Lexington, 2421, MA,
United States
Ibasis Technographics
Ibasis Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ibasis and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Ibasis employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ibasis has purchased the following applications: IBM Netezza Data Warehouse for Data Warehouse in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, CyberMAK CSM for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ibasis is running and its propensity to invest more and deepen its relationship with IBM , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ibasis revenues, which have grown to $93.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ibasis intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ibasis Tech Stack and Enterprise Applications
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Netezza Data Warehouse | Data Warehouse | Analytics and BI | n/a | 2019 | 2019 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CyberMAK Information Systems | Legacy | CyberMAK CSM | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, iBASIS implemented CyberMAK CSM as part of a major update and upgrade project centered on its BMC ITSM environment. The deployment was recorded under the Customer Experience category and was scoped to increase the effectiveness of support teams and improve service quality for customers.
CyberMAK CSM was configured to deliver core Customer Experience capabilities typical of IT service management, including incident management, service desk orchestration, change management, and knowledge management. Configuration work emphasized ticket routing automation, SLA tracking, and self-service support workflows consistent with enterprise CSM deployments.
The program targeted operational support teams and customer-facing service functions, accompanied by process realignment to standardize incident and request handling across support channels. The engagement with CyberMAK focused on upgrading BMC ITSM capabilities to meet stated objectives around support effectiveness and service quality.
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2000 | 2000 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Data Warehouse Appliance | IaaS |
|
2019 | 2019 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
|
2019 | 2019 |
|
|
|
|
|
Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
|
2013 | 2013 |
|
IT Decision Makers and Key Stakeholders at Ibasis
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Ibasis Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||