Sydney, 2000, NSW,
Australia
Hyatt Australia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Hyatt Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Hyatt Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hyatt Australia has purchased the following applications: TableCheck for Reservation and Booking Management in 2021, OpenAI GPT-4 for Generative AI Platforms in 2025, WorldAPP Key Survey for Survey and Questionnaire in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hyatt Australia is running and its propensity to invest more and deepen its relationship with TableCheck , OpenAI , WorldAPP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hyatt Australia revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hyatt Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TableCheck | Legacy | TableCheck | Reservation and Booking Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Hyatt Australia implemented TableCheck at Hyatt Regency Sydney to manage F&B reservations and door waitlists. The deployment used TableCheck in the Reservation and Booking Management category to centralize bookings and waitlist operations across the hotel's food and beverage outlets.
The Australia deployment leveraged TableCheck's Door Waitlist and booking features to coordinate reservations, manage real time waitlists, and enable cross marketing between outlets including the rooftop bar and dining venues. Configuration emphasized outlet specific booking rules, table allocations, and availability windows to support peak service periods.
Operational coverage was scoped to Hyatt Regency Sydney, impacting food and beverage operations, front of house guest services, and outlet level marketing teams responsible for repeat guest engagement. The implementation focused on in hotel reservation workflows and synchronized outlet availability to improve guest flow and booking accuracy.
Governance introduced centralized booking rules and standardized waitlist procedures, aligning outlet operating policies and enabling coordinated cross outlet promotional activity. Per the vendor case study, TableCheck increased F&B revenue by 22% and drove repeat visits to the rooftop bar, outcomes that were central to the deployment rationale.
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenAI | Legacy | OpenAI GPT-4 | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| WorldAPP | Legacy | WorldAPP Key Survey | Survey and Questionnaire | Collaboration | n/a | 2025 | 2025 |
In 2025, Hyatt Australia deployed WorldAPP Key Survey on their website to capture guest feedback and streamline digital feedback collection. The WorldAPP Key Survey implementation aligns with the Survey and Questionnaire category and is focused on direct guest experience measurement across Hyatt Australia web touchpoints.
The deployment uses WorldAPP Key Survey native capabilities for survey authoring, conditional logic and branching, responsive web embedding, real time response capture, and built in reporting and analytics. Configuration emphasizes a centralized survey library, template reuse, multilingual question sets, and role based access to survey creation and reporting to support operational consistency.
Operational scope centers on customer feedback and guest experience functions, with surveys surfaced on Hyatt Australia web pages to inform guest services, marketing, and operations workflows. Governance includes centralized administration of survey content and access controls, consent aware data capture, and configuration of notification and escalation workflows to route feedback to the appropriate business functions. Hyatt Australia WorldAPP Key Survey Survey and Questionnaire therefore serves as the primary customer feedback instrument for guest experience and customer feedback management.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
|
2025 | 2025 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
|
2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Management Platform | CRM |
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2025 | 2025 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Marketing Automation | CRM |
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2025 | 2025 |
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PR and Media Communication | CRM |
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2025 | 2025 |
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Tag Management | CRM |
|
2025 | 2025 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Performance Management | ITSM |
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2025 | 2025 |
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IT Service Management | ITSM |
|
2025 | 2025 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
|
2025 | 2025 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2025 | 2025 |
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Transactional Email | PaaS |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2025 | 2025 |
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2025 | 2025 |
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