Indianapolis, 46226, IN,
United States
ICC Business Products, Inc Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ICC Business Products, Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 57 ICC Business Products, Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ICC Business Products, Inc has purchased the following applications: Hubspot Live Chat for Chatbots and Conversational AI in 2021, Telerik Sitefinity CMS for Web Content Management in 2013, Logicblock 7Cart eCommerce for eCommerce in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ICC Business Products, Inc is running and its propensity to invest more and deepen its relationship with HubSpot , Progress Software , Logicblock or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ICC Business Products, Inc revenues, which have grown to $9.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ICC Business Products, Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, ICC Business Products, Inc implemented Hubspot Live Chat on its public website, embedding the Hubspot Live Chat widget to provide real time visitor engagement. The deployment aligns with the Chatbots and Conversational AI category and is implemented as an on‑site conversational interface for customer inquiries and lead capture.
The implementation configuration at ICC Business Products, Inc centers on the Hubspot Live Chat widget, configured for conversational lead capture, canned responses, session logging, and agent handoff to support sales and customer service workflows. Management and governance are exercised through the company HubSpot portal, keeping chat configuration, transcript retention, and response templates centralized under marketing or customer service ownership. The implementation is scoped to the company website and focuses on web channel engagement using Hubspot Live Chat as the primary conversational touchpoint.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Progress Software | Legacy | Telerik Sitefinity CMS | Web Content Management | Content Management | n/a | 2013 | 2013 |
In 2013, ICC Business Products, Inc implemented Telerik Sitefinity CMS as its Web Content Management solution for the company website. The deployment embedded Telerik Sitefinity CMS into the public web presence to provide a unified content authoring and delivery layer, leveraging typical Web Content Management capabilities such as template-driven page rendering, widget or module-based content assembly, a centralized media library, and workflow-aware publishing controls.
Configuration focused on editorial and marketing use cases, with role-based content authoring, approval workflows, and templated page layouts to support consistent customer-facing content. Operational ownership sits with marketing and web operations, and the implementation emphasizes content lifecycle governance, structured content modules for product and informational pages, and standard CMS features for SEO and responsive presentation.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Logicblock | Legacy | Logicblock 7Cart eCommerce | eCommerce | eCommerce | n/a | 2017 | 2017 |
In 2017 ICC Business Products, Inc implemented Logicblock 7Cart eCommerce to establish a customer-facing eCommerce presence for its office products distribution business. The ICC Business Products, Inc Logicblock 7Cart eCommerce deployment was positioned to support online sales and product catalog management, improving search, navigation, and product detail presentation for customers.
The implementation was configured to manage continuous SKU lifecycle activity, supporting daily product additions, deletions, and corrections consistent with office products merchandising workflows. Logicblock 7Cart eCommerce was used to publish detailed product pages and to optimize search and navigation, while retaining administrative flexibility to add and maintain items that are not stocked by the wholesaler.
A core technical capability of the deployment is a real-time integration between the Logicblock 7Cart eCommerce storefront and the company wholesaler feed, synchronizing catalog updates, availability, and product changes as they occur. Non-wholesaler SKUs are managed directly in the 7Cart administrative interface, enabling ICC to present a unified catalog to customers despite mixed sourcing.
Operational ownership rests with ICC’s eCommerce and merchandising functions, which use 7Cart tools to manage day to day catalog operations and customer-facing content. ICC reports confidence in directing customers to the website, noting the platform’s flexibility to add items and the reliability of real-time wholesaler synchronization, which together support easier customer navigation and more complete product detail.
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Product Information Management | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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