Margaret River, 6285, WA,
Australia
Huge Whale Hotels And Houses Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Huge Whale Hotels And Houses and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Huge Whale Hotels And Houses employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Huge Whale Hotels And Houses has purchased the following applications: Whelp for Customer Support in 2022, Google Cloud Platform (GCP) for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Huge Whale Hotels And Houses is running and its propensity to invest more and deepen its relationship with Whelp , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Huge Whale Hotels And Houses revenues, which have grown to $1.2 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Huge Whale Hotels And Houses intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Whelp | Legacy | Whelp | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, Huge Whale Hotels And Houses implemented Whelp on its website to provide Customer Support for guest inquiries. The deployment uses a web-embedded Whelp widget to centralize incoming website messages into a cloud-hosted support interface accessible to staff, aligning the application with the company website as the primary guest contact point.
Configuration emphasized core Customer Support capabilities typical for small hospitality operators, such as live chat and ticketing workflows, canned responses, conversation assignment, and a lightweight knowledge base for property and booking information. Whelp was configured to keep workflows simple and to surface guest context to reservations and front desk staff, reducing friction in first response and handoff scenarios.
Operational coverage is focused on front desk and reservations teams, who access Whelp through a browser interface embedded on the site and manage a shared inbox model for message ownership and follow up. Governance centered on role based access and message routing rules that align with guest communications and reservation handling, with ongoing administration performed through the Whelp SaaS console.
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Marketing Analytics | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Cloud Platform (GCP) | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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