Walsall, WS2 7BN,
United Kingdom
HomeServe United Kingdom Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by HomeServe United Kingdom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 875 HomeServe United Kingdom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HomeServe United Kingdom has purchased the following applications: Mirashare EHS Software for Environment, Health and Safety (EHS) in 2021, Warwick Analytics Platform for Customer Analytics in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HomeServe United Kingdom is running and its propensity to invest more and deepen its relationship with Mirashare , Warwick Analytics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HomeServe United Kingdom revenues, which have grown to $368.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HomeServe United Kingdom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mirashare | Legacy | Mirashare EHS Software | Environment, Health and Safety (EHS) | HCM | n/a | 2021 | 2021 |
In 2021, HomeServe United Kingdom implemented Mirashare EHS Software. Mirashare EHS Software is used as an Environment, Health and Safety (EHS) solution to support field-service EHS workflows, covering incident and near-miss reporting, safety audits, and action tracking to standardise safety procedures across operations. The deployment emphasizes modules for incident reporting, audit management, and corrective action tracking, with configurable workflows and mobile-capable forms to capture field evidence and assign actions to accountable owners.
Deployment was oriented toward centralising EHS case intake and accelerating corrective actions, aligning field technicians, regional safety managers, and corporate safety oversight under unified reporting and action ownership. Governance workstreams focused on standardising reporting workflows, defining action owners, and instituting audit trails and role-based access to improve operational compliance and follow-through. The configuration supports operational coverage across field-service functions in the United Kingdom and aims to standardise safety procedures and accelerate corrective actions across operations.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Warwick Analytics | Legacy | Warwick Analytics Platform | Customer Analytics | CRM | n/a | 2020 | 2020 |
In 2020, HomeServe United Kingdom implemented the Warwick Analytics Platform to provide Customer Analytics for its CRM and contact-centre operations. This implementation is associated with conversation-analytics and automated ticket tagging functionality referenced on C-Centric’s PrediCX for Zendesk product page, indicating use within the UK contact-centre process area.
The Warwick Analytics Platform deployment centered on conversation analytics and automated ticket tagging to classify and surface issue types within ticket workflows. Functional capabilities implemented include automated ticket categorization, conversation-level text analytics to extract intent and sentiment, and analytics dashboards for contact-centre supervisors and CRM analysts to monitor interaction patterns.
Integration with Zendesk ticketing workflows is indicated by the PrediCX for Zendesk reference, suggesting the Warwick Analytics Platform was embedded into ticketing and CRM workflows to apply tags and classifications directly to tickets and to inform routing and escalation logic. Operational coverage focused on HomeServe’s UK contact-centre and CRM teams, with process changes oriented around automated tagging, ticket classification, and contact-centre performance monitoring.
Public Warwick Analytics sources do not list a named contract, so the HomeServe relationship with Warwick Analytics is inferred from C-Centric’s product page and client logos following C-Centric’s acquisition of Warwick Analytics.
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