Berlin, 10407,
Germany
Leonardo Hotels Technographics
Leonardo Hotels Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Leonardo Hotels and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Leonardo Hotels employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Leonardo Hotels has purchased the following applications: Slack Connect for Collaboration in 2022, TrustYou for Customer Experience in 2021, Pathwire Mailgun for Transactional Email in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Leonardo Hotels is running and its propensity to invest more and deepen its relationship with Salesforce , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Leonardo Hotels revenues, which have grown to $1.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Leonardo Hotels intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Leonardo Hotels Tech Stack and Enterprise Applications
Leonardo Hotels Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Leonardo Hotels deployed Slack Connect as part of its Collaboration capabilities. The application Slack Connect from vendor Salesforce is referenced on the Leonardo Hotels corporate website, indicating an outward-facing integration point that surfaces Slack functionality through the company site.
Deployment is described as a cloud-hosted Collaboration implementation focused on messaging, shared channels, external organization connectivity, file sharing and notification workflows. Slack Connect integration with the corporate website provides direct touchpoints for partner or external communications while supporting internal communications and cross-team coordination. Governance workstreams noted include channel provisioning and external access controls to manage partner connectivity and information flow.
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Leonardo Hotels CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TrustYou | Legacy | TrustYou | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Leonardo Hotels implemented TrustYou on its website. The implementation embedded TrustYou as a Customer Experience layer across Leonardo Hotels' corporate web properties to surface guest reviews and capture feedback at the point of online engagement.
TrustYou was configured to deliver review aggregation and on-page rating widgets, guest feedback surveys, and reputation management dashboards consistent with Customer Experience platforms. These functional modules supported front-end display and back-end analytics for marketing and guest experience teams.
Operational scope centered on digital and guest experience functions. The application was exposed on the public website and fed review content into centralized dashboards used by marketing, digital channels, and property operations.
Governance and workflow configuration emphasized web widget management and feedback routing. Corporate digital teams configured display rules while guest experience teams managed response workflows and moderation for TrustYou.
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Marketing Automation | CRM |
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2019 | 2019 |
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Leonardo Hotels PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire Mailgun | Transactional Email | PaaS | n/a | 2021 | 2021 |
In 2021, Leonardo Hotels deployed Pathwire Mailgun as its Transactional Email provider on the public website. The Pathwire Mailgun implementation is provisioned as a cloud-hosted transactional email service and handles template-driven transactional messaging, SMTP and REST API delivery, and webhook event ingestion for delivery, bounce, and engagement events. This implementation positions Leonardo Hotels Pathwire Mailgun Transactional Email to support automated confirmations and website-originated notification workflows.
Operational configuration centers on centralized template management and programmatic delivery tied to the site, with event stream monitoring used to surface delivery status and support retry and suppression logic. Governance was organized around template control, sending policies, and webhook-based monitoring to inform operational troubleshooting, and Pathwire Mailgun is integrated directly with the website front end and server-side sending logic to trigger transactional messages.
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Leonardo Hotels IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Leonardo Hotels CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Leonardo Hotels Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2016 | 2017 |
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IT Decision Makers and Key Stakeholders at Leonardo Hotels
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Leonardo Hotels Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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