case handling processes. Governance centered on contact-center operational ownership, quality monitoring, and process controls to manage call handling and regulatory documentation for pharma customer interactions.
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HomeLane | Construction and Real Estate | 3488 | $92M | India | Acefone | Acefone Contact Center Studio | Call Center | 2024 | n/a |
In 2024 HomeLane implemented Acefone Contact Center Studio, Apps Category , to support its high-volume pre-sales and sales outreach operations in India. The deployment targeted sales and presales functions and prioritized improvements to call connectivity and the automation of manual outreach workflows across HomeLane’s India organization.
Acefone Contact Center Studio was configured to centralize call routing and automate repeatable outreach tasks, aligning agent desktops with standardized call handling, dispositioning and workflow automation consistent with contact center orchestration. Configuration work emphasized connectivity optimization and automation of manual handoffs to reduce agent friction while preserving scripted engagement flows for pre-sales and sales teams.
The implementation included an integration with Salesforce as documented in Acefone’s customer reference, enabling CRM synchronization of call records and lead status updates to support sales and presales processes. Operational coverage focused on India based sales and presales sites, where the contact center integration streamlined call capture and case creation between the contact center platform and Salesforce.
Governance centered on process standardization for outreach workflows and a staged rollout across sales functions, with training to align agents to the new automated routing and disposition processes. Outcomes reported in the case study include a three times improvement in agent productivity, 1.8 times increased call connectivity and a 94 percent answer rate following the Acefone Contact Center Studio implementation.
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