Paris, 75116,
France
HSBC France Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by HSBC France and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11700 HSBC France employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HSBC France has purchased the following applications: SAP SuccessFactors Employee Central for Core HR in 2019, Sopra SAB AT for Core Banking in 2016, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HSBC France is running and its propensity to invest more and deepen its relationship with SAP , SBS (ex-Sopra Banking Software) , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HSBC France revenues, which have grown to $7.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HSBC France intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | Strada | 2019 | 2019 |
In 2019, HSBC France deployed SAP SuccessFactors Employee Central as its Core HR solution with implementation partner Strada. The program established a centralized HRIS capability within the HSBC France HR department to support employee administration and the digitalization of HR processes.
Configuration and functional work centered on SAP SuccessFactors Employee Central's core HR data model, workforce administration, and employee lifecycle workflows. The implementation emphasized HR reporting and automation, leveraging Power BI, Excel and scripted tooling for data validation, while the HRIS team executed requirements modeling, testing, and management of HR reporting tools to enforce data quality controls.
Operational scope covered the HSBC France HRIS team working closely with HR and IT stakeholders and external project consultants to support operational staff during technology and process changes. Governance and process work included structured needs qualification, documentation of developments, handover and training to build team autonomy, role based administration, and controls to identify and correct HR data anomalies, with the team seeking familiarity with ADPLink and PeopleDocs as adjacent payroll connector and document management touchpoints.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SBS (ex-Sopra Banking Software) | Legacy | Sopra SAB AT | Core Banking | ERP Services and Operations | Move Solutions Italy | 2016 | 2018 |
In 2016, HSBC France implemented Sopra SAB AT from SBS, formerly Sopra Banking Software, under the Core Banking category. Sopra SAB AT was selected for deployment across approximately 320 points of sale to support both retail and corporate banking operations in France.
The implementation modernised core processes in France, explicitly addressing accounts, payments and lending. The deployment configured vendor-aligned modules for customer management, deposits, lending and payment processing, aligning core banking workflows for account servicing and credit operations.
Capgemini assisted the implementation program while Move Solutions Italy led data migration activities, creating a clear division of responsibility between implementation advisory and migration execution. The project integrated branch front-end channels with the central core services delivered by Sopra SAB AT to provide unified account and transaction processing across points of sale.
Operational scope covered retail and corporate banking departments across France, with program governance organised around a central rollout and module configuration governance to standardise account, payment and lending workflows. The initiative was positioned as a national core platform implementation for HSBC France using Sopra SAB AT and implemented with third party support from Capgemini and Move Solutions Italy.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2009 | 2009 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2019 | 2019 |
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Portfolio and Investment Risk Management | Investment Management |
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2019 | 2020 |
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Trading Platform | Investment Management |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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