HSBC India
52/60 M G Road, Fort,
Mumbai, 400001,
India
Mumbai, 400001,
India
91 1860 266 2667
Banking and Financial Services
HSBC India Technographics
HSBC India Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HSBC India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 42000 HSBC India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HSBC India has purchased the following applications: Oracle Taleo Cloud Service for Recruiting, Applicant Tracking System in 2011, Finastra Fusion LenderComm Blockchain for Loan Management in 2018, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HSBC India is running and its propensity to invest more and deepen its relationship with Oracle , Finastra , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HSBC India revenues, which have grown to $7.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HSBC India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HSBC India Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Taleo Cloud Service | Recruiting, Applicant Tracking System | HCM | n/a | 2011 | 2011 |
In 2011, HSBC India deployed Oracle Taleo Cloud Service to run its online hiring processes and career site candidate intake. Oracle Taleo Cloud Service is used as the primary Recruiting,Applicant Tracking System on the HSBC India website and functions as a cloud SaaS career portal integration.
The implementation emphasizes core applicant tracking and recruiting modules, including requisition management, candidate management, application intake, resume parsing, configurable screening workflows and interview orchestration, reflecting common Recruiting,Applicant Tracking System capabilities. Configuration work concentrated on career site job posting, application form handling, candidate status workflows and recruiter and hiring manager interfaces to support end to end hiring flows.
Operational coverage is focused on Talent Acquisition and HR teams within HSBC India, centralizing candidate records and providing recruiter driven workflows and approvals through the public facing career site. Governance for the Oracle Taleo Cloud Service deployment included standardizing hiring workflows and role based access control for HR and hiring managers, with the instance maintained as a cloud hosted application integrated into the HSBC India website.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Finastra | Legacy | Finastra Fusion LenderComm Blockchain | Loan Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, HSBC India implemented Finastra Fusion LenderComm Blockchain as a Loan Management initiative focused on Loan Agency and Administration. The deployment used an R3 Corda DLT architecture to establish a permissioned distributed ledger for coordinated agency workflows and shared loan lifecycle records.
Finastra Fusion LenderComm Blockchain was configured to support core loan agency capabilities including agency servicing workflows, event driven lifecycle updates, reconciliation orchestration and contractual event automation via smart contract constructs. Configuration emphasized immutable event logging, role based access to ledger states and structured messaging for agent communications. These modules aligned with standard Loan Management functions such as servicing coordination, fee and settlement sequencing, and record synchronization.
The implementation aimed at integrating Fusion LenderComm from Finastra with HSBC India operational channels for Loan Agency and Administration, using the Corda network to exchange signed events between participant nodes. Integration work concentrated on message and event interfaces to internal loan operations, servicing systems and reconciliation processes to ensure consistent state across participants. The architecture favored node level deployment within HSBC India boundaries and federated ledger connectivity to other agent participants.
Governance design included ledger access controls, transaction validation rules and operating procedures for agency event approvals and dispute handling. Rollout was structured to align data governance and workflow ownership with the bank teams responsible for loan agency administration in India. Implementation planning emphasized operational readiness for ongoing agency administration and ledger based auditability.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, HSBC India deployed LivePerson Conversational Cloud on its website. The deployment uses LivePerson Conversational Cloud to deliver web-based conversational experiences, classified in the Chatbots and Conversational AI category.
The implementation focuses on conversational messaging capabilities common to Chatbots and Conversational AI, including automated intent recognition and routing, session-based chat on the public web channel, live agent escalation flows, and centralized bot configuration and conversation lifecycle management. Operational scope is the customer-facing website where the platform supports digital customer service and front-line engagement workflows, with administrative controls for conversation analytics and content updates to drive ongoing tuning and governance.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Customer Experience | CRM |
|
2019 | 2019 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
|
2018 | 2018 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2011 | 2011 |
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Transfer Agency | Investment Management |
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2011 | 2011 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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AML, Fraud and Compliance | TRM |
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2020 | 2020 |
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AML, Fraud and Compliance | TRM |
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2020 | 2020 |
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AML, Fraud and Compliance | TRM |
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2015 | 2015 |
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AML, Fraud and Compliance | TRM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
|
2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2005 | 2006 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at HSBC India
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by HSBC India Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HSBC India IT executives and key decision makers. This section highlights HSBC India's latest recorded technology evaluations, including SimCorp Dimension for Portfolio and Investment Management on 2026-03-16, Finastra Global Payplus for Payment Processing on 2026-03-12, and Tricentis Tosca for Test Automation Platform on 2026-03-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HSBC India digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD HSBC India Technographics
HSBC India is a Banking and Financial Services organization based in India,
with around 42000 employees and annual revenues of $7.00 billion.
HSBC India operates a diverse technology stack with applications such as
Oracle Taleo Cloud Service, Finastra Fusion LenderComm Blockchain and LivePerson Conversational Cloud,
covering areas like Recruiting, Applicant Tracking System, Loan Management and Chatbots and Conversational AI.
HSBC India has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Finastra and LivePerson.
HSBC India recently adopted applications including
SS&C Blue Prism in 2021, Cisco Webex Meetings in 2020 and Feedzai RiskOps in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HSBC India’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates HSBC India’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HSBC India technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.